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Corporate Internet Banking

What should I do if not receive the OTP on the mobile number registered with ICICI Bank?

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If you do not receive the OTP on your mobile number, check if the mobile number registered in your account is correct.


1. In case the mobile number is incorrect, please register the correct mobile number in your savings account through ICICI Bank ATM or by visiting any ICICI Bank branch.

2. In case the mobile number is correct, Click on 'Regenerate' option provided on the One Time Password Authentication page.

3. In case the issue still persists, please call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here.

What is Corporate Internet Banking (CIB)?

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Corporate Internet Banking (CIB) is ICICI Bank's powerful user-friendly online banking service that helps Business Banking, Corporate and Institutional customers to execute complex banking transactions from their desktops. ICICI Bank has been adjudged the 'Most tech-friendly Bank' by Business world.


    Key facilities:

  • Single window view of all ICICI Bank accounts, mapped to a single User ID. This includes loans, deposits and linked accounts like channel partner, vendor and dealer accounts.
  • Intra and Inter Bank fund transfer using NEFT and RTGS
  • Bulk payments
  • Online Tax payment
  • Utility Bill payments
  • Trade Services
  • Cash Management Services which includes Cheque / DD printing, collections MIS, internet-based cheque writing, etc
  • Requests for Fixed Deposit( FD) opening, cheque book and cheque stop payment

    Key Benefits:

  • 24X7 Banking Hours
  • Real-time access to all your account information
  • Customisation and Security - You can preset the information access, multi-level approval process and transaction authority for various employees, for complete security
  • MIS Integration - You can download your account statement in six different formats, including MS Excel or Text file
  • Audit Trails - You can track all logins and transactions by date/ User ID to monitor any misuse of access

Is there any alternate mode to receive an OTP other than the mobile number?

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No, since this is an additional security measure, OTP is sent only to your mobile number registered with ICICI Bank. However through 'i-safe' mobile application, you can generate OTP or URN instantly on your mobile phone instead of receiving it by SMS.
It provides, easy access to Internet Banking account for frequent travelers since OTP / URN can be generated without the registered mobile number being active.
To know more about iSafe, visit https://www.icicibank.com/online-safe-banking/otp.page

How do I know which OTP should be entered if I receive multiple OTPs?

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You will have to use/enter the most recent OTP received on your mobile to access your Internet Banking account.
(If we observe a change in your Internet Banking access parameters, you will be asked to enter OTP to access your Internet Banking account. Every such login will generate a new OTP.)