Welcome to our support center

How can we help you?

Inox

Is there a limit on the price of the free movie ticket on Inox?

Link

The free ticket price cannot exceed Rs 300 per ticket for the following cards:

  • ICICI Bank Rubyx Credit Card
  • MakeMyTrip ICICI Bank Signature Credit Card
  • ICICI Bank Ferrari Signature Credit Card
  • Jet Airways ICICI Bank Rubyx Credit Card
  • ICICI Bank Manchester United Signature Credit Card

The free ticket price cannot exceed Rs 250 per ticket for the following cards:

  • ICICI Bank Coral Credit Card
  • Jet Airways ICICI Bank Coral Credit Card
  • ICICI Bank Ferrari Platinum Credit Card
  • ICICI Bank MakeMyTrip Platinum Credit Card
  • ICICI Bank Manchester United Platinum Credit Card

Can I cancel bookings?

Link

This is subject to Inox’s terms and conditions. Tickets once bought online are considered sold and cannot be cancelled, refunded or exchanged.

How do I avail of the Inox movie offer?

Link

You can avail of the Inox movie offer by visiting the Inox ticket counter or by visiting www.inoxmovies.com or from the INOX app.

  • For booking through www.inoxmovies.com or Inox app, please follow these steps:
    • Select the city, cinema hall, movie, show date, show timing and seat(s) of your choice.
    • Confirm the details by providing your e-mail ID and mobile number
    • On the ‘Order Summary’ page, select ‘ICICI Bank Credit Card Buy 1 Get 1’ offer from the ‘Discounts & Offers’ section.
    • Enter the details and click on ‘Apply’ to avail of the discount.
    • Please check the tick box ‘I accept offer Terms & Conditions and INOX booking policy’.
    • After the offer is applied, fill up the other required details as mentioned on the ‘Payment’ page to proceed with the transaction.
    • You will receive the communication of the confirmed ticket on your registered mobile number/e-mail ID.
  • For booking movie tickets through Inox Box Office, please visit any Inox Box Office and use your ICICI Bank Credit Card while booking the ticket(s) of your choice. The offer discount will be deducted from the ticket price, subject to daily stock availability and on first come, first-serve basis.

Do I have to carry my Credit Card while collecting the tickets?

Link

Yes, you have to carry your Credit Card while collecting the tickets. Also, once the booking is completed, the confirmation e-mail/SMS received from Inox needs to be shown at the ticket counter at the movie hall.

I applied for the offer but my transaction did not get through. Now I am unable to avail of the offer.

Link
In case you got an error message stating ‘Transaction failed’, please wait for 20 minutes before trying to avail of the offer again. However, if you get an error message saying ‘Stock for the day is exhausted’, then it is likely that the stocks have been depleted. In this case please try again later.

My booking has been rejected, but my Credit Card has been charged. What do I do?

Link

This is a very rare situation, and can occur in case of a network fluctuation at the time of confirming the transaction. In this case, a reverse request for the charges on your Credit Card will be sent on the same day. If the ticket has not been successfully booked, your card payment will be reversed.

How many free tickets am I entitled to every month?

Link

A maximum of 2 free tickets per month are available to ICICI Bank Credit Card holders. Card members can avail of this offer on a first come, first-serve basis subject to daily stock availability.

I have a supplementary/add-on card. Can I avail of the privileges on it too?

Link

Yes, the privileges are also available on supplementary/add-on card.