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What is the claim process of ICICI Prudential Life Insurance?

We have a 3-step claim process:


Step 1: Claim Reporting
The first step involves reporting your claim. You can report your claims online, at our branches, central office through SMS, e-mail or by calling our Customer Care as per your convenience. However, claims reported online, through SMS or e-mail will not be considered as intimation. Physical documents will be required to start the process.


Step 2: Claim Processing
Our special Claim Care team will assess your claim, and inform you in case any further documents need to be submitted. Post receiving all the necessary documents, we will process your claim request within 12 calendar days.


Step 3: Claim Settlement
Once your claim request is approved and we receive all the relevant documents, we will settle your claim.