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What is the life insurance claim process?

ICICI Prudential Life Insurance Co. Ltd has a 3-step claim process:

Step 1: Claim Reporting
You can report your claims online, at ICICI Prudential Life branches, central office, via SMS, e-mail or through their call centre as per your convenience. However, claims reported online, through SMS or e-mail will not be considered as intimation. Physical documents will be required to start the process.

Step 2: Claim Processing
ICICI Prudential Life’s special Claim Care team will assess your claim and inform you in case any further documents need to be submitted. Post receiving all the necessary documents, your claim request will be processes within 12 calendar days.

Step 3: Claim Settlement
Once your claim request is approved and all the relevant documents are received, ICICI Prudential Life will settle your claim