Welcome to our support center

How can we help you?

Travel Insurance

Will I get a refund if I cancel my in Single round trip policy ?

Link
The policy bought online will be cancelled and the amount will be refunded on a pro-rata basis provided no claims have been made subject to minimum 30 days left for the policy to expire.

What are the charges for Single round trip policy cancellation?

Link
The fee for policy cancellation is ₹300.

I am not sure that I understand the way the health care will be provided. Do you issue a card which will enable treatment in the selected hospitals in Mult Trip Plan?

Link
You will need to call the helpline numbers. On your request, we will arrange the cashless facility in the nearest hospital where you can avail treatment. All you need to show is your passport number and the policy number. In case of worldwide policies, we issue a Falck card, which is mailed along with policy certificate and will enable you to avail cashless facility in most of US hospitals.

If the customer returns home earlier than planned, can he/she get a partial refund on travel insurance?

Link
Yes, we refund part of your premium if no claim has been made on any part of your policy and there are more than 30 days left from the expiry date.

Why do I need Travel Insurance?

Link

Unfortunate events such as baggage loss, passport loss, a medical emergency or an accident can affect your travels, whether for business or leisure. International Travel Insurance protects you from such perils by ensuring that you are not left stranded in any kind of emergency.

How do I apply for Travel Insurance?

Link
There are different plans of Travel Insurance provided by ICICI Lombard according to your requirements. To apply, visit https://www.icicibank.com/Personal-Banking/insurance/travel-insurance/index.page?#toptitle

If I take a 2 month Travel Insurance Policy, would I be able to extend it later, as per my requirement ?

Link
Yes, you can extend your International Travel Insurance Policy very easily online. We would however, recommend you to buy the policy for the full duration, as the extension depends on the terms and conditions of the company. Please refer to the policy wordings for details. Senior Citizens policy (for ages between 71 years to 85 years) can be issued for a maximum of 360 days including extensions, i.e., if a customer has taken a policy for 180 days, he can further extend the same to another 180 days subject to underwriting guidelines. In case you decide to shorten your stay before the policy expires, you can reimburse the premium for the unused policy duration (minimum unused period must be 30 days). For instance, if you take a policy with an initial duration of six months but later decide to come back earlier, you can reimburse the premium for the unused policy duration provided you are in India by the end of fifth month.

Explain Value Added Services. Is it applicable for all Plans in Single round trip policy plan?

Link
With International Travel Insurance policy you can enjoy a bundle of concierge services for your dependants in India while you are traveling. It is only applicable for a Platinum Plan under Single round trip & Gold Multi Trip Plan.

Where can I find out more about the policy coverage in Single round trip policy plan?

Link
Please refer to the policy wordings for complete coverage details.

Do we have to contact the Assistance Service Provider (ASP) in case of an illness and/or an emergency in Mult Trip Plan?

Link
Yes, all insurance claims throughout the world are settled by ASP, in our case, it is Falck India Pvt Ltd. In case of hospitalisation, you would need to call our ASP on our helpline number at 1 844 871 1200 (From USA/Canada), 91 124 4498778 (From rest of the world). It's the agency who will settle your claims abroad on our behalf. They will assist you with a cashless facility, else they will inform you on the hospital where you can avail the treatment

What is bounced booking- Hotel/Airline in Mult Trip Plan?

Link
The company shall reimburse the actual additional expenses/cost incurred by you up to the sum insured specified in the policy, schedule for alternative flight arrangements or for alternative accommodation in the event of the confirmed flight reservation for any part of the trip within the period of insurance. Bouncing at the sole instance of the common carrier or bouncing of the confirmed accommodation booking at place of stay being part of the trip solely at the instance of the accommodation provider (this coverage is only applicable for a Platinum plan)

Will I get a refund if I cancel my Mult Trip Policy?

Link
The policy bought online will be cancelled and the amount will be refunded on a pro-rata basis provided no claims have been made subject to minimum 30 days left for the policy to expire.

How does the reimbursement claim process work in Mult Trip Plan?

Link
For reimbursement claims settlement, the ASP will check the required claim documents and reimburse the payments within 15 days. Please refer to the reimbursement claim process as below: Please call us at our insurance claims helpline number: In USA and Canada: 1 844 871 1200(Toll-free) From the rest of the world: 91 124 4498778 (Call back facility) In India: 1800 102 5721 (Toll-free and accessible in India only) Fax: 91 124 4006674 E-mail: icicilombard@falck.com Download our claim form. Click here to download. Mail the claim form duly filled in with the relevant documents at: Claims Department, Falck India Pvt. Ltd. Upper Floor, The Peach Tree, Block - C, SushantLok –I, Sector 43,Gurgaon, Haryana -122015 (India)

How many providers in the US accept ICICI Lombard's International Travel Insurance?

Link
In case of claims, you need to contact our ASP, Falck. They have tie-ups with almost all local ASPs in the US, thus making a huge coverage list. They will arrange for cashless facility for you at the nearest hospital. For all policies in US or in India, the claims are settled through the ASP. Please call the toll-free number 1 844 871 1200. For cashless claims, we have tied with Falck, which is one of the largest medical care providers. You can show your Falck card and avail cashless facility in US hospitals

What is the process if we need to claim later in Mult Trip Plan?

Link
The forms are available on the website and you will also receive the forms along with the policy, you can submit them with the relevant documents.

What if I fail to produce the required documents in Mult Trip Plan?

Link
There are some documents that are a mandatory requirement, without which a claim will not be paid. We will try and assist you to find surrogate means to get the required proof

In Mult Trip Plan Can more than ONE policy be issued for the same trip?

Link
Each individual is to be insured by not more than one policy during their journey.

Coverage for Travel insurance

Link
Premium for Travel Insurance depends on country of visit , length of stay and plan type choosen. To apply, please visit https://www.icicibank.com/Personal-Banking/insurance/travel-insurance/index.page?#toptitle

Premium for Travel insurance

Link
Premium for Travel Insurance depends on country of visit , length of stay and plan type choosen. To apply, please visit https://www.icicibank.com/Personal-Banking/insurance/travel-insurance/index.page?#toptitle

Sum insured for Travel insurance

Link
There are different sum insured options avaialble in tarvel insurance to cater your need. To apply, please visit https://www.icicibank.com/Personal-Banking/insurance/travel-insurance/index.page?#toptitle

How long does it take to receive the policy papers once I purchase the Single round trip policy plan online ?

Link
The hard copy of the policy will reach you within 7 working days. However, you can buy the policy online within 15 minutes and print the policy instantly. This works as a legally valid document, even at the time of claims, as all you need to have is your passport details and policy number.

How do the hospitals across US recognise your insurance and how do you offer us cashless facility in Single round trip policy plan?

Link
When you buy a policy from us, we issue an E card with your insurance policy (you can easily take print out of the same). Please register on the numbers mentioned on the E card before availing treatment. Cashless benefits are applicable only for Inpatient treatment and not for Outpatient treatment. Kindly contact us on 1 844 871 1200 (Toll-free from USA/Canada) and 91 124 4498778 (rest of the world call back facility). Our team also provides you referral to a provider wherein you can receive treatment

Would you settle my claim when I am back in India in Single round trip policy plan?

Link
Except in the case of financial emergency, we can settle claims once you are back in India or when you are abroad. We also have a cashless facility in case of hospitalisation. Please register your claims through our ASP, Falck. They will arrange for the cashless facility for you in the nearest hospital. So whether you claim abroad or when you are back in India, the claims would be settled with our ASP

Does this mean that the insured will have to bear hospitalisation expenses for the first 2 days in Single round trip policy plan?

Link
This deductible is for daily allowance (US$ 50 per day for a maximum of five days) and not for hospitalisation. This allowance is for expenses other than hospitalisation expenses. The Company shall pay you a daily compensation if the hospitalisation is for a period of more than 2 consecutive days.

What is the deductible that you offer in Single round trip policy plan?

Link
There is a Deductible/Policy Excess of US $ 100. This implies that for any claim, the first $100 is to be borne by you. This deductible is applicable on a per-illness (complete treatment) basis and not on a per-visit basis to the doctor/hospital. However, we do not have any co-pays. Similarly, there is a deductible of $50 for the loss of passport and a policy excess of 12 hours in case your airplane is hijacked. If hospitalisation is for more than 2 consecutive days, this benefit can be cleared only once during the policy period

How does the reimbursement claim process work in Single round trip policy plan?

Link
For reimbursement claims settlement, the ASP will check the required claim documents and reimburse the payments within 15 days. Please refer to the reimbursement claim process as below: Please call us at our insurance claims helpline number: In USA and Canada: 1 844 871 1200(Toll-free) From the rest of the world: 91 124 4498778 (Call back facility) In India: 1800 102 5721 (Toll-free and accessible in India only) Fax: 91 124 4006674 E-mail: icicilombard@falck.com Download our claim form. Click here to download. Mail the claim form duly filled in with the relevant documents at: Claims Department, Falck India Pvt. Ltd. Upper Floor, The Peach Tree, Block - C, SushantLok –I, Sector 43,Gurgaon, Haryana -122015 (India)

Do we have to contact the ASP (Assistance Service Provider) in case of an illness and/or an emergency in Single round trip policy plan?

Link
Yes, all insurance claims throughout the world are settled by ASP, in our case, it is Falck India Pvt Ltd. In case of hospitalisation, you would need to call our ASP on our helpline number at 1 844 871 1200 (From USA/Canada), 91 124 4498778 (From rest of the world). It's the agency who will settle your claims abroad on our behalf. They will assist you with a cashless facility, else they will inform you on the hospital where you can avail the treatment

In Single round trip policy plan I am not sure that I understand the way the health care will be provided. Do you issue a card which will enable treatment in the selected hospitals?

Link
You will need to call the helpline numbers. On your request, we will arrange the cashless facility in the nearest hospital where you can avail treatment. All you need to show is your passport number and the policy number. In case of worldwide policies, we issue a Falck card, which is mailed along with policy certificate and will enable you to avail cashless facility in most of US hospitals

Do you cover ambulance charges also in Single round trip policy plan?

Link
Yes we do cover ambulance charges. We also cover all medical evacuation costs.

What is the process if we need to claim later in Single round trip policy plan?

Link
The forms are available on the website and you will also receive the forms along with the policy. You can submit them with the relevant documents.