Welcome to our support center

How can we help you?

BBPS

How to raise a complaint in BBPS?

Link

Go to transaction enquiry, search your transaction. Select and raise complaint transaction wise.

What is service based complaint in BBPS?

Link

If complaint is regarding agent/collection point, biller, bank etc.

Whom to contact if complaint is going beyond TAT in BBPS?

Link

If you are paying online please contact bank, incase of offline please contact your payment counter or branch.

What happens if Bill is not fetched in BBPS? Can I retry it?

Link

Bill fetch does not have timeout. If the response is not received, the User can initiate another bill fetch request. There is no cost associated to it. Multiple bill fetch requests will give same response.

What is the maximum time period to initiate the refund request after the Bill payment and settlement in BBPS?

Link

180 seconds for online scenario. For offline biller scenario, the refund will be done manually.

BBPS bill payment can happen from any bank's channel?

Link

No, payments can be done via participated banks only.

What is Complaint Management System in BBPS? How can a Consumer raise a complaint?

Link

BBPS will have a centralised end-to-end complaint management system for all transactions. A Consumer can register complaints at:

  • Any BBPOU portal or agent outlet/branch
  • Centralised BBPCU website

Two kinds of complaints can be raised:

  • Transaction based complaints
  • Service based complaints

What if my biller is not available in BBPS biller list?

Link

In that case, please find alternative option in quick pay under payments or bill pay after logging in.

A bill is paid at an Agent, complaint is raised at another agent from a different BBPS bank or non bank. Is it possible? Who will be the complaint owner in that case?

Link

Complaints can be raised from any BBPS service point, however complaint will be assigned to the customer BBPOU where transaction was initiated.

What are the different payment modes in BBPS?

Link

BBPS facilitates a plethora of payment modes through which consumer can make a bill payment. The payment modes at BBPS are Cash, Cards (Credit, Debit & Prepaid), IMPS, Internet Banking, UPI, Wallets & NEFT.

What is BBPS?

Link

Bharat Bill Payment System (BBPS) eases the payment of bills and improves the security and speed of bill pay. The service is available in multiple payment modes, online and through a network of agents. An instant confirmation is generated for the bill payments. The BBPS will transform the society from cash to electronic payment system, making it less dependent on cash. Currently you can pay bill for utility (Gas, electricity, water, DTH) and telecom billers.

For more details about BBPS, please visit our website www.icicibank.com > Personal > Payments > Bharat Bill Payments System.  

Can I pay extra or less of specific bill amount in BBPS?

Link

Yes. If it is allowed by your biller.

What is transaction based complaint in BBPS?

Link

If the complaint is regarding a particular transaction: transaction failure, refund etc.

How to pay bill via BBPS?

Link

Path: www.icicibank.com->payment -> BBPS bill Pay. Without logging in, User can find biller and pay bill using Net Banking, Credit or Debit Card.

Who are our Agents in BBPS?

Link

Any collection point except ICICI Bank's own channel where bill payments can happen via ICICI Bank is our agent. Example: retail store.

What are the different payment channels in BBPS?

Link

BBPS transaction can be initiated through multiple payment channels like Internet, Mobile, POS (Point of Sale terminal), MPOS (Mobile Point of Sale terminal), Kiosk, ATM, Bank Branch Agents and Business Correspondents.

What all billers are available in BBPS?

Link

To start with all utility services such as electricity, water, gas, telephone and Direct-To-Home (DTH). Gradually, Mutual Funds, Insuarance, Educational institutes etc. will be part of it.