Welcome to our support center

How can we help you?

Transaction related issues

1. I have registered for the App, but I am not able to make financial transaction. I get the not-error " Your mobile number is not registered. Please register your mobile number at any of the ICICI....."?

To enhance the security of your financial transaction, we have implemented a mandatory OTP (One Time Password) authentication for every financial transaction done through App. This OTP is sent to your registered mobile number. Hence if your mobile number is not registered with us, you will not be able to receive OTP . Please get your mobile number registered at any of ICICI ATM or Bank branch nearest to you.


2. I am not getting an OTP on my mobile number. Why?

Your mobile number may not be updated with us. Request you to visit any of our branch to register your updated mobile number. You will be able to receive OTP. If you are not getting OTP, even after updation of your mobile number, please contact our 24 hour Customer Care for assistance.


3. I am not able to open/see App in my Facebook account. Why?

App will not work if secured browsing is not enabled in your Facebook account. To enable secured browsing, go to Account setting >> Security >> Enable Secured Browsing.


4. I have not registered for any App. However I got a registration message from Pockets by ICICI Bank. What do I need to do?

Someone may be trying to take over your account. Please block the app by sending following SMS BLOCK POCKETS "last 4 digits of your debit card" to 5676766. If it does not work, please call us at our 24 hour Customer Care.


5. I am not able to register the App. It says Registration is blocked. Why?

You might have blocked your registration by sending Block SMS to us and hence for security purpose, it is not letting you register again. To unblock it, please send the following message from your registered mobile number – SMS UNBLOCK POCKETS "last 4 digits of your debit card" to 5676766. If it does not work, please call us at our 24 hour Customer Care.


6. I have a Quantum Optima account, will my linked Fixed deposit balance be considered during transacting?

No. In a quantum optima account,only balance from the savings account will be considered for all transactions.