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IRCTC Ticket

I raised a Cancellation Request but refund is still not received?


This can be due to:

  1. Account Closed/ Dormant/ Inactive & Credit Card closed. We process the refund using same mode as used for booking the transaction. In such cases, we refund the amount back to IRCTC. Please contact IRCTC Customer service.
  2. The refund is not processed by IRCTC within the stipulated time frame.

How do I cancel my train tickets?


Cancelling train tickets you booked on ICICI Bank site is super easy.


Here’s how:

  • Go to the Train booking page on www.icicibank.com/irctc
  • Click on Book now and go to “My Bookings”
  • Enter the IRCTC User Id used for booking the tickets and OTP received in registered mobile number
  • List of all uncompleted trips will be populated
  • Select the journey and proceed
  • Review the cancellations once you have selected the passengers and proceed for confirmationWe will process your refund within 10 working days.

My booking failed due to some error. Would your customer support help me book the ticket?


We’re sorry to hear about it. We will refund your money once the refund is processed by IRCTC, in case the payment is processed. However, we will not be able to help you book the ticket offline as per IRCTC guidelines.

Is partial cancellation supported?


Yes, partial cancellations are supported. Just follow the cancellation procedure noted above, pick the passenger[s] you want to cancel and hit the cancel button.

I have entered the mobile number but have not received the OTP?


Please click ‘Resend OTP’ link which will help in regenerating the OTP.

I missed my train. Will I get a refund for no–show?


Yes. Please send an e-mail to service.irctc@icicibank.com with the required details up to 3 hours from the train departure time. Any request sent post 3 hour of the train departure time will not be considered as a valid request and no refund will be processed as per IRCTC guidelines.

Can I book train tickets?


Now you can not only search but also book your train tickets through ICICI Bank. Just select from the choice of trains displayed on the search results page to see availability details. You can click the Book button for bookings.

Click here to navigate.

I have changed the mobile number on the IRCTC website which was linked to my User ID but the same is not yet updated?


Please de-link the earlier registration using ‘De-link IRCTC Account’ option. Once done, please follow the ‘Linking process’ with the new mobile number.

I tried paying for my train tickets with an international Credit Card but the payment failed. What happened here?


For added security, we route all international cards through a ‘Verified by Visa/ MasterCard Secure’ gateway, where you have to enter additional authentication information (Date of Birth, ATM PIN, Internet Banking password, etc.) on the bank’s website. This is to curb the high incidence of fraud with international cards.


We recently made a change in our payment system to reject payments that skip the authentication step. If you happened to skip the additional authentication step, you should see a ‘Payment Rejected’ error message after being directed back to ICICI Bank. Click on the ‘Continue’ button and try with a fresh set of payment details.


You can:

  • Retry with the international Credit Card, but please complete the authentication procedure.
  • Try with a Credit Card issued in India.
  • Try paying via a Net Banking account or a Debit Card.

How much processing fee am I being charged?


The transaction fee will be charged on the total amount you pay, after deducting any discounts. We charge a processing fee of 1.8% on the booking amount which is inclusive of all taxes.

What is the registration process for ICICI Bank Train booking system?


It is simple two step process:Enter the registered mobile number with IRCTC and request for OTPEnter IRCTC Registered User ID and OTP

What if my User ID is deactivated by IRCTC?


Please login to your IRCTC account at irctc.co.in and update your profile.


If this does not help, please send an e-mail to care@irctc.co.in

What is the choice of quotas available?


We have General and Tatkal quota facility available.

I do not understand the different classes of travel mentioned on the search page. Help me.


Here is a brief explanation of what you will find in different classes:


AC First Class (1A): Offers air conditioned accommodation for two berths (one up & one down) or four berths (two up & two down) lockable compartments for overnight journeys; linen/ blankets; facility of shower/ toilet at either end of the carriage & attendant services are provided.


AC 2 Tier (2A): Air conditioned corridor carriage that sleeps 46 people split up into two & four berth cubicles separated by curtains.


AC 3 Tier (3A): Air conditioned 3-tier sleeper. Carriages are divided into compartments with six beds in each. The beds are stacked vertically in three tiers on either side of the compartments. During the day, the middle beds must be folded down flat against the compartment walls to allow passengers to sit on the lower beds. Two tiers of beds are also located outside the compartments, along the aisle. Toilet facility at either end of the carriage.


First Class (FC): Offers non air conditioned accommodation for two berths (one up & one down) or four berths (two up & two down) lockable compartments for overnight journeys; facility of shower/ toilet at either end of the carriage.


AC Chair Car (CC): Air conditioned carriage with reclining seats. Only sitting accommodation is provided.


Sleeper (SL): Non air conditioned Sleeper class. Similar to AC 3 tier except that it is non air conditioned.


Second Sitting (2S): Second class sitting. It provides only sitting accommodation with bench style seats.

I created my IRCTC username a while back, and I don't remember it now?


Search for a registration e-mail from care@irctc.co.in in your list of potential mailboxes (which has been used for IRCTC registration).


If that does not work, please send an e-mail to care@irctc.co.in with your e-mail address requesting for the same.

Why do I need to enter Mobile Number and IRCTC User ID to see availability?


We register the User at ICICI Bank with Mobile Number and IRCTC User ID so that when the User initiates the next search process, this information will help to recognise the User.

Can you please give me a break–up of the ticket price?


Sure we can. The total price of each ticket comprises of:

  • Base fare: This is simply the base fare of the train ticket. Children and senior women are charged 50% of the adult base fare. Senior men are charged 70% of the base fare.
  • Railway charges: These are Reservation Charges, Superfast Charges, Other Charges, Tatkal Charges (if any) and GST.
  • IRCTC Charges: No charges
  • ICICI Bank fee: We charge a service fee of Rs. 20 for Non–AC classes and Rs. 40 for AC classes, for bringing to you a fast and friendly interface to search and book tickets.
  • Payment Gateway (PG) fee: Transaction fee is 1.8% of the total of the above components. Payment gateways charge us this amount for processing your transaction. IRCTC charges a similar transaction fee, if you choose to book through them.

I initiated the cancellation but received a failure message?


Please use ‘Check PNR’ functionality to check the latest status of PNR. In case it is not cancelled, raise the cancellation request again. If the status is cancelled then the refund will be given within 10 working days post receipt of the refund from IRCTC.

I receive a failure message when linking my mobile number and IRCTC?


The failure can be due to:

  1. User ID entered is not registered with IRCTC. In this case, please click Sign UP to register User ID with IRCTC.
  2. You have already been registered.

I have booked a confirmed ticket but the ticket does not have the coach and seat number. Why?


Don’t worry, your seat is confirmed. In some booking classes such as AC First Class and Executive class (in case of Shatabdi trains), the railways does not assign any seat number till the chart preparation of the train. You will get to know your coach and seat number through the charts.

I’m more than 60 years of age. Can I avail the Senior Citizen discount?


As per IRCTC guidelines, the Senior Citizen discount will be given to:

  1. Male: Age of 60 years onwards
  2. Female: Age of 58 years onwards

How accurate is the pricing and availability data?


We connect real time to the Indian Railways reservation system to fetch the latest availability data.

Some stations are missing in the list of stations on the results page for a city. Why?


This is because only those stations are shown in the list through which at least one of the trains passes.

I do not remember the mobile number used in my IRCTC account?


Login to www.irctc.co.in and recheck the mobile number used in the IRCTC profile.


In case the mobile number & e-mail address is changed, please update the same in the IRCTC profile.

Can I book all types of tickets?


As per IRCTC Guidelines, E-Ticket can be booked through agents.

How many days before my travel date should I make a booking?


You can book your train tickets 60 days before the scheduled departure of the train. For some inter-city day trains, the advanced reservation period is lesser than 60 days.

Can I book waitlisted and RAC e–tickets?


Yes, you can book waitlisted and RAC e–tickets as well. However, there is no guarantee that your seats will get confirmed before the departure of the train.

Is ID proof required when booking?


ID proof is not required when booking but you will still need to carry a valid ID proof to confirm your identity when you travel.

Who should be carrying the ID proof?


Any one of the passengers traveling on the ticket may carry the photo ID proof.

The fare shown on the search results page and the book page are different. Why?


When you search for trains between two cities, we show the fare between the stations we think are most popular in those cities. But if the booking and/ or destination station you choose is different from those stations, the fare may differ.