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How can we help you?

IRCTC Ticket

I raised a Cancellation Request but refund is still not received?

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This can be due to:

  1. Account Closed/ Dormant/ Inactive & Credit Card closed. We process the refund using same mode as used for booking the transaction. In such cases, we refund the amount back to IRCTC. Please contact IRCTC Customer service.
  2. The refund is not processed by IRCTC within the stipulated time frame.

Is partial cancellation supported?

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Yes, partial cancellations are supported. Just follow the cancellation procedure noted above, pick the passenger[s] you want to cancel and hit the cancel button.

I have entered the mobile number but have not received the OTP?

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Please click ‘Resend OTP’ link which will help in regenerating the OTP.

What if my User ID is deactivated by IRCTC?

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Please login to your IRCTC account at irctc.co.in and update your profile.

 

If this does not help, please send an e-mail to care@irctc.co.in

Why do I need to enter Mobile Number and IRCTC User ID to see availability?

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We register the User at ICICI Bank with Mobile Number and IRCTC User ID so that when the User initiates the next search process, this information will help to recognise the User.

I have changed the mobile number on the IRCTC website which was linked to my User ID but the same is not yet updated?

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Please de-link the earlier registration using ‘De-link IRCTC Account’ option. Once done, please follow the ‘Linking process’ with the new mobile number.

How much processing fee am I being charged?

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The transaction fee will be charged on the total amount you pay, after deducting any discounts. We charge a processing fee of 1.8% on the booking amount which is inclusive of all taxes.

I receive a failure message when linking my mobile number and IRCTC?

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The failure can be due to:

  1. User ID entered is not registered with IRCTC. In this case, please click Sign UP to register User ID with IRCTC.
  2. You have already been registered.

Can you please give me a break–up of the ticket price?

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Sure we can. The total price of each ticket comprises of:

  • Base fare: This is simply the base fare of the train ticket. Children and senior women are charged 50% of the adult base fare. Senior men are charged 70% of the base fare.
  • Railway charges: These are Reservation Charges, Superfast Charges, Other Charges, Tatkal Charges (if any) and GST.
  • IRCTC Charges: No charges
  • ICICI Bank fee: We charge a service fee of Rs. 20 for Non–AC classes and Rs. 40 for AC classes, for bringing to you a fast and friendly interface to search and book tickets.
  • Payment Gateway (PG) fee: Transaction fee is 1.8% of the total of the above components. Payment gateways charge us this amount for processing your transaction. IRCTC charges a similar transaction fee, if you choose to book through them.

My booking failed due to some error. Would your customer support help me book the ticket?

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We’re sorry to hear about it. We will refund your money once the refund is processed by IRCTC, in case the payment is processed. However, we will not be able to help you book the ticket offline as per IRCTC guidelines.

Can I book train tickets?

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Now you can not only search but also book your train tickets through ICICI Bank. Just select from the choice of trains displayed on the search results page to see availability details. You can click the Book button for bookings.

Click here to navigate.

I do not remember the mobile number used in my IRCTC account?

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Login to www.irctc.co.in and recheck the mobile number used in the IRCTC profile.

 

In case the mobile number & e-mail address is changed, please update the same in the IRCTC profile.

I missed my train. Will I get a refund for no–show?

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Yes. Please send an e-mail to service.irctc@icicibank.com with the required details up to 3 hours from the train departure time. Any request sent post 3 hour of the train departure time will not be considered as a valid request and no refund will be processed as per IRCTC guidelines.

Is ID proof required when booking?

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ID proof is not required when booking but you will still need to carry a valid ID proof to confirm your identity when you travel.

I’ve booked a waitlisted ticket. How do I check my PNR status?

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Just visit www.icicibank.com/irctc . Click on Book now -> Check PNR ,enter your PNR number to get the latest status.

I initiated the cancellation but received a failure message?

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Please use ‘Check PNR’ functionality to check the latest status of PNR. In case it is not cancelled, raise the cancellation request again. If the status is cancelled then the refund will be given within 10 working days post receipt of the refund from IRCTC.

Some stations are missing in the list of stations on the results page for a city. Why?

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This is because only those stations are shown in the list through which at least one of the trains passes.

What does the fare include?

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Apart from the ICICI Bank service fee and the processing fee, the fare includes:

  • Base fare
  • Reservation fee
  • Superfast fee
  • Development charges
  • Concession if any
  • IRCTC service fee
  • Tatkal charges, if using tatkal quota

How accurate is the pricing and availability data?

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We connect real time to the Indian Railways reservation system to fetch the latest availability data.

I selected the train but still the ‘Book’ button is not displayed. What’s happening?

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Once you see the seat availability, you can then select the same to book. You may not be able to see the seat availability due to:

  • You are trying to book the train between <23:30 – 12:30 and 08:00 – 12:00> hours. The Indian Railways reservation system does not allow to book trains during this period through agents.
  • The seat cannot be booked as all the ‘waitlist’ quota has been filled. In this case, you will see ‘Booking Closed’ in the availability status.

How many passengers can I book in one go?

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You can book 6 passengers including children and senior citizens on one ticket.

My ticket status is Waitlist/ RAC. How will I know when it is confirmed?

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With the ‘Check PNR status’ facility, you can confirm the status of the ticket. But we strongly recommend that you check the PNR status 4 hours before the departure of the train. Just visit www.icicibank.com/irctc and Click on Book now -> Check PNR .Enter your PNR number to get the latest status.

I tried paying for my train tickets with an international Credit Card but the payment failed. What happened here?

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For added security, we route all international cards through a ‘Verified by Visa/ MasterCard Secure’ gateway, where you have to enter additional authentication information (Date of Birth, ATM PIN, Internet Banking password, etc.) on the bank’s website. This is to curb the high incidence of fraud with international cards.

 

We recently made a change in our payment system to reject payments that skip the authentication step. If you happened to skip the additional authentication step, you should see a ‘Payment Rejected’ error message after being directed back to ICICI Bank. Click on the ‘Continue’ button and try with a fresh set of payment details.

 

You can:

  • Retry with the international Credit Card, but please complete the authentication procedure.
  • Try with a Credit Card issued in India.
  • Try paying via a Net Banking account or a Debit Card.

When I try to cancel the ticket, it says that the charts are prepared. How do I cancel the tickets now?

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You cannot cancel your tickets online after the chart preparation. Please send an e-mail to service.irctc@icicibank.com with the required details up to 3 hours from the train departure time. Any request sent post 3 hour of the train departure time will not be considered as a valid request and no refund will be processed as per IRCTC guidelines.

 

Once we receive the refund confirmation from IRCTC, we will refund the amount to your account. Please note that IRCTC takes approximately 90 days to refund the amount in such cases.

How do I use the train search?

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Simply select your origin, destination, travel date, class and quota then click 'Search'.

I did not have the IRCTC User ID, so I went ahead with the registration but have received a failure message. Why?

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The failure can be due to:

  1. User Name is already registered. In this case, please use the ‘Check Username’ Functionality which will help in repeating the entire process again.
  2. E-mail ID already registered. You are trying to create a different User ID with an e-mail ID already registered with IRCTC.
  3. Mobile Number already registered. You are trying to create a different User ID with the mobile number already registered with IRCTC.

Can I book break journey tickets online?

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As per IRCTC Guidelines, train journeys can be booked from the selected source and destination only.

How many days before my travel date should I make a booking?

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You can book your train tickets 60 days before the scheduled departure of the train. For some inter-city day trains, the advanced reservation period is lesser than 60 days.

I have booked a confirmed ticket but the ticket does not have the coach and seat number. Why?

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Don’t worry, your seat is confirmed. In some booking classes such as AC First Class and Executive class (in case of Shatabdi trains), the railways does not assign any seat number till the chart preparation of the train. You will get to know your coach and seat number through the charts.

What is the choice of quotas available?

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We have General and Tatkal quota facility available.