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When I try to cancel the ticket, it says that the charts are prepared. How do I cancel the tickets now?

You cannot cancel your tickets online after the chart preparation. Please send an e-mail to service.irctc@icicibank.com with the required details up to 3 hours from the train departure time. Any request sent post 3 hour of the train departure time will not be considered as a valid request and no refund will be processed as per IRCTC guidelines.


Once we receive the refund confirmation from IRCTC, we will refund the amount to your account. Please note that IRCTC takes approximately 90 days to refund the amount in such cases.