Welcome to our support center

How can we help you?

I tried paying for my train tickets with an international Credit Card but the payment failed. What happened here?

For added security, we route all international cards through a ‘Verified by Visa/ MasterCard Secure’ gateway, where you have to enter additional authentication information (Date of Birth, ATM PIN, Internet Banking password, etc.) on the bank’s website. This is to curb the high incidence of fraud with international cards.

 

We recently made a change in our payment system to reject payments that skip the authentication step. If you happened to skip the additional authentication step, you should see a ‘Payment Rejected’ error message after being directed back to ICICI Bank. Click on the ‘Continue’ button and try with a fresh set of payment details.

 

You can:

  • Retry with the international Credit Card, but please complete the authentication procedure.
  • Try with a Credit Card issued in India.
  • Try paying via a Net Banking account or a Debit Card.