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My Galaxy Pockets Wallet FAQs

When the amount be debited?

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The amount will be debited immediately.

What if I do not get any confirmation message from the operator on recharge?

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Once the recharge request is completed, you will receive a confirmation message from the operator. In case of non-receipt of the confirmation message, please check the recharge limit of your Data Card. If the recharge does not happen, please contact your operator.

Where will the OTP be sent?

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OTP will be sent to your registered mobile number in your account.
We will be unable to provide the OTP through e-mail as the option is not available for security reasons.

 

If you have not received the OTP on your mobile number, the same can be pulled by sending an SMS IBOTP to 5676766 or 9837142424.

 

You can also avail the OTP by calling our Customer Care from your registered mobile number.
To know the local Customer Care numbers, please click here.

What if I select the wrong operator during Prepaid recharge?

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Recharge request is taken on the basis of Mobile Number entered by you. Drop-down of Operator is provided for the purpose of your information about availability of the service. ICICI Bank will accept the request for processing.

Will I receive a confirmation for completion of top-up?

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Once the recharge is completed, you will receive a confirmation message from the operator.

I didn’t receive any OTP, how do I create my account?

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Kindly tap on “Resend OTP” button to re-initiate sending of the OTP to your mobile number.

How Top-Up is different than Mobile Recharge through Recharge Codes?

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Under Mobile top-up, you do not require to buy recharge codes of preset denominations. You can choose your own amount and submit your request online. No recharge code is released and airtime (talk-time) limit is increased automatically without any additional requirement.

What is Mobile Recharge?

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Mobile Recharge is a facility to recharge a prepaid mobile phone, you can use this service to increase talk-time (airtime) for any existing prepaid Mobile connection.

Click here to know more.

Where can I use Pockets card? Is it valid only on the app?

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Pockets wallet comes with a 16 digit VISA pre-paid card which can be used for shopping online across websites in India along with the payment features built inside the app. You also have the option of getting a specially designed Pockets physical card that can be used at stores/outlets

I completed a transaction for paying my bill through My Galaxy Pockets Wallet, the amount got debited from my account but the transaction failed ?

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In such a case your amount will be credited back to your account in 48 hours.

What will happen if I enter incorrect mobile number while doing Mobile Recharge in Pockets?

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Once the transaction is entered, ICICI Bank accepts the same for processing. If mobile number belongs to the list of operator as mentioned in the app the request will be processed and talk time will increase. However, if the number is invalid (for reasons as mentioned below NOTE), the amount will be refunded within 2 working days.

Do I have an option to block my wallet?

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Yes, you can block your card temporarily or permanently by calling our Customer Care on 75698 67777

What will be the increase in talk-time limit?

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On the basis of amount of transaction, every operator (as mentioned above) determines the talk-time limit and tops your mobile phone account accordingly. For exact information of talk-time increase, please get in touch with your mobile operator.

What is My Galaxy Pockets wallet?

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It is a VISA powered wallet that a customer of any bank can use to recharge mobile, send money, shop anywhere, pay bills. It can also be used for online ecommerce transactions by entering the wallet “card number” in the credit card checkout option on websites/apps across India.

I mistyped my OTP thrice. I am unable to create my account now?

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We would allow OTP entry thrice, failing which you would need to re-enter your credentials to create the My Galaxy Pockets Wallet.

What will happen if I enter incorrect consumer details on Pockets?

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When you submit your (consumer) details, Pockets by ICICI Bank accepts them for processing. If they include details belonging to a valid biller amongst the list shared above, the bill will be presented. If they are invalid, however, your request will be rejected.

I already have a Pockets wallet. Do I need to register again?

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No, in case you have an existing Pockets wallet, basis your mobile number we will link your existing Pockets wallet to My Galaxy.

Is OTP mandatory for creating an account?

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Yes, OTP is a mandatory requirement. For security reasons, it is sent on your mobile number.

I get a VISA card right on confirming the details. How does this card work?

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The card issued to you is a prepaid card which works under the Prepaid Payment Instruments guidelines of RBI which states that the card can be loaded up to a maximum limit of ₹10,000 in a month. Also, at any point of time the balance in the card should never be more than ₹10,000.

How do I load money into my wallet for transactions?

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  • Once you login to your wallet dashboard you can go to ‘Load Funds’ option on your Wallet dashboard and add funds through any bank Debit Card or Net-Banking.
  • You can also load money to your My Galaxy Pockets wallet using NEFT. Simply register the My Galaxy Pockets Wallet as a payee in your bank account using Net Banking by entering the 16 digit My Galaxy Pockets Wallet number and ICIC0001022 as the IFSC code and load the wallet using NEFT. 

I have erroneously entered a wrong mobile number. Can I stop the fund transfer?

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No, once funds are sent to another wallet, it cannot be reversed. Please take maximum care while entering details while initiating a transaction.

What is Bill Payment?

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Bill Payment is a My Galaxy Pockets Wallet facility that enables you to pay bills without having to register for it.

What is “repeat a past transaction”?

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While selecting biller details, there will be an option on the top of the screen titled “Repeat Past Transactions”. Clicking on this option will retrieve a list of past transactions done, tapping on the transaction will initiate a fresh transaction with the details inputted earlier.

Is there any additional charge levied by the Bank/ Operator?

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No, this facility is free of charge for its Customers.

How do I register for My Galaxy Pockets Wallet

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  • After launching My Galaxy on your Samsung Mobile, go to the top right corner and click on the ‘more menu’ and then tap on "Activate Wallet"
  • We will send you the One Time Password (OTP) on the mobile number entered. Post which you would need to confirm your Name, Mobile number, Gender, E-mail ID and Date of Birth.
  • Post successful verification, your wallet will be created and you will be asked to set a 4 digit MPIN for logging in to your My Galaxy Pockets Wallet.

My Galaxy Pockets Wallet mobile app is available on which mobile devices?

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My Galaxy Pockets Wallet mobile app is available on Samsung android devices.

I forgot the MPIN. How can I reset it?

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You can use the ‘Forgot MPIN’ option on the login screen.

Which are the billers for Pay Bills facility?

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The billers that you can pay with this facility are

  1. Postpaid Mobile
  2. DTH
  3. Landline
  4. Electricity
  5. Gas

When can my Pockets request be invalid?

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A request will be invalid on account of the following reasons:

  • Non existing mobile number
  • Postpaid mobile number
  • Mobile number which does not pertain to the mentioned operators in the app dropdown
  • Mobile Recharge request is out of Amount/ Time limits In all the above cases, My Galaxy Pockets Wallet will debit the account for the amount entered by you. However, being invalid, the request will be rejected by the operator. Refund will be made to your account within 2 working days.

What if I have any other queries/concerns?

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You may e-mail your concerns to pockets@icicibank.com or call our Customer Care on 75698 67777, from Monday to Saturday between 8:00 a.m. and 8:00 p.m.