Welcome to our support center

How can we help you?

Services Available

1) I want to know in detail about the features and services available in the new Internet Banking website.

We have categorised the features as following:

  • My View
  • My Accounts
  • Payments & Transfer
  • Investments and Insurance
  • Exclusive Offering
  • Customer Service

My View: This page provides you a complete overview of your relationship with the Bank. This view can be personalised as per your choice through the "Personalise My View" option in Overview tab.


You can personalise your My View page by selecting from the available widgets. You can also do the following:

  • Change the widgets: You can click on “Personalise My View“ tab, select the widget by clicking on the box and add.
  • Get the confirmation of the widget added to My View: After adding the widget, you will get a confirmation on the same page. Click on “My View” and you will be able to view the changes made.
  • Remove widget from the page: You can click on “Personalise My View“ tab, select the widget by clicking on the box and then remove the widget. Click on “My View” and you will be able to view the changes made.
  • My Shortcuts: To choose your shortcut go to Customer Service My Profile ( you will see my shortcut in the left hand menu). This may be populated with most commonly used features, however, you can change this by clicking on the customised link.

My Accounts: This tab provides all your bank relationships such as Account Summary, Bank accounts, Deposits, Loans, Credit Cards, Demat and PPF accounts. It also provides you statements for your Bank account through the E-statement Options.


Payments and Transfer: You can carry out all your financial transactions through Payments and Transfer section. Following are the services in Payments and Transfer section:

  1. Funds Transfer: This option allows you to initiate fund transfer transaction mentioned below:
    • Transfer Funds to Your Own ICICI Bank Account
    • Transfer Funds to Other ICICI Bank Account
    • Transfer Funds to Other Bank Accounts(using NEFT, RTGS, IMPS_IFSC)
    • Transfer Funds through IMPS using Mobile Number and MMID

      Further, through "Funds Transfer" option on left hand side, you can carry out the following transactions:
    • Initiate Funds Transfer
    • Generate / Retrieve MMID
    • Funds Transfer Abroad
    • Smart Money Order
  2. Bill Payment: This option allows you to make payment to registered billers and for presented bills. Also, the following transactions are available on the left hand side menu of Payments and Transfer section
    • Initiate Bill Payment
    • Pay ICICI Bank Credit Card bill
    • Pay Any Visa Credit Card
  3. Prepaid Recharge: You can avail recharge(Prepaid mobile / Data card and DTH) service through this option.
  4. Manage Payee: Manage payee allows you to add new payees, delete already added payees and confirm payee. To delete payee, click on View Payee list - select payee - delete the payee.
  5. Manage Billers: This option allows you to manage your billers.
    • Register Biller
    • Confirm Biller
    • My Registered Billers
    • List of Billers
  6. Transaction status: Through this option, you will be able to view details with status of all your completed transactions. Also, you will be able to view / modify your scheduled transaction details.

Investment & Insurance: In "Investment and Insurance" tab, you can view all your linked Investment and Insurance (Lombard, Prudential) details. If you do not have your policies linked, you can link them by visiting "Customer Service Service Requests - Other Services - More Options" tab and place a request for linking your Lombard and Prudential Insurance policies.


Here, you can also apply for General Insurance and Life Insurance. Customer registered for Online purchase of Mutual Fund will be able to do so from this option.


Exclusive Offering: In this tab, you can view your Personal Finance Management tools like "My Money" and access your "iWish deposit" accounts. You can also view your MySavingReward Points.

  1. Service Request: Raise all your requests through Service Request option:
    • Bank account: Request for Demand Draft, request for linking of accounts etc.
    • Deposit account: Create Fixed Deposit, Recurring Deposit, request for Fixed Deposit / Recurring Deposit renewals, request for closure of Fixed Deposit / Recurring Deposit etc.
    • Credit card: Request for link your Credit Cards, request duplicate PIN etc.
    • Loan: Raise all your Loan related queries.
    • Demat: Raise all your Demat related queries.
    • Others: You can place request for linking of Prudential, Lombard policies etc.
  2. My Mail Box: You can compose, view received mails or send mails to your account manager for any of your account related queries.
  3. My Profile: Through this section, you can manage your accounts.
    • Date & Amount Format: It allows you to select the date and amount format of your choice.
    • E-mail ID: Register your e-mail ID
    • Favourite Accounts: You can set your favourite accounts here.
    • Favourite Activities: Set your favourite activities such as Funds Transfer, creating Fixed Deposits etc.
    • i-safe activation, change PIN, de-activate i-safe
    • Nickname: Set your account Nick name
    • Password: Change log in password
    • Primary Account: Set your primary account
    • Personalise Transaction Limits: Here, you can choose your transaction limits from the defined five sets.

2) I want to know about the Personalise Transaction Limits facility.

Personalise Transaction Limits is a facility which allows you to choose transaction limits (within the maximum limit set by bank for transactions) of your choice for your Internet Banking transactions. Visit Personalise Transaction Limits option, which is available under the My Profile option in Customer Service tab and you can change your transaction limits by selecting the "Personalised Limit Category" of your choice.