Welcome to our support center

How can we help you?

Transaction Related

1) Once I have been given access to the new retail Internet Banking website, will I be able to use other products and services?

Yes, you can continue to use all ICICI bank products and services such as iMobile application, i-safe application, m.icicibank.com, 'Pockets by ICICI Bank' etc.

 

2) Do my registered payees / billers, instructions and linked accounts change with the new retail Internet Banking website?

No, all your existing payees, billers, standing instructions, linked accounts, transaction history will be available in your new retail Internet Banking website.

 

3) Will I be able to see all my linked accounts?

Yes, all your linked accounts will be available on the new retail Internet Banking website.

 

4) Will I need to re-schedule my existing standing instructions on the new retail Internet Banking website?

No, you will not be required to re-schedule the standing instructions. All your existing standing instructions will be executed as per your request. If you want to modify the existing standing instructions, you can modify them through the new retail Internet Banking website.

 

5) Will I continue to receive all Internet Banking alerts on my registered mobile number / e-mail ID? 

Yes, you will continue to receive all your Internet Banking alerts on the registered mobile number / e-mail ID.

 

6) Does the new retail Internet Banking website work on all browsers?

Yes, the new retail Internet Banking website works on all browsers.

 

7) I have already registered for i-safe, will I still be able to use i-safe application to generate OTP / URN and use the same?

If you are already registered for i-safe, you need to use i-safe mobile application to generate OTP / URN.

 

8) I am not able to find Pay Any Visa Credit Card option?

Pay Any Visa Credit Card option has been moved to Manage Billers option in Payments & Transfer section

 

9) I am getting an error "Your grid card authentication has been disabled". What do I need to do?

This error is faced when you incorrectly enter your grid card value thrice. This service will be restored automatically by end of the day. If you need to transact immediately, please call our 24 hour Customer Care.

 

10) Where will I find my Fund Transfer and Bill Payment transactions that are scheduled for a later date and the transactions that have already been done by me? 

To know your scheduled transactions, you need to go to Payments and Transfer - Transaction Status - Scheduled Transactions

To know your transaction history, you need to go to Payments and Transfer - Transaction Status - Completed Transactions

 

11) How do I schedule a payment to my presented bill?

While accepting your presented bill, please change the date to the date you wish to schedule your payment. This date needs to be either the due date of the bill or prior to that date.