Welcome to our support center

How can we help you?

I do not have a user ID and password. How do I get one?

You can get your User ID through any of the below mentioned channels:

  1. Internet Banking:
    1. Visit our website www.icicibank.com > Internet Banking (Bottom of the page) > I want my User ID.
    2. On successful entry of savings account number and mobile number, you will receive the User ID and its status on your registered mobile number through an SMS. Alternatively, you may click here to proceed.
  2. Customer Care:

    You may call our Customer Care, authenticate on IVR by entering the 16-digit number of your debit card and the 4-digit ATM PIN to get your User ID instantly.

  3. ICICI Bank Branch:

    Please visit the nearest ICICI Bank branch along with your original photo ID proof and make a request for Internet Banking User ID. To locate the nearest ICICI Bank branch, please click here.

 

Note: To use Internet Banking/ SMS Banking facility, your mobile number should be registered for Internet Banking alerts.

You can get your Password through any of the below mentioned channels:

  1. Internet Banking:
    1. Please visit our website www.icicibank.com > Internet Banking (Bottom of the page) > I want my Password
    2. Alternatively, you may click here to proceed.
  2. Customer Care:

    You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.

  3. ICICI Bank Branch:

    Please visit the nearest ICICI Bank branch along with your original photo ID proof and make a request for Internet Banking Password. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.