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Pockets

Can I access my ICICI Bank FASTag Account through any application?

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Currently FASTag Account can be accessed through ICICI Bank Pockets application.

 

For new Pockets users:


Go to Google Play Store and download the Pockets application. During Pockets app account authentication, use the same mobile number registered for FASTag for a seamless experience. After authentication and setting the PIN, log in to Pockets app and click on the FASTag icon. Enter FASTag Customer ID. If the mobile number registered for Pockets app and FASTag is same and OTP is generated, user will be allowed to access his or her FASTag Account.

 

For existing Pockets users:


Log in to the updated Pockets application and click on the FASTag icon. To access the FASTag Account, the mobile number registered for Pockets and ICICI Bank FASTag needs to be the same.

 

Features available in Pockets app:

 

  • View vehicle wise and Common User Group (CUG) balances
  • View transactions
  • Recharge CUG and tag balance from Pockets app balance, directly from ICICI Bank Account balance
  • CUG to tag balance transfer.

Can I use UPI on Pockets app?

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Yes. One can use UPI to send and receive money via pockets

Will I receive a confirmation for completion of top-up?

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Once the recharge is completed, you will receive a confirmation message from the operator.

What makes iWish flexible?

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The goals under iWish are flexible Recurring Deposits with the added benefit of contributing any amount, at any point of time.

You can choose to deposit money at your convenience and you can also choose not to deposit any money in a month. There are no penalties or charges if you could not deposit money into a goal every month. If you have more spare money to save, you can deposit funds multiple times in a month into your account.

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I completed a transaction for paying my bill, the amount got debited from my account but the transaction failed.

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In such a case your amount will be credited back to your account in the next 24/48 hours.

What are funding limits on pockets?

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The limit is Rs 10,000 per month and Rs 5,000 per transaction. 

What is Pockets?

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Pockets by ICICI Bank - The most comprehensive mobile wallet to 

(1) Pay Anyone, 

(2) Shop Anywhere and 

(3) Bank with ease for any bank's customer.

Pockets is the first app in India to offer UPI, NFC and QR code based payments. With Pockets wallet, you instantly get a free virtual VISA card that can be used for shopping at all online websites/apps. You can even request for a physical card that can be used at stores. Moreover, you can recharge your prepaid mobile or DTH connection and pay your utility bills from within the app. You can send money securely to bank accounts, your contacts or virtual payment addresses using Unified Payment Interface (UPI). That's not all, you can upgrade to a Pockets Savings Account right from the app to get a debit card and create deposits.

How Top-Up is different than Mobile Recharge through Recharge Codes?

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Under Mobile top-up, you do not require to buy recharge codes of preset denominations. You can choose your own amount and submit your request online. No recharge code is released and airtime (talk-time) limit is increased automatically without any additional requirement.

What is Mobile Recharge?

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Mobile Recharge is a facility to recharge a prepaid mobile phone, you can use this service to increase talk-time (airtime) for any existing prepaid Mobile connection.

Click here to know more.

Can I change my goal later in iWish?

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You cannot change amount or the period of your goal.

CREATE NEW GOAL

Is there any limit on the number of goals that I can create?

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Yes. You can not have more than 25 active goals. So if you have created 25 goals and all these goals are not yet closed, then you can not create any further goal. As soon as any goal is closed, you can create new goal against that goal.

When will my payment be updated at the biller's end?

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It takes two business days from the date of payment to get your payment updated.

Which are the billers for Pay Bills facility?

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The billers that you can pay with this facility are

  1. Postpaid Mobile
  2. DTH
  3. Landline
  4. Electricity
  5. Gas

I have a set of my registered billers on the ICICI Bank site, Will I be able to view those billers and pay my bills.

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Yes, if you are an existing ICICI Bank customer, you will be able to view your set of registered billers and you can pay for them using Pockets. For your registered presentment billers, you will also get an in-app notification when your bill is due.

Can I fund my pockets wallet using my credit card?

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No. Pockets doesn’t allow to fund your wallet using the credit card. 

What is pockets physical card?

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You can apply for a physical pockets cards for making payments offline. A fee of Rs 100 is charged for the card. You can personalize the physical card. 

Is there any additional charge levied by the Bank/ Operator?

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No, this facility is free of charge for its Customers.

Pockets mobile app – Onboarding and Login

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1. How do I download the application?

Visit Google Play-store from your Android device or App store from your iOS device and search for Pockets by ICICI Bank. Click on install and accept all permissions.

 


 

2. After downloading the app, how do I access it?

Once the Pockets application is downloaded, open the application from the Application folder of your phone. Alternatively, you can also open it from Pockets app shortcut placed on your phone home page

 


 

3. Do I need to have internet activated on my phone, even for using the app after downloading it on my phone

Yes, internet services will be used to access Pockets.

 


 

4. What are the eligibility parameters for registering on the app?

  • Any individual of Indian origin above the age of 10 years with an active mobile number can register on the app.
  • NRI/Foreign nationals will not be able to register for Pockets.

 


 

5. How do I register for Pockets

For New customers (customers who do not have an ICICI Bank Internet Banking User ID and Password)

  • After launching the app, you need to tap on "Create an Account"
  • As you do not have an existing ICICI Bank Savings Account, please tap on “No” on the notification “Are you an existing ICICI Bank Savings Account customer?“
  • This will take you to a basic form. Please enter your Name, Mobile number, Gender, E-mail ID and Date of Birth
  • We will send you the One Time Password (OTP) on the mobile number entered. Post successful OTP authentication, you will need to create a User ID based on availability & Password of your choice.

This User ID & Password will be used to login to the app.

 

For existing customers (ICICI Bank Savings Account holders apart from our YoungStar, Direct Banking (B2) and NRI account holders)

 

A) Registration using the app

  • After launching the app, you would need to tap on “Login”
  • Please enter your existing ICICI Bank Net Banking User ID & Password
  • Post successful authentication, we will confirm your details – Name, E-mail ID, Mobile number, Date of Birth & Address
  • You will receive the One Time Password (OTP) for mobile number authentication
  • On successful OTP authentication, your digital wallet will be created
  • Once logged in, your existing Savings Account (apart from YoungStar, NRI & B2) and deposit relationships with ICICI Bank can also be viewed inside Pockets

B) Registration using Internet Banking

  • Login to ICICI Bank Internet Banking with your User ID and Password
  • Click on the Pockets Account tab under ‘Pockets’ section from the menu and fill in your details - Name, E-mail ID, Mobile number, Gender and Date of Birth
  • You will receive the One Time Password (OTP) for mobile number authentication
  • On successful OTP authentication, your digital wallet will be created

 

6. Is there any charge for registering on Pockets?

No, Pockets is a free app. There is no charge for registration and usage of the app. Standard charges for internet data as charged by your mobile operator will apply.

 


 

7. Can I access the app on desktop?

Yes, you would be able to view your Pockets wallet details by entering your user ID and password on www.icicibank.com

 


 

8. Pockets mobile app is available on which mobile devices?

Pockets mobile app is available on Android as well as iOS devices.

 


 

9. Is OTP mandatory for creating an account?

Yes, OTP is a mandatory requirement. It is sent on your mobile number and is for your safety and security concerns.

 


 

10. I didn’t receive any OTP, how do I create my account?

We have an option called “Resend” on the same page in the mobile app where the OTP is auto-read. Kindly tap on “Resend” to re-initiate sending the OTP to your mobile number.

 


 

11. Where will the OTP be sent?

If you are an existing ICICI Bank customer, OTP will be sent to your registered mobile number.

If you are new customer, OTP will be sent to the number which you inputted while creating your account.

 


 

12. I mistyped my OTP by mistake thrice. I am unable to create my account now?

We would allow OTP entry thrice, failing which you would have to re-enter your credentials to create the Pockets Wallet.

 


 

13. I created my User ID & Password successfully, but I was not allowed to login to the app and was given an error. What should I do?

In such a situation, please retry logging in after some time. You can login with the same User ID & Password which you created by tapping on the ‘Login’ in the app post successful verification.

 


 

14. I created my User ID & Password and was taken to the screen where I could choose my app theme, but I got a call and could not proceed with the selection. How should I proceed?

As you had successfully created you User ID & Password, you can login to the Pockets app with the User ID and Password you selected. You can further personalise your app, post logging in by tapping on Themes on the dashboard.

 


 

15. On successful registration, how should I proceed to login?

The User ID & Password created during registration will be used to login to the app. We have added an enhanced security feature during Login. You will be able to login to Pockets only from your registered mobile device. You will have to authenticate your registered mobile number for the first time during Login to map your device to the application.

 

For a dual SIM phone:

Please ensure that your registered SIM is kept in the default SIM slot for successful authentication. Even if you register with both the numbers, you can use only one number at a time and will have to re-authenticate every time you switch from one registered number to the other.

 

Where and how can I set MPIN in the app?

After successful login with User ID and Password, you need to open the ‘Settings’ section and choose the ‘Set MPIN’ option. MPIN can be any 4-digit number.

 

How can I change my MPIN?

Post setting MPIN, you can change it from the ‘Settings’ section by choosing ‘Change MPIN’

 

I forgot the MPIN. How can I reset it?

You can use the ‘Forgot MPIN’ option on the login screen which will redirect you to login with your User ID and Password. After successful login, you can set MPIN as mentioned in point 16.
Pockets App for Existing Savings account customers

Pockets prepaid wallet

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1. I can see various cards on my dashboard upon login, what are these cards?

Your newly created Pockets wallet & savings account relationships are displayed in the form of such digital cards on your dashboard.

 


 

2. I get a visa card right on confirming the details. How does this card work?

The card issued to you is a prepaid card which works under the Pre-paid Payment Instruments guidelines of RBI which states that the card can be loaded upto a maximum limit of Rs 10,000 in a month. Also, at any point of time the balance in the card should never be more than Rs 10,000.

 


 

3. Where can I use this card? Is it valid only on the app?

Pockets wallet comes with a 16 digit VISA pre-paid card which can be used for shopping online across websites in India. You also have the option of getting a specially designed Pockets physical card that can be used at stores/outlets

 


 

4. What will I get when I open my Pockets wallet? Will I get a cheque book linked to my Pockets wallet?

The Pockets wallet instantly comes with a virtual prepaid visa card, displayed on your dashboard. You can also request for a Physical prepaid card, which will be sent to your communication address. Cheque book facility is not present for Pockets wallet.

 


 

5. How do I load money into my wallet for transactions?

You can load the wallet from:

  • Within the app using a linked ICICI Bank account or any other bank account using Internet Banking or Debit Card
  • If you are an existing ICICI Bank Savings Account customer, you can also add funds using Net Banking
  • The wallet can also be added as a registered biller in your ICICI Bank Savings account
  • You can also register the Pockets wallet as a payee in any non-ICICI Bank account using net banking by entering the 16 digit Pockets wallet number and ICIC0001022 as the IFSC code and load the wallet using NEFT 

 

6. How can I enter any other bank account/ Debit Card details while I am logged in the Pockets app?

On the home page of your dashboard and the menu, you have an option of ‘Add Funds’. Tapping on this you can either Add funds to your wallet from the linked ICICI Bank Savings account (this will be applicable for existing ICICI Bank users) or you have the option of Other Modes. Tapping on other modes will further give you an option of choosing other bank Net Banking or Debit Cards.

Selecting either Net Banking or Debit Cards will take you to the respective bank’s page.

 


 

7. Do I have to add funds to my Pockets Prepaid card. Can I start using the card without adding any funds, similar to a credit card.

No, the Pockets wallet is a Prepaid card. You would have to fund the card before using it for any transactions

Will I be able to register bills on Pockets for my recurring bills?

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No, you will not be able to register for a biller using Pockets.

Will I receive confirmation after making a payment?

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You will receive online confirmation along with a transaction ID. If it happens that you do not get any confirmation, you will get a 'failure' message and the amount will be credited back into your account within 24/48 hours.

What will happen if I enter incorrect consumer details?

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When you submit your (consumer) details, Pockets by ICICI Bank accepts them for processing. If they include details belonging to a valid biller amongst the list shared above, the bill will be presented. If they are invalid, however, your request will be rejected.

Which are the billers for pay bills facility in Pockets?

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The billers that you can pay with this facility are

  1. Postpaid Mobile
  2. DTH
  3. Landline
  4. Electricity
  5. Gas

What is Pay Bills in Pockets?

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Pay Bills is a Pockets facility that enables you to pay bills instantly without having to register for it.

Can I Gift using Pockets?

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Yes. You can gift using pockets app. 

Can I apply for a two wheeler loans on pockets?

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Yes. You can apply for a two wheeler loan on pockets. 

Where can I use Pockets card? Is it valid only on the app?

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Pockets wallet comes with a 16 digit VISA pre-paid card which can be used for shopping online across websites in India along with the payment features built inside the app. You also have the option of getting a specially designed Pockets physical card that can be used at stores/outlets

What will happen if I enter incorrect mobile number while doing Mobile Recharge in Pockets?

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Once the transaction is entered, ICICI Bank accepts the same for processing. If mobile number belongs to the list of operator as mentioned in the app the request will be processed and talk time will increase. However, if the number is invalid (for reasons as mentioned below NOTE), the amount will be refunded within 2 working days.

Pockets Wallet using ICICI Bank Internet Banking

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1. I am an existing ICICI Bank customer. Can I register for Pockets app using the Internet Banking webpage? How?

Yes. Now you can register for Pockets using the ICICI Bank Internet Banking portal. You need to follow the given steps:

  • Login to ICICI Bank Internet Banking with your User ID & Password
  • Click on the Pockets Account tab under ‘Pockets’ section from the menu and fill in your details - Name, E-mail ID, Mobile number & Date of Birth
  • You will receive an One Time Passcode (OTP) for mobile number authentication
  • On successful OTP authentication, your digital wallet will be created.
  • You can further download the Pockets application and use the login credentials to view your digital wallet.

 

2. How can I use my pockets wallet on the ICICI Bank Internet Banking portal?

Pockets wallet is now integrated with Internet Banking. You can use the ICICI Bank Internet Banking portal to pay bills or do a prepaid mobile recharge using the funds in wallet.

 

You can also fund your wallet using ICICI Bank Internet Banking and see your wallet related mini as well as detailed statements.


 

3. I do not have an ICICI Bank Savings Account, but have registered for Pockets. How can I pay bills using the ICICI Bank Internet Banking portal?

To pay bills using ICICI Bank Net Banking portal, you need to login to the same with your Pockets wallet User ID and Password. Then you can choose to pay bills, enter the relevant details and choose the Pockets wallet as your debit account.


 

4. I do not have an ICICI Bank Savings Account, but have registered for Pockets. How can I recharge my mobile using the ICICI Bank Internet Banking portal?

To do a prepaid mobile recharge using ICICI Bank Net Banking portal, you need to login to the same with your Pockets wallet User ID and Password. Then you can choose to do a prepaid mobile recharge, enter the relevant details and choose the Pockets wallet as your debit account.


 

5. How can I add funds to the Pockets wallet using the ICICI Bank Internet Banking portal?

To add funds using ICICI Bank Net Banking portal, you need to login to the same with your Pockets wallet User ID and Password. Click on ‘Fund Transfer’ from the ‘Payments & Transfer’ tab. Further select, ‘Your linked ICICI Bank account/ Pockets wallet’, input the relevant details and choose Pockets wallet as the credit account. Confirm the transaction and the funds will be credited to your wallet instantly.

Pockets touch & pay

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1. What is touch & pay ?

 

Touch & pay is a new age payment solution which enables ICICI Bank Debit and Credit cardholders to make payments at stores equipped with contactless card accepting terminals, by just tapping or waving their Android enabled phone near the terminal.

 

2. What do I need to use touch & pay ?

 

You just need the below to use touch & pay :

  • Smartphone enabled with NFC
  • Smartphone should have an Android OS version of 4.4 or above
  • An existing active ICICI Bank Credit or Debit Card activated for touch & pay
  • ICICI Bank Pockets Mobile App updated on your smartphone

3. Which smartphones are enabled with NFC to use touch & pay ?

 

Most of the mid and premium range smartphones available in the market come enabled with NFC. Some of them include Samsung Galaxy S4/S5/S6/S6 Edge, Samsung Galaxy Note 3//4/5, Samsung Galaxy A5/A7, Moto X Play, Sony Experia M4/C4/C5 Ultra/Z Ultra/Z5, Lenovo Vibe X3, LeTV Le Max, Asus Zenfone 2, Blackberry Priv, One Plus One, HTC One and many others.

 

4. How do I activate touch & pay on my device?

 

You can activate touch & pay on your device by just a few clicks.

  • Download ICICI Bank Pockets Mobile App from Android Play store
  • Login to Pockets App using your Internet Banking User ID and Password, or 4-digits MPIN
  • Click on touch & pay icon on the Pockets home screen
  • Activate Virtual Card for touch & pay , to be linked to any one Credit or Debit Card in your account
  • Select this virtual card as your default payment card for all future transactions
  • Your device is now activated for touch & pay

5. Can I activate and use multiple Cards on one device?

 

Yes, you can activate multiple Credit or Debit Cards on your Pockets App. You can choose any one of these activated cards at the time of the transaction.

 

6. Can I add one card on multiple devices?

 

No, you can activate Pockets and your card only to your registered mobile number. Hence, you can use one card only on one device.

 

7. I am unable to activate a virtual card on the Pockets App for using touch & pay ? What should I do?

 

You can call our Customer Care, who will help you to resolve the issue.

 

8. How can I use touch & pay to pay at a store?

  • Login to Pockets app
  • Click on touch & pay icon on Pockets home screen
  • Select any one of your Credit or Debit Card activated on the App
  • Just hold your phone near the merchant terminal (NFC/contactless enabled terminals)
  • Your payment is done

9. How will I know if a transaction is successful using touch & pay ?

 

You will instantly receive an alert on the Pockets App once the transaction is successful. You will also receive an SMS alert for every successful transaction. The merchant will also receive a success message on the terminal.

 

10. Which stores are enabled for making payments using touch & pay ?

 

You can use touch & pay at any store which has a Visa or MasterCard NFC/contactless enabled card accepting terminal. You can identify such stores by looking out for an NFC symbol (looks similar to a horizontal wifi) on the terminal or at the merchants payment counter.

 

11. What is the maximum amount of transaction permitted using touch & pay ?

 

You can make multiple transactions using touch & pay at the merchant terminal with each transaction amount limited to Rs 2000.

 

12. How secured is a touch & pay transaction?

 

Touch & pay is an extremely safe way to pay. Touch & pay uses advanced and enhanced security methods like tokenization, which is as good as a different card number been used for every transaction. This ensures that the card data can never be stolen. Every transaction will also require login onto the Pockets App with a 4-digit numeric MPIN. This ensures that without customer login, no transaction using the smartphone can be done. Also, the App can be downloaded only on the registered mobile number of the customer.

 

13. Do I have to pay any charges for using touch & pay ?

 

No. There are no additional charges that you need to pay for using touch & pay.

 

14. I have lost my phone, how can I ensure that my phone is not misused to make payments using touch & pay ?

 

Without knowing your 4-digit MPIN, any unknown user cannot login to the Pockets App and hence cannot use touch & pay. You can also call ICICI Bank Customer Care on the number available on the reverse side of your card and block the Pockets App on your device.

 

15. If I have lost my Credit or Debit Card, and have received a new Card? Do I need to activate the new card on Pockets App for touch & pay payments?

 

Yes. You will have to activate the new Credit or Debit Card by creating a Virtual Card on the touch & pay section of Pockets. You can make payments in the future using this new Virtual Card linked to your new Credit or Debit Card.

 

16. What will be the maximum daily usage limit or credit limit on my virtual Card?

 

The daily usage limit or credit limit on the virtual card will be the same as the physical Credit or Debit Card that it has been linked with. You can make multiple transactions within Rs 2000 using touch & pay till the daily usage limit is reached.