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Pockets

Can I access my ICICI Bank FASTag Account through any application?

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Currently FASTag Account can be accessed through ICICI Bank Pockets application.

 

For new Pockets users:


Go to Google Play Store and download the Pockets application. During Pockets app account authentication, use the same mobile number registered for FASTag for a seamless experience. After authentication and setting the PIN, log in to Pockets app and click on the FASTag icon. Enter FASTag Customer ID. If the mobile number registered for Pockets app and FASTag is same and OTP is generated, user will be allowed to access his or her FASTag Account.

 

For existing Pockets users:


Log in to the updated Pockets application and click on the FASTag icon. To access the FASTag Account, the mobile number registered for Pockets and ICICI Bank FASTag needs to be the same.

 

Features available in Pockets app:

 

  • View vehicle wise and Common User Group (CUG) balances
  • View transactions
  • Recharge CUG and tag balance from Pockets app balance, directly from ICICI Bank Account balance
  • CUG to tag balance transfer.

Will I receive a confirmation for completion of top-up?

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Once the recharge is completed, you will receive a confirmation message from the operator.

Can I use UPI on Pockets app?

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Yes. One can use UPI to send and receive money via pockets

I completed a transaction for paying my bill, the amount got debited from my account but the transaction failed.

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In such a case your amount will be credited back to your account in the next 24/48 hours.

How Top-Up is different than Mobile Recharge through Recharge Codes?

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Under Mobile top-up, you do not require to buy recharge codes of preset denominations. You can choose your own amount and submit your request online. No recharge code is released and airtime (talk-time) limit is increased automatically without any additional requirement.

What makes iWish flexible?

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The goals under iWish are flexible Recurring Deposits with the added benefit of contributing any amount, at any point of time.

You can choose to deposit money at your convenience and you can also choose not to deposit any money in a month. There are no penalties or charges if you could not deposit money into a goal every month. If you have more spare money to save, you can deposit funds multiple times in a month into your account.

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What are funding limits on pockets?

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The limit is Rs 10,000 per month and Rs 5,000 per transaction. 

What is Mobile Recharge?

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Mobile Recharge is a facility to recharge a prepaid mobile phone, you can use this service to increase talk-time (airtime) for any existing prepaid Mobile connection.

Click here to know more.

Can I change my goal later in iWish?

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You cannot change amount or the period of your goal.

CREATE NEW GOAL

Can I apply for a two wheeler loans on pockets?

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Yes. You can apply for a two wheeler loan on pockets. 

What is Pockets?

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Pockets by ICICI Bank - The most comprehensive mobile wallet to 

(1) Pay Anyone, 

(2) Shop Anywhere and 

(3) Bank with ease for any bank's customer.

Pockets is the first app in India to offer UPI, NFC and QR code based payments. With Pockets wallet, you instantly get a free virtual VISA card that can be used for shopping at all online websites/apps. You can even request for a physical card that can be used at stores. Moreover, you can recharge your prepaid mobile or DTH connection and pay your utility bills from within the app. You can send money securely to bank accounts, your contacts or virtual payment addresses using Unified Payment Interface (UPI). That's not all, you can upgrade to a Pockets Savings Account right from the app to get a debit card and create deposits.

When will my payment be updated at the biller's end?

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It takes two business days from the date of payment to get your payment updated.

Is there any limit on the number of goals that I can create?

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Yes. You can not have more than 25 active goals. So if you have created 25 goals and all these goals are not yet closed, then you can not create any further goal. As soon as any goal is closed, you can create new goal against that goal.

I have a set of my registered billers on the ICICI Bank site, Will I be able to view those billers and pay my bills.

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Yes, if you are an existing ICICI Bank customer, you will be able to view your set of registered billers and you can pay for them using Pockets. For your registered presentment billers, you will also get an in-app notification when your bill is due.

Favourites

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1. What is favorites’?

 

‘Favorites’ enable you to manage your financial relationship with those select few who really matter to you. With the help of ‘favorites’, you will be able to carry out your transactions quickly.

 


 

2. How do I add people to 'favorites’?

 

You can add people from your phone book, using social media, your registered payee or by manually entering their contact details.

 


 

3. What details are required for adding a person to ‘favorites’?

 

To add a person to ‘favorites’, we would mandatorily require the favorite User’s name and mobile number. You can either pick the User’s mobile number from your address book or manually enter the User’s mobile number.

 


 

4. What transactions can I do for my ‘favorites’?

 

You can send money, do a mobile recharge, pay bills, send a gift, request money and view your friends’ profile.

 


 

5. I added a ‘favorite’ by adding their mobile number, how can I ‘send money’ using just the mobile number?

 

Pockets allows you to send money to your friend even without having to register their account numbers. Through this facility, you can create an electronic coupon that can be redeemed by your friend later on by visiting www.icicibank.com/pockets.

 


 

6. If I have to pay a bill for my friend, how do I save the biller details against the user?

 

To pay the bill, you will need to save the details of the bill against the ‘favorites’. This can be done either after you have successfully completed the transaction using ‘Pay Bills’ or you can manually add the biller details against your ‘favorites’. You can manually add a biller by tapping on your ‘favorites’ profile and then tapping on ‘Add a new biller’.

 


 

7. What are the attributes which can be saved against ‘favorites’?

 

Apart from your ‘favorites’ name & mobile number which are mandatory fields, you would be able to save the e-mail ID, biller details, registered bank account, picture (either from address book or social media) and Pockets wallet account number.

 


 

8. 8. How can I edit the attributes of my ‘favorites’?

 

You can edit the attributes of your ‘favorites’ by tapping on the user and then tapping on view profile. Here you would be able to change the User’s name, mobile number, biller attributes and the Pockets wallet number. You can also delete the registered bank account linked or a newly registered bank account can be added.

 


 

9. How many ‘favorites’ can I save?

 

There is no limit on saving ‘favorites’. You can save as many Users as your favorites.

 


 

10. Can I also save the amount of recharge/ bill paid against my ‘favorites’?

 

No, currently you would not be able to save the amount paid against a favorite user.

 


 

11. Post successful completion of a transaction, on tapping on ‘add to favorite’, I am further given two options whether to add to an existing favorite or new favorite?

 

Yes, after successfully completing a transaction, you have an option of saving the attributes of the transaction. You have an option of either adding these attributes to your existing ‘favorites’ or you can also create a new User and add these details to them.

 


 

12.There is an option “Me” by default on my ‘favorites’ cards. What details can I edit on my profile?

 

In your own profile you will be able to edit your saved bill details, add or delete list of registered payees. To change your profile details, you would have to go to our help/ settings option.

 


 

13. Can I delete by saved ‘favorites’?

 

Yes, you can delete your saved ‘favorites’ by tapping on the edit option on the ‘favorites’ card.

 


 

14. Can I re-arrange the placement of my favorites?

 

Yes, by tapping on the expand button you can re-arrange the placements of your ‘favorites’.

 


 

17. 17. Selecting a transaction by tapping ‘favorites’ directly takes me to the amount input page. Why am I not being asked which account would I like the money to be debited from?

 

After inputting the amount, the confirm page gives you an option to choose from the list of your accounts. Alternatively you can also select your default debit account using the Settings option.

 


 

18. Can I chose the mode of transfer when I want to ‘Send Money’ to my ‘favorites’?

 

Yes, you would get an in-app notification, once the request has been initiated. You will have the option to accept or reject the request. On accepting the request, you would be able to send the requested amount to your friend. On rejecting the amount, the transfer of funds will not be initiated.

 


 

19. In the favorites menu, there is an option called ‘Request Money’. How does it work?

 

Pockets lets you request money from your ‘favorites’. With this facility, you will be able to enter the amount and your account to which the requested amount would be credited. This request will be sent to your chosen ‘favorites’.

 


 

20. I am able to send the “Request Money” functionality only to a few people on my favorites. Why is that?

 

Pockets currently lets you Request Money only from other Pocket users.

 


 

21. My friend has requested money from me, Do I have an option to accept or reject the request?

 

Yes, you would get an in app notification inside your Pockets app, once the request has been initiated. You would have the option to accept or reject the request. On accepting the request you would be able to send the requested amount to your friend. On rejecting the amount, the transfer of funds will not be initiated.

 


 

22. If I reject a “Request Money” notification, will the requestor be able to see that the request was rejected?

 

No, the requestor will not be able to know the status of their ‘Request money’ request.

 


 

23. How does request money work?

 

If the requestor has initiated for a fund transfer to be credited into their Pockets wallet, the requested amount will be automatically transferred into the wallet. If the requestor has initiated for the amount to be credited into their Savings account, an electronic voucher will be create which will have to be redeemed on www.icicibank.com/Pockets.

 


 

24. Can I edit the money which has been requested and transfer only a part amount.

 

No, you wouldn’t have the option to edit the amount. You would have an option to accept and send the entire requested amount or reject the request.

 


 

25. Can I send request money to anyone?

 

No, you would only be able to send the “Request Money” functionality to your ‘favorites’ who are on Pockets.

 


 

26. What is “Other Contacts” on the ‘favorites’ cards?

 

‘Other Contacts’ are those users whose details you have entered in the app in functionalities like bill splitter and have not saved them as ‘favorites’. Tapping on the list will enable you to see the list of these friends and add them to ‘favorites’.

 


 

27. Why am I unable to delete Me?

 

'Me' will by default always be present in your ‘favorites’ card. You will not be able to delete the "Me" from favorites.

Will I receive confirmation after making a payment?

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You will receive online confirmation along with a transaction ID. If it happens that you do not get any confirmation, you will get a 'failure' message and the amount will be credited back into your account within 24/48 hours.

Can I fund my pockets wallet using my credit card?

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No. Pockets doesn’t allow to fund your wallet using the credit card. 

Which are the billers for Pay Bills facility?

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The billers that you can pay with this facility are

  1. Postpaid Mobile
  2. DTH
  3. Landline
  4. Electricity
  5. Gas

Pockets App for Existing Savings account customers

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1. Can this app be used by all existing ICICI Bank customers?

Pockets app can be accessed by the existing ICICI Bank Savings Account customers by using their Internet Banking User ID & Password.
The app will not be accessible to NRI account, YoungStar account & Direct Banking (b2) customers.

 


 

2. I am an existing ICICI Bank Savings Account customer. Can I access the Pockets app without creating a wallet?

No, you will not be able to access the Pockets app to view your existing relationships without creating your Pockets wallet.

 


 

3. If I create a Pockets wallet using my Internet Banking User ID & Password, will I be able to access www.icicibank.com with the same User ID & Password?

Yes, you will still be able to login to www.icicibank.com using the same User ID & Password.

 


 

4. I have an active Loan/Credit Card relationship with the bank and also have an Internet Banking User ID & Password. Can I access the app using the same credentials?

Yes, you can access the Pockets app and create your wallet. Your existing Loan/Credit Card relationship will not be visible on the Pockets app. You can view/access these accounts using www.icicibank.com

 


 

5. I changed my User ID & Password using Pockets. Will this change also reflect in www.icicibank.com?

Yes, the User ID & Password is interoperable. The changed password on www.icicibank.com will reflect in Pockets and vice –versa.

 


 

6. I have various linked ICICI Bank relationships with my existing User ID, Will I be able to view all of them on Pockets?

With the Pockets app you will be able to view your linked Savings (excluding NRI, YoungStar & Direct Banking (b2)) and Deposit relationships. The rest of the linked relationships can be viewed & accessed using www.icicibank.com

 


 

7. I am unable to login to Pockets with my existing ICICI Bank user ID & password.

Possibly such an issue may occur if you are mistyping your ICICI Bank user ID & password credentials. Kindly regenerate your password or procure your existing user ID using http://www.icicibank.com/online-services/generate-password-personal.page Also, ensure you have a working internet connection on your mobile device.

 


 

8. I have forgotten my existing ICICI Bank User Id & Password. Can I create a new User ID & Password on Pockets?

If you are an existing ICICI Bank Savings Account customer, and have forgotten your User ID and Password, you can generate your user ID & create a new password on Pockets by clicking on ‘Forgot ID’ and ‘Forgot Password’ link on the Login screen.

 


 

9. I had already registered on Pockets by ICICI Bank – Facebook Banking app by creating a 4 digit pin. Do I need to create my User ID & Password again?

If you are an existing Facebook Pockets customers, you will be able to login to the new Pockets mobile app by entering your existing ICICI Bank Internet Banking User ID & Password.

 


 

10. I am an existing user of Pockets (Facebook) app. How do I download the new Pockets app?

As you have already downloaded the Pockets app, the current Pockets app will be available as an update. You can download the new Pockets app and login into the app by entering your existing ICICI Bank Internet Banking User ID & Password.

 


 

11. How do I access the existing Pockets mobile app(Facebook)?

Once you have updated the existing Pockets mobile app, you will not be able to access the old Pockets mobile app. But you can still use the web version of Pockets Facebook banking app within Facebook using the same 4 digit credentials created earlier.

 


12. I am an existing ICICI Bank customer. I used my existing User ID & Password to login and also confirmed my details. But I am still unable to login to Pockets?

In such a situation, please retry after some-time. You can login with your existing User ID & Password by tapping on the Login in the app tour.

 


 

13. I have an existing YoungStar account, but I am unable to login to Pockets using my existing login ID & Password.

Pockets is currently not available for YoungStar, NRI and Direct Banking (b2) customers.

 


 

14. I have an existing NRE/NRO account, but I am unable to login to Pockets using my existing login ID & Password.

Pockets is currently not available for NRO/NRE account, YoungStar and Direct Banking (b2) customers.

 


 

15. I have an existing direct banking(b2) User ID & Password, but I am unable to login to Pockets using my existing login ID & Password.

Pockets is currently not available for Direct Banking(b2), YoungStar and NRO/NRE customers.

Pockets Savings Account

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1. What is the Pockets Savings account?

 

You can "unlock" advanced features such as interest on your deposits, higher transaction limits, iWish goals and cash withdrawal by applying for Pockets savings account from the app.

 

Effective August 5, 2016, the Minimum Monthly Average Balance in Pockets Savings Account is Zero Balance for users in the age group of 18 to 25 years and Rs. 5000 for those above 25 years.

 

You will need to have your documents ready and we will open your Pockets savings account through our super quick Tab Banking facility.

 


 

2. Can I apply for a Pockets saving account from the app?

 

Yes, you can apply for a Pockets savings account from within the app by selecting the city and branch where you would like to open your account.

 


 

3. After I applied for a Pockets savings account, do I need to visit the branch to submit my KYC documents?

 

No, our team from the branch will call you and meet you at a time of your convenience

 


 

4. Do I need to maintain a balance in my Pockets savings account? Will I be penalized for not maintaining any balance?

 

Yes, the Pockets savings account is a Rs 5000 balance account (w.e.f. December 1, 2015), so a monthly average balance of Rs 5000 would have to be maintained in the Pockets account.

 


 

5. I applied for a Pockets Savings account using the app. Does this mean my Savings account has also been activated?

 

  • After applying for a Pockets savings account, our team member from the branch you selected will visit you at a time of your convenience to collect your documents.
  • Post successful authentication of your submitted documents, your savings account will be created
  • The Pockets savings account is tightly coupled with the prepaid card. Using the same user id & password you would be able to view you newly created Savings account & your pockets wallet.

 


 

6. After applying for the Pockets savings account, can I also check the status of my application?.

 

Yes. You would be able to check the status of your Pockets savings account within the app on tapping on “Check status/Activate” on the Savings account card in on your dashboard

 


 

7. I opened a Pockets Savings account and gave all my documents. I never got any user ID/password. How do I access my account?

 

The Pockets savings account is tightly coupled with the wallet. After your Pockets savings account is processed and activated, you will be able to view the same on the Pockets app with the same user ID & password.

 


 

8. Will I get a cheque book/debit card with my Pockets savings account?

 

You will by default get a cheque book and a Pockets branded debit card with your savings account, which you can upgrade to our expressions debit card and personalize your card.

 


 

9. I already have an ICICI Bank savings account, can I apply for a Pockets savings account?

 

If you have an existing ICICI Bank savings account, you wouldn’t be able to apply for Pockets savings account.

 


 

10. I have an ICICI Bank savings account, can I change the status of my account to a Pockets savings account?

 

No, you will not be able to change the status of your existing account to a Pockets savings account

 


 

11. Can I walk into an ICICI Bank branch and apply for a Pockets savings account?

 

You would be able to apply for the Pockets savings account only online via the Pockets app.

 


 

12. What are key features of Pockets Savings account?

 

  • Single user ID for Savings Account as well as Pockets account
  • Rs 5000 Balance Savings account Rs 5000 (w.e.f. December 1, 2015)
  • Free monthly e mail statement
  • Customised Pocket Debit Card with offers (Link for offers)
  • Free NEFT transactions
  • Free 10 leaves cheque book in a year

 

Do I need to have a Savings Account to pay my bills using Pockets?

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No, you can go ahead and pay your bills using even the Pockets wallets. You can also save these bill credentials against your favorites and do your transactions in a snap.

What will happen if I enter incorrect consumer details?

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When you submit your (consumer) details, Pockets by ICICI Bank accepts them for processing. If they include details belonging to a valid biller amongst the list shared above, the bill will be presented. If they are invalid, however, your request will be rejected.

Is there any charge levied by Pockets by ICICI Bank for Pay Bills facility?

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There is no charge levied for ICICI Bank's Quick Pay facility.

What is Pay Bills in Pockets?

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Pay Bills is a Pockets facility that enables you to pay bills instantly without having to register for it.

What is pockets physical card?

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You can apply for a physical pockets cards for making payments offline. A fee of Rs 100 is charged for the card. You can personalize the physical card. 

Is there any additional charge levied by the Bank/ Operator?

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No, this facility is free of charge for its Customers.

My friend does not have a bank account. Can he/she encash the Coupon at ICICI Bank branch?

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No. Your friend should have a valid bank account. The bank account need not necessarily be of ICICI Bank.

Will I be able to register bills on Pockets for my recurring bills?

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No, you will not be able to register for a biller using Pockets.

Which are the billers for pay bills facility in Pockets?

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The billers that you can pay with this facility are

  1. Postpaid Mobile
  2. DTH
  3. Landline
  4. Electricity
  5. Gas

Can I Gift using Pockets?

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Yes. You can gift using pockets app.