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Pockets Security

1. What are the security measures which have been incorporated within the app?

 

Below measures will ensure that your transactions are secured on Pockets mobile app -

  • Mandatory Login - To access the Pockets app, you have to authenticate yourself with your User ID and password on every login
  • One on one - There can be only one registration associated with each mobile number
  • Transaction OTP – Every financial transaction is authenticated with a One Time Password (OTP) that is sent to your registered mobile number. This OTP has to be entered before the transaction is completed.
  • Data encryption - All your account related data resides at ICICI Bank just as with Internet Banking. The app sends a request to the Bank servers using Secure SSL encryption and all transactions happen on ICICI Bank servers.
  • Single Login - At a point of time, you can either login to the app or to the retail Internet Banking. Multiple logins with the same User ID will be denied.
  • Session timeout - You will be automatically logged out of the app after 10 minutes of inactivity.
  • Single User Single Device - The User ID & Password created during registration will be used to login to the app. We have added an enhanced security feature during Login. You will be able to login to Pockets only from your registered mobile device. You will have to authenticate your registered mobile number for the first time during login to map the same to your device

 


 

2. What if my mobile phone is lost or misplaced. Can someone misuse the app or use Pockets mobile app on my behalf?

 

Access to the app is allowed only on entering the User ID and Password. All financial transactions are made secure by the two factor authentication wherein an OTP is sent to your registered mobile number. This OTP has to be entered before the transaction is completed. Further SMS alerts are sent for all transactions.

 

Please do not share your User ID or Password with anyone.