Welcome to our support center

Once the recharge request is completed, you will receive a confirmation message from the operator. In case of non-receipt of the confirmation message, please check the recharge limit of your Data Card. If the recharge does not happen, please contact your operator.

Your bank account will be debited immediately.

Mobile Top-Up is a facility to recharge your prepaid mobile phone using ICICI Bank Internet Banking. You can use this service to increase talk-time (airtime) for existing Pre Paid Mobile connection. For example: Ramesh stays in Mumbai and has Vodafone prepaid Phone. To recharge his prepaid card, Ramesh can log onto www.icicibank.com and submit his request online.

Once the recharge is completed, you will receive a confirmation message from the operator.

Recharge request is taken on the basis of Mobile Number entered by you. Drop-down of Operator is provided for the purpose of your information about availability of the service. ICICI Bank will accept the request for processing.

Once the transaction is entered, ICICI Bank accepts the same for processing. If mobile number belongs to the list of operator as mentioned above, the request will be processed and talk time will increase. However, if the number is invalid (for reasons as mentioned below NOTE) refund will be issued within 4 working days.

ICICI Bank does not provide any receipt or confirmation. Records of payment can be checked on the website under "Show Payments Made".

After registration of your mShop Name, whenever you need to recharge your mobile all you need to do is to send an SMS to 919837142424 in the below given format:

ITOPUP <mShop Name> <Amount>
e.g. ITOPUP a12b 525

Where mShop Name is a12b and Amount is Rs. 525/-
Your mobile phone will be topped up in a few seconds.

Please call our Phone Banking Numbers. Upon successful authentication you will receive your User ID instantaneously.You can place a request for an Internet Banking Password, which will be couriered to your address available with the bank.

Currently ICICI Bank provides online recharge top-up facility for following operators & circles.

A request will be invalid on account of following reasons:

• Non existing mobile number
• Post paid mobile number
• Mobile number which does not pertain to the list of above mentioned operators
• Mobile Recharge request is out of Amount/ Time limits as mentioned under point 8.

In all the above cases ICICI Bank will debit the bank account for amount entered by you. However, being invalid, the request will be rejected by operator. Refund will be made to your account within 4 working days.

Under Mobile top-up, you do not require to buy recharge codes of preset denominations. You can choose your own amount and submit your request online. No recharge code is released and airtime (talk-time) limit is increased automatically without any additional requirement.

Please note that Reliance has currently blocked the Rs 149, Rs 165, Rs 200 and Rs 550 recharge.

The Mobile Top-Up recharge facility gives you the flexibility to recharge your prepaid mobile phone within broad limits.

The per day maximum transaction limit for Prepaid Mobile Recharge is Rs.1500, irrespective of the mobile operators and the number of transactions.

Maximum & Minimum Limit for Recharge:On any given day, you can request Mobile Top-Up from Re.1 to Rs.1500. The minimum and maximum recharge limits per transaction are as follows:

No. ICICI Bank provides this facility free of charge for its Customers.

• Customer is a registered Mobile Banking Customer.
• Customer has valid mobile connection from list of operators & circles enabled for the service.
• Customer has registered for mShop Facility. Currently registration for mShop facility is available through Internet Banking only. See     Question No. 3 (below) to know how to register for mShop Name.
• Customer has Internet Banking User Id for bank accounts.

List of operators and circles enabled for the service are as below :

You can create a new mShop Name for yourself anytime you want, by logging in to ICICIBank.com with your Internet Banking User ID and Password.

On the basis of amount of transaction, every operator (as mentioned above) determines the talk-time limit and tops your mobile phone account accordingly. For exact information of talk-time increase, please get in touch with your mobile operator.

Please call our Phone Banking Numbers. To know the customer care numbers, we request you to check the below link.
https://www.icicibank.com/customer-care.page

Upon successful authentication you will receive your User ID instantaneously.You can place a request for an Internet Banking Password, which will be couriered to your address available with the bank.

Alternatively, you may write to us at customer.care@icicibank.com for further assistance.

You can enter the denomination of the recharge amount in the "Amount" field of the Pre-paid Mobile Recharge page. The Mobile Top-Up facility gives you the flexibility to recharge your prepaid-mode phone for any amount subject to certain limits. No pre-set denomination needs to be specified and you can enter the amount for which you want the top-up to be executed.

To register your mShop Name, just follow the steps given below:

• Login to ICICIBank.com with your Internet banking User ID and password
• Click on the Mobile Banking tab
• Click on ' Mobile Shopping Service' option on the left menu
• Enter your desired 4-digit alphanumeric mShop Name and confirm the same
• Click on the Submit button