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Smart Money Order

How long will it take to send money to receiver?

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The amount will be delivered by India Post (Indian Postal Service) within 15 working days from the date of Debit from the sender's account.

When and how will the money be delivered to the receiver?

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The money will be delivered in the form of cash to the receiver's address as given by the sender at the time of making the Smart Money Order request. The amount will be delivered by India Post (Indian Postal Service) within 15 working days from the date of Debit from the sender's account.

What will happen in case receiver does not receive the Money?

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India Post will send your money to any destination in India. However, in case the receiver is not available at the address provided by the sender, the postman will put up a notice at the receiver's address about arrival of the money order at the Post Office affiliated to receiver's address. The receiver can collect the amount within the next 7 working days.

In case receiver fails to collect the money order within the stipulated time, India Post will refund the amount to the sender's address as mentioned by the sender at the time of making the Smart Money Order request. Charges incurred by the sender will however, not be refunded.

What are the charges of Smart Money Order?

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Following charges would be applicable for Smart Money Order service:

India Post charges:
• 5% of transaction amount.
(Please note that these charges are applicable even for Money Orders made through Post Offices.)

ICICI Bank charges:
•Rs. 25 per transaction and Applicable GST on Rs. 25 per transaction.

Will I receive an acknowledgement of receipt of money by the receiver?

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Yes, India Post will send an acknowledgement of receipt of money to the address of the sender as mentioned by you at the time of making the request.

What is Smart Money Order ?

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Smart Money Order is a service, which allows you to send money to any place in India. ICICI Bank is the first Bank in India to introduce this service. The money will be delivered by Indian Postal services to the address of the beneficiary as mentioned by you at the time of making the request.

Can non-ICICI Bank account holder send Smart Money Order?

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No, however ICICI Bank customer can send Smart Money Order on the behalf of their near and dear ones (Non-ICICI Bank customers).

Can I view my Past Requests?

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Yes, you can login to www.icicibank.com and view your past requests and their status through the link 'View Past Requests', given in the Smart Money Order section on www.icicibank.com.

What is the mMinimum and maximum amount that can be send through Smart Money Order?

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In a single transaction, you can request a minimum of Rs. 100 and in multiples thereof to a maximum amount of Rs. 5,000.

How can I send money through the Smart Money Order service ?

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To send money through Smart Money Order service, you have to follow these simple steps:

• Visit www.icicibank.com
• Login to your Internet Banking Account
• Click on 'Payments and Transfer'
• Select 'Funds Transfer' and click on 'Smart Money Order' option on the left hand side
• Input the details of sender, receiver and the amount
• Click on 'Next'
• Enter your ATM/ Debit Card Grid and One Time Password (OTP) to complete your transaction
• Once the transaction is processed your account will be debited.
• The amount will be delivered to the receiver's address within 15 working days from the date of debit from your account

What are the benefits of Smart Money Order service ?

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Benefits of Smart Money Order service are as follows:
• Send money to any destination in India
• You can send money from the convenience of your home. No need to visit a Post office
• Service is available 24X7, 365 days
• Cash delivery at the doorstep of the receiver
• Receiver need not hold a bank account

Is the Smart Money Order facility available for all the locations in India?

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Yes, ICICI Bank's Smart Money Order service gives you the power to send money to any location in India.

Where should I report in case of non-receipt of money by receiver?

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For any clarification or more information regarding the Smart Money Order service, you may write to us at customer.care@icicibank.com from your registered e-mail ID or you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 
 
To know the local Customer Care numbers, please click here.

Please note: In case of non-delivery, India Post will resend the Money Order manually to customer. This may take maximum 15 days for delivery. Money Order number would be provided to customers for undelivered Money Orders. ICICI Bank will resolve these complaints with the help of India Post. The India Post takes 10 days to revert on complaints lodged by ICICI Bank on behalf of customer.

Can a Non Resident Indian also avail this facility?

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Yes, Non-Resident Indians can also avail this facility. However, for Non-Resident Indian (NRI) customer, sender's address has to be a local address in India.