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What is skimming?

Skimming is an act of stealing information through the magnetic stripe on the cards that are used in ATMs and merchant establishments. Fraudsters collect information from a credit/ debit/ ATM card by reading the magnetic stripe on the reverse of the card. For doing this, they conceal a small device in the card slot of ATMs or merchant payment terminals. This 'skimmer' scans the card details and stores its information. A tiny strategically positioned camera may also be used to capture the PIN. Skimming can occur in ATMs, restaurants, shops or other locations.

To report any discrepancies in your account or credit card, you may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here

Alternatively, write to us at customer.care@icicibank.com with the below mentioned details from your registered e-mail ID:

  1. Your savings account number/last four digits of credit card number.
  2. Date of transaction.
  3. Amount of transaction.
  4. Any other details regarding the transaction that you may have.