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Where do I register a complaint with reference to the IMPS transaction ?

If the IMPS transaction is failed/ void/ timed out, please check 2 working days after the transaction, the amount would be credited to the beneficiary account or refunded in your account.

In case the amount does not get credited to the beneficiary account within 2 working days after the transaction nor there is any refund in your account, we request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the Customer Care numbers, please click here.

Alternatively, you may write to us at customer.care@icicibank.com for further assistance.