Welcome to our support center

How can we help you?

If the IMPS transaction is not completed, will I get my money back? If yes, by when?
If the IMPS transaction has failed, the money will be credited back to your account in 2 days from the date of transaction.
In case your account is debited and the beneficiary account has not been credited, please wait for 2 days to check if the funds have been credited to your account. If the money is not credited back to your account within the mentioned time period, then please call our Customer Care and register your complaint with the following details:
  • Your Mobile Number
  • Your Account Number
  • RRN (Transaction Reference Number)
  • Date and time of transaction
  • Beneficiary Bank Name
  • Beneficiary Mobile Number
  • Beneficiary MMID
You may call our Customer Care on 18601207777 between 7:00 a.m. and 9:00 p.m.
To know the Customer Care numbers, please click here.