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Insta Banking

What are the benefits of Insta Banking?

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Insta Banking helps you to get priority servicing at branches. You can conduct transactions on any of your ICICI bank accounts with the help of your mobile phone or through internet banking.

Are there any charges for using Insta Banking facility on Internet Banking?

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ICICI Bank offers Insta Banking facility free to all its customers.

What do I need to do if the account number is incorrect and customer wants to change?

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Account number can not be modified. Transaction will need to be re-entered.

Do I have to fill in a separate Deposit slip/request letter for transactions conducted through Insta Banking?

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No, you don't have to fill in any forms. We shall pre-print the form for you on your visit to the branch. All you need to do is initate the transaction and visit ICICI Bank branch within 7 days to complete the same.

If I am facing issues on Insta Banking, what should I do?

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Please raise following SR:
SR Type: IT APPLICATION CALLS_I-View_Report an Issue-I-View
In Creation field - Application Category, branch needs to select drop down “Insta banking – Customer as maker”

Is there any SMS sent to customer post completion of data entry on mobile application?

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No, SMS is not sent to the customer. Post completion of transaction, if customer is registered for mobile banking alerts from I Core/FCRM shall be received.

How do I download Insta Banking application on mobile phone?

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Application can be downloaded from respective app store/ playstore with the key word as Insta Banking. This application is compatible for I-Phones, Windows Phones & Android Phones.

How do I download Insta Banking app?

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Application can be downloaded from respective app store/ playstore with the key word as Insta Banking. This application is compatible for I-Phones, Windows Phones & Android Phones.

Do I need a special phone for Insta Banking?

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Insta Banking can be downloaded on GSM or CDMA phones, provided the GPRS facility is activated on the mobile phone.

How many transactions can a customer conduct through a mobile application?

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There are no restrictions on the number of transactions.

If a customer visits teller counter directly & quotes account number, what needs to be done?

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Teller needs to access the Insta Banking Link through I view & check pending financial transactions. Print the slip for deposit/ note the token number for withdrawal. Post completion of formalities, process the transaction through ICITPU menu option in I Core.

What kind of requests can I ask for through Insta Banking?

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Transactions like:

  1. Financial
    • Cash Deposit
    • Cash Withdrawal
    • Funds Transfer
    • DD/PO
  2. Non Financial
    • Update Communication Address
    • Update PAN details
    • Update Email ID
    • Email Statement Registration

What are the documents that i need to carry to complete the transactions?

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Below are the list of documents:

  1. For Cash Deposit
    1. ID proof for deposit value of more than Rs. 50,000
  2. For Cash Withdrawal/Funds Transfer
    1. A cheque
  3. To place a request for a DD/PO
    1. A cheque if amount is greater than Rs. 50,000
  4. Address Updation
    1. If account is less than 6 months old, address proof in original.
  5. Pan Updation
    1. Original Pan Card

Do i need to visit only specialised ICICI Bank branches?

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Customer can visit any ICICI Bank Branch in India and complete the transaction.

I am unable to view the transaction on the Insta Banking link, what should I do?

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Once the SR is raised for Non-financial transactions, the same cannot be viewed through the Insta Banking link. Use SR number or account number & check in FCRM.

What do I need to do if there is a name mismatch?

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Correct the name if the account number is correct. Obtain authentication from customer on the physical pay in slip and continue with the transaction.

For SRs raised through Insta Banking, can the details be viewed through FCRM?

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Yes, details can be viewed in FCRM through SR number or account number

If the Insta Banking link through I-View is not functional, what should I do?

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Log a call on I-View issues through I-helpdesk to report an error SR Type: IT APPLICATION CALLS_I-View_Report an Issue-I-View In Creation field - Application Category, branch needs to select drop down “Insta banking – Customer as maker”.

Do I need to be registered with any particular service provider?

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Insta Banking app is not restricted to any service provider.

I am unable to go back to home screen after printing the slip, what should I do?

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Scroll down at the right hand corner of the screen you will find a home icon. Click on home icon.

Where can I read the detailed terms and conditions related to Insta Banking services?

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Detailed terms and conditions related to mobile banking services are available at click here

What is Insta Banking?

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Insta Banking is a new feature in the iMobile app. With this feature, you can save time at the branch by filling forms required for various transactions, even before you reach the branch.

For more details of Insta Banking, please click here