Welcome to our support center

How can we help you?

Mobile Recharge

If I have any queries, where should I contact?

Link

Please contact us at our 24-hour Customer Care.

What if I recharge a wrong mobile number?

Link

In case a wrong mobile number has been recharged due to wrong entry by you, the amount will not be reverted back to your account. You have to be careful while entering the beneficiary mobile number for recharge.

Can I recharge my prepaid mobile number across any operator?

Link

Pre paid mobile recharge through SMS allows you to recharge your mobile across 13 major operators available in India.

Operators available for recharge on this platform are

VodafoneAirtelIdeaBSNL
AircelLoopMTNLUninor
Reliance GSMReliance CDMATata CDMATata Docomo
Videocon   

What is the minimum and maximum amount for prepaid mobile recharge through SMS?

Link

Minimum amount for prepaid mobile recharge through SMS is INR 10. Maximum amount limit is INR 1500 per day per user.

Will I be charged if I use pre paid mobile recharge using SMS?

Link

The prepaid mobile recharge facility is a free service provided to you by ICICI Bank. Charges may be applied by the mobile operator for use of SMS.

How many pre paid mobile recharge transaction can be done through SMS service?

Link

There is no limit on number of PMR (prepaid mobile recharge) transaction through SMS service but it should not exceed daily PMR Limit of INR 1500 per day per user.

I have changed my service provider using Mobile Number portability. Can I still use pre paid mobile recharge service?

Link

Yes, you can type your new mobile operator while sending SMS to 9222208888 for prepaid mobile recharge.

What if I enter an invalid number or a postpaid number while doing the recharge?

Link

Your account will be debited by entered value immediately. If you entered an invalid number or a postpaid number while doing recharge, the amount will be credited back to your account within 72 hours.

Can I use another account instead of primary account for prepaid mobile recharge transactions through SMS service?

Link

Yes, you can provide last 6 digits of your non-primary account number from which you want your funds to get debited.

How is this service different with Prepaid Mobile recharge service available in iMobile or USSD?

Link

You do not need to download any application unlike iMobile channel. Also, Non-GPRS users can recharge prepaid mobile using SMS. USSD service is available only for 5 major operators whereas Prepaid Mobile Recharge using SMS can be done across many operators.