Welcome to our support center

How can we help you?

If the UPI transaction is not completed will I get my money back? When?
If the transaction  is failed/ void / timed out/ decline,request you to check after transaction +2 working days the amount would be credited to beneficiary account or refunded in your account.

In case the amount does not get credited to the Beneficiary account within transaction +2 working days or there is no refund in your account then, call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.
To know the local Customer Care numbers, please click here.

Or write to us at customer.care@icicibank.com with your savings account number, date of transaction, amount of transaction and any other details regarding the transaction that you may have from your registered email id for further assistance.