Welcome to our support center

How can we help you?

How do I respond to a collect pay request that has been sent to me in UPI?

In iMobile

  1. You will receive a notification stating that you have a collect pay request. You can click on the notification to open the iMobile application.
  2. Alternately, login to iMobile and navigate to the Funds Transfer section.
  3. Click on UPI and then choose "Pending UPI transactions"
  4. Please review the next screen carefully to ensure you recognise the person or merchant who has initiated the collect request on you.
  5. When you click on "Submit", you may be asked to enter grid card authentication details. Upon submission of these details, funds will be transferred instantly to the beneficiary.

In Pockets

  1. You will receive a notification stating that you have a collect pay request. You can click on the notification to open the Pockets mobile application.
  2. Alternately, login to Pockets and navigate to the UPI section.
  3. Under UPI, choose "Respond to Pay request"
  4. Please review the next screen carefully to ensure you recognise the person or merchant who has initiated the collect request on you. You can choose to change the default account of your VPA from which the payment needs to be made.
  5. If you have chosen an ICICI Bank account, the account will be debited when you click on "Confirm". If you have chosen another bank account, you will be prompted to enter your UPI PIN of the bank account. This is the MPIN that you would have set when you registered this account in Pockets.
  6. Upon submission of these details and verification, funds will be transferred instantly to the beneficiary.