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How do I get a refund of the remitted money in case the amount is not credited to the account as per details given by me for mRupee?

For this you need to follow steps mentioned :-

  • Kindly visit any authorized mRupee store and provide your mobile number
  • The agent at the authorized mRupee store would check the status of the transaction and inform you about the failed transaction and reason for failure.
  • You can either re-initiate the transaction (in cases where failure is due the technical reason like the internet connection was not working etc.) or ask for a refund.
  • Based on your reply, the mRupee agent would initiate the request for refund of transaction amount.
  • You would then receive a 4 digit OTC on your registered mobile number.
  • Provide this OTC to the mRupee agent, he would enter the same in system to process your request.