Welcome to our support center

1. For New Folio, nominee details entered on Nomination screen will get updated.
2. Nominee details in existing folio cannot be changed by adding different Nominee while executing transaction through Integra/portal/Money Coach/tab. Existing nominee in folio only will reflect.

No, Money Coach does not charge anything for its services. Normal mutual fund commissions charges are levied on users.

You can stop your ongoing SIP from Systematic Transactions screen or Fund Details screen of respective fund.

ICICI Bank earns commission for the sale of funds and this information is displayed in the ‘Commissions’ link on the Order Confirmation page, before you authorize any transaction.

Once you get registered, you can place order at anytime if sufficient funds are available in your account.

1. You can redeem a fund by choosing Sell on Fund details screen of respective fund.
2. Enter all or Partial amount/ units of the selected scheme and execute the transactions present on the cart.
3. The transaction will be processed within 2-4 days as per the scheme TAT and the redemption proceedings will be credited directly into your Registered Savings Bank account.

There is no minimum investment limit to start investing through Money Coach. You can start with amounts as low as Rs.100 depending on the fund house & scheme you want to invest it. However to invest in a suggested portfolio, you will be shown a portfolio with some minimum investment value depending upon your Risk Profile.

1. For systematic investments, the minimum investments value ranges from 5000 to 10,000.
2. For one-time portfolio, this amount varies from 33000 to 67000.

Your Current Savings is divided by Target Emergency Fund to calculate the percentage target completion:

1. Current Savings: This is your current savings which includes your Savings Account balance, Fixed Deposit balance and Mutual Fund investments.
2. Target emergency Funds: This is the total of all debit transactions in your account for a time period of 6 months excluding the ones which have gone towards investments.

Money Coach is an online mutual fund transaction and financial management platform. Below are the 5 main features of Money Coach which are distributed amongst 5 dashboards:

1. Mutual Fund Investments: Money Coach provides automated, algorithm-based portfolio management advice for Mutual Funds to all ICICI Bank customers.
2. Financial Health: A quantitative model analyses your financial behavior to generate the Financial Health report and assists you in improving your financial health through innovative tools.
3. My Goals: Money Coach provides a platform for creating goals and supports the goals with automated investment advisory. The real-time investment suggestions assists you to stay on track to achieve your goals.

1. For users without portfolio: After clicking on Make my first investment, user will be shown an option of Tax-Saving, this screen will show a list of tax-saving funds (ELSS), user can choose to invest in one or more of these funds.
2. For users with portfolio: Option of Tax-Saving will be visible on clicking on Invest More, user will be asked to input an amount for tax-saving on the basis of which the selected amount will get distributed among four funds.

Yes, we have the option of Do-it-yourself investments where you can do advanced search.

You will receive it through a direct credit from the AMC into your Registered Savings Account.

If you are a first time customer then we suggest a portfolio basis your Risk Profile, you can also make an investment as per your choice. Below are the 4 investment options:

1. One Time: We suggest you a lump sum portfolio where you make a one-time investment in a basket of funds. You can also edit the suggested portfolio or invest in the funds of your choice by clicking on Skip Suggestions.
2. Monthly: We suggest you a SIP portfolio where you invest small amount of money every month. You can also edit the suggested portfolio or invest in the funds of your choice by clicking on Skip Suggestions.
3. Tax Saving: You input the amount which you want to invest in tax saving mutual funds and we distribute it amongst our suggested tax savings fund, you invest the same at a click of a button.
4. Do-It-Yourself (DIY): This section has Search Funds, New Fund Offer (NFO) and Suggested Funds sections.
   • Search Funds: You can search any fund you want to invest in.
   • NFO: You can invest in New Fund Offers.
   • Suggested Funds: Our list of suggested fund which you invest with a single click.

1. For liquid funds: It takes upto 2 days to show updated portfolio.
2. For non-liquid funds: It takes upto 4 days show updated portfolio.

Following are the steps of Portfolio creation:

1. Risk Profiling: On the basis of answers of 5 Questions, you will be assigned a Risk Profile.
2. Goal Creation: You will create a goal by defining the Goal Amount & Goal Tenure.
3. Asset Allocation: On the basis of selected Risk Profile, Goal Amount & Goal Tenure, asset allocation is computed.
4. Suggested Portfolio: Once the asset allocation is done, category-wise allocation is computed and 1-2 schemes per each category is suggested

1. Buy
2. SIP
3. FIP
4. Sell
5. Switch
6. STP
7. SWP
8. Stop SIP
9. Stop FIP
10. Stop STP
11. top SWP

A Systematic Transfer Plan (STP) allows you to transfer a fixed amount/ no. of units into another scheme of the same fund house, as per STP dates defined by the AMC. The units transferred, will reflect in your portfolio in T+3 days from the date of transfer.

KYC Know Your Customer, is a term commonly used for Customer Identification Process. SEBI has prescribed certain requirements relating to KYC norms for Financial Institutions and Financial Intermediaries including Mutual Funds to know their clients. This would be in the form of verification of identity and address, financial status, occupation and such other demographic information. With effect from January1, 2012 all categories of investors irrespective of amount of investments in Mutual Funds are required to comply with KYC for carrying out any transactions in Mutual Funds. Thus any investor (all applicants in a folio) investing into mutual funds would be required to be KYC compliant by any KYC Rating Agency (CVL, NSE, NSDL, CAMS or KARVY) without which the transactions may be liable to be rejected by the respective mutual fund houses. Please note KYC norms are mandatory for ALL applicants/investors (including existing investors and joint holders) while investing with any SEBI registered Mutual Fund, irrespective of the amount of investment. This one-time verification is valid for transactions across all mutual funds.

My Goals is a goal planning platform using which you can create, invest & track your goals. Below are the main features of My Goal:

1. Create Goal: Create your goal by defining the target amount and target date.
2. Suggested Portfolio: We suggest a portfolio which will assist you in achieving your goal basis you risk profile, goal target & goal tenure.
3. Rebalancing Suggestions: Whenever your portfolio goes off track, we provide real time suggestions which will assist you in reaching your goal on time.
4. Tag Existing Investment: This helps you to tag your existing investments and fixed deposits to your goals.

Following are the steps of Portfolio creation:

1. Risk Profiling: On the basis of answers of 5 Questions, you will be assigned a Risk Profile.
2. Asset Allocation: On the basis of selected Risk Profile, asset allocation is computed.
3. Suggested Portfolio: Once the asset allocation is done, category-wise allocation is computed and 1-2 schemes per each category is suggested.

If you already have a portfolio and have a rebalancing suggestion, they you will see a ‘Rebalancing Suggestion’ on the My Mutual Fund Investments dashboard as a floating message. On clicking on this message, you will be taken to ‘Rebalancing Screen’ where you will be shown following types of recommendations if applicable:

1. Buy
2. Buy More
3. Start SIP
4. Stop SIP
5. Sell

Rebalancing will be done on real-time basis as soon as user lands on this screen. Advice of Sell will come only after checking Tax-impact & exit loads. Algorithm will always try to match Buy amount with Sell amount (& Start SIP with Stop SIP) and realign the current portfolio to suggested allocation without putting in extra amount. If there is no rebalancing suggestion in your portfolio, then the floating message of Rebalancing Suggestion will not be present in your My Mutual Fund Investments dashboard.

A quantitative model analyses all the transactions available in your ICICI Bank account to generate the Financial Health report card. It evaluates your Financial Health on the below parameters and Rank you as either Good, Average or At Risk:

1. Emergency Funds: This measures whether you have sufficient savings to take care of your expenses for 6 months, in event of you losing your primary source of income.
2. Spends Ratio: This ranks you on your spending behavior by comparing you with People like you.
3. Credit Card Health: This ranks you on your credit card spending and repayment behavior by comparing you with People like you.
4. EMI Servicing Capability: This ranks you on your exposure to debt by comparing you with People like you.

Your Average Monthly Credit Card Spends is divided by your Average Monthly Income to calculate your Credit Card Spend Ratio. This and your payment behavior is then compared with that of People like you to give you a final rank:

1. Average Monthly Credit Card Spends: This is the average monthly credit card spend made from your ICICI Bank credit cards.
2. Average Monthly Income: This is the average monthly credit transactions in your ICICI Bank account. Any significantly large value transaction is removed to smoothen the data.

Your Average Monthly EMIs is divided by your Average Monthly Income to calculate your EMI Servicing Capability. This is then compared with that of People like you to give you a final rank:

1. Average Monthly EMIs: This is the average monthly EMI payment of your loans.
2. Average Monthly Income: This is the average monthly credit transactions in your ICICI Bank account. Any significantly large value transaction is removed to smoothen the data.

When you untag any fund it will stop featuring the My Goals section but you can continue to see those investments in the My Mutual Fund Investments section.

Click on Edit action button on the Goal Details screen to delete your goals

You can make fresh mutual fund investments using this feature. You can invest in four ways as given below:

1. One Time: You input the lump sum amount which you wish to invest and we allocate it amongst suggested funds in a way that it rebalances your existing portfolio as well. You can edit this portfolio or also invest as per your wish by clicking on Do it yourself tab.
2. Monthly- You input the amount which you wish to invest in SIPs and we allocate it amongst suggested funds in a way that it rebalances your existing portfolio as well. You can also edit the suggestions or also invest as per your wish by clicking on Do it yourself tab.
3. Tax Saving- You input the amount which you want to invest in tax saving mutual funds and we distribute it amongst our suggested tax savings fund, you invest the same at a click of a button.
4. Do-It-Yourself (DIY): This section has Search Funds, New Fund Offer (NFO) and Suggested Funds sections.
   • Search Funds: You can search any fund you want to invest in
   • NFO: You can invest in New Fund Offers
   • Suggested Funds: Our list of suggested fund which you invest with a single click

A Flexible Investment Plan (FIP) allows you to start an investment of a Frequency of your choice i.e. Daily, Weekly, Monthly, Quarterly, Half-Yearly or Yearly; on a date of your choice and for a period of your choice. The investment will get registered as Purchase with the AMC.

A Systematic Withdrawal Plan (SWP) allows you to withdraw a fixed amount/ no. of units from an existing fund at certain fixed frequencies and dates defined by the AMC. The transaction will be processed within 2-4 days as per the scheme TAT and the redemption proceedings will be credited directly into your Registered Savings Bank Account.