Welcome to our support center

Money Coach is an online mutual fund transaction and financial management platform. Below are the 5 main features of Money Coach which are distributed amongst 5 dashboards:

1. Mutual Fund Investments: Money Coach provides automated, algorithm-based portfolio management advice for Mutual Funds to all ICICI Bank customers.
2. Financial Health: A quantitative model analyses your financial behavior to generate the Financial Health report and assists you in improving your financial health through innovative tools.
3. My Goals: Money Coach provides a platform for creating goals and supports the goals with automated investment advisory. The real-time investment suggestions assists you to stay on track to achieve your goals.

No, Money Coach does not charge anything for its services. Normal mutual fund commissions charges are levied on users.

You can stop your ongoing SIP from Systematic Transactions screen or Fund Details screen of respective fund.

1. For liquid funds: It takes upto 2 days to show updated portfolio.
2. For non-liquid funds: It takes upto 4 days show updated portfolio.

If you are a first time customer then we suggest a portfolio basis your Risk Profile, you can also make an investment as per your choice. Below are the 4 investment options:

1. One Time: We suggest you a lump sum portfolio where you make a one-time investment in a basket of funds. You can also edit the suggested portfolio or invest in the funds of your choice by clicking on Skip Suggestions.
2. Monthly: We suggest you a SIP portfolio where you invest small amount of money every month. You can also edit the suggested portfolio or invest in the funds of your choice by clicking on Skip Suggestions.
3. Tax Saving: You input the amount which you want to invest in tax saving mutual funds and we distribute it amongst our suggested tax savings fund, you invest the same at a click of a button.
4. Do-It-Yourself (DIY): This section has Search Funds, New Fund Offer (NFO) and Suggested Funds sections.
   • Search Funds: You can search any fund you want to invest in.
   • NFO: You can invest in New Fund Offers.
   • Suggested Funds: Our list of suggested fund which you invest with a single click.

1. You can redeem a fund by choosing Sell on Fund details screen of respective fund.
2. Enter all or Partial amount/ units of the selected scheme and execute the transactions present on the cart.
3. The transaction will be processed within 2-4 days as per the scheme TAT and the redemption proceedings will be credited directly into your Registered Savings Bank account.

ICICI Bank earns commission for the sale of funds and this information is displayed in the ‘Commissions’ link on the Order Confirmation page, before you authorize any transaction.

Yes, you can delete any particular transaction you do not wish to execute, by clicking the delete icon against the fund present on the Investment Cart.

There is no minimum investment limit to start investing through Money Coach. You can start with amounts as low as Rs.100 depending on the fund house & scheme you want to invest it. However to invest in a suggested portfolio, you will be shown a portfolio with some minimum investment value depending upon your Risk Profile.

1. For systematic investments, the minimum investments value ranges from 5000 to 10,000.
2. For one-time portfolio, this amount varies from 33000 to 67000.

1. Buy
2. SIP
3. FIP
4. Sell
5. Switch
6. STP
7. SWP
8. Stop SIP
9. Stop FIP
10. Stop STP
11. top SWP

Following are the steps of Portfolio creation:

1. Risk Profiling: On the basis of answers of 5 Questions, you will be assigned a Risk Profile.
2. Asset Allocation: On the basis of selected Risk Profile, asset allocation is computed.
3. Suggested Portfolio: Once the asset allocation is done, category-wise allocation is computed and 1-2 schemes per each category is suggested.

Once you get registered, you can place order at anytime if sufficient funds are available in your account.

A quantitative model analyses all the transactions available in your ICICI Bank account to generate the Financial Health report card. It evaluates your Financial Health on the below parameters and Rank you as either Good, Average or At Risk:

1. Emergency Funds: This measures whether you have sufficient savings to take care of your expenses for 6 months, in event of you losing your primary source of income.
2. Spends Ratio: This ranks you on your spending behavior by comparing you with People like you.
3. Credit Card Health: This ranks you on your credit card spending and repayment behavior by comparing you with People like you.
4. EMI Servicing Capability: This ranks you on your exposure to debt by comparing you with People like you.

Yes, we have the option of Do-it-yourself investments where you can do advanced search.

Yes, transactions added in the Investment Cart get saved and will be available the next time you login. You can execute these transactions anytime thereafter.

If you already have a portfolio and have a rebalancing suggestion, they you will see a ‘Rebalancing Suggestion’ on the My Mutual Fund Investments dashboard as a floating message. On clicking on this message, you will be taken to ‘Rebalancing Screen’ where you will be shown following types of recommendations if applicable:

1. Buy
2. Buy More
3. Start SIP
4. Stop SIP
5. Sell

Rebalancing will be done on real-time basis as soon as user lands on this screen. Advice of Sell will come only after checking Tax-impact & exit loads. Algorithm will always try to match Buy amount with Sell amount (& Start SIP with Stop SIP) and realign the current portfolio to suggested allocation without putting in extra amount. If there is no rebalancing suggestion in your portfolio, then the floating message of Rebalancing Suggestion will not be present in your My Mutual Fund Investments dashboard.

1. For users without portfolio: After clicking on Make my first investment, user will be shown an option of Tax-Saving, this screen will show a list of tax-saving funds (ELSS), user can choose to invest in one or more of these funds.
2. For users with portfolio: Option of Tax-Saving will be visible on clicking on Invest More, user will be asked to input an amount for tax-saving on the basis of which the selected amount will get distributed among four funds.

Yes, if you have multiple Savings accounts linked in your Internet Banking login, you can select any account to debit funds towards your investments, inspite of having only one account registered for Invest@ease. However, investments will be linked only to the registered account and any redemption / dividend proceeds received will be credited back to the registered account only. The holding pattern of the investments will be as per the pattern selected at the time of registration and not as per the holding pattern of the Savings account that was debited for a transaction.

Your Average Monthly EMIs is divided by your Average Monthly Income to calculate your EMI Servicing Capability. This is then compared with that of People like you to give you a final rank:

1. Average Monthly EMIs: This is the average monthly EMI payment of your loans.
2. Average Monthly Income: This is the average monthly credit transactions in your ICICI Bank account. Any significantly large value transaction is removed to smoothen the data.

1. One time: We suggest you a lump sum portfolio where you make a one-time investment in a basket of funds which will assist you in achieving your goal. You can also edit the suggested portfolio or invest in the funds of your choice by clicking on Skip Suggestions.
2. Monthly: We suggest you a SIP portfolio where you invest small amount of money every month which will assist you in achieving your goal. You can also edit the suggested portfolio or invest in the funds of your choice by clicking on Skip Suggestions.
3. Combined: We suggest you a mix of lumpsum & SIP portfolios which will assist you in achieving your goal. You can also edit the suggested portfolio or invest in the funds of your choice by clicking on Skip Suggestions.

Click on Edit action button on the Goal Details screen to delete your goals

KYC Know Your Customer, is a term commonly used for Customer Identification Process. SEBI has prescribed certain requirements relating to KYC norms for Financial Institutions and Financial Intermediaries including Mutual Funds to know their clients. This would be in the form of verification of identity and address, financial status, occupation and such other demographic information. With effect from January1, 2012 all categories of investors irrespective of amount of investments in Mutual Funds are required to comply with KYC for carrying out any transactions in Mutual Funds. Thus any investor (all applicants in a folio) investing into mutual funds would be required to be KYC compliant by any KYC Rating Agency (CVL, NSE, NSDL, CAMS or KARVY) without which the transactions may be liable to be rejected by the respective mutual fund houses. Please note KYC norms are mandatory for ALL applicants/investors (including existing investors and joint holders) while investing with any SEBI registered Mutual Fund, irrespective of the amount of investment. This one-time verification is valid for transactions across all mutual funds.

A Systematic Withdrawal Plan (SWP) allows you to withdraw a fixed amount/ no. of units from an existing fund at certain fixed frequencies and dates defined by the AMC. The transaction will be processed within 2-4 days as per the scheme TAT and the redemption proceedings will be credited directly into your Registered Savings Bank Account.

1. For Liquid Funds the cut-off time for same-day NAV is 12:30 pm.
2. For Non-Liquid Funds the cut-off time for same-day NAV is 2.00 pm.
3. All instructions received on a transaction day (except on Saturdays, Sundays and holidays) before the cut-off time will be eligible for the same day's NAV.
4. Transactions received after the cut-off time, will be reported to the RTA on the next business day and will in turn get the NAV as on the next business day.

Following are the steps of Portfolio creation:

1. Risk Profiling: On the basis of answers of 5 Questions, you will be assigned a Risk Profile.
2. Goal Creation: You will create a goal by defining the Goal Amount & Goal Tenure.
3. Asset Allocation: On the basis of selected Risk Profile, Goal Amount & Goal Tenure, asset allocation is computed.
4. Suggested Portfolio: Once the asset allocation is done, category-wise allocation is computed and 1-2 schemes per each category is suggested

If you already have a portfolio for a particular goal and have a rebalancing suggestion for that portfolio, then you will see a Rebalancing Suggestion on the Goal Details screen as a floating message. On clicking this message, you will be taken to Rebalancing Screen where you will be shown following types of recommendations if applicable:

1. Buy
2. Buy More
3. Start SIP
4. Stop SIP
5. Sell

Rebalancing will be done on real-time basis as soon as user lands on this screen. Advice of Sell will come only after checking Tax-impact & exit loads. Algorithm will always try to match Buy amount with Sell amount (& Start SIP with Stop SIP) and realign the current portfolio to suggested allocation without putting in extra amount. If there is no rebalancing suggestion in your portfolio, then the floating message of ‘Rebalancing Suggestion’ will not be present in your “My Mutual Fund Investments” dashboard.

1. For New Folio, nominee details entered on Nomination screen will get updated.
2. Nominee details in existing folio cannot be changed by adding different Nominee while executing transaction through Integra/portal/Money Coach/tab. Existing nominee in folio only will reflect.

Links to the Key Information Memorandum (KIM) and Scheme Additional Information (SAI) are visible on the Order Confirmation page, before you authorize any transaction. These links will direct you to the AMFI website where these documents are available for all fund houses.

1. For any changes to your Investment Account information like address, bank account etc., you need to contact the nearest ICICI Bank branch and provide a written request to get the changes done.
2. For investment accounts in joint pattern any change in nominee details for your Mutual Fund investments, can be done by contacting the respective AMCs directly or you can get in touch with your Relationship Manager.
3. For investment accounts in single pattern, nominee details can be changed at the time of Investment, by entering the relevant details on the cart.