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ODR - PMAY Status & Savings Account Reversal

What is ODR?

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Online Dispute Resolution (ODR) is our endeavour to provide instant resolutions. Click here to navigate.

Where can I find ODR option online?

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The services will be available for customers at the following path:

  • Get in touch > Contact us>ODR

  • Get in Touch> Ways to Bank > Other Channels > ODR

Please click here to navigate.

Is ODR service available for all types of customers?

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Currently, this is applicable only for Resident customers for <3> query types listed above and excludes NRI, Proprietorship and Trust accounts. Also, Resident customers with international numbers cannot avail of this service.

What services are currently available at ODR?

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  1. Savings Account charges reversal

  2. Cheque book or Debit Card status (Deliverables status and re-dispatch)

  3. PMAY Subsidy application status.