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ODR for PMAY Status

I am unable to see any status on the subsidy status. Am I not eligible?

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We request you to contact our Customer Care on <18002660199> and select Option 3 for PMAY and speak to our Customer Care Executives for details.

The status shows that the subsidy has been received, however, I cannot see the credit in my loan account.

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This means that the Bank has received the subsidy for your loan account from NHB. However, the same has not been adjusted in your loan account. If the subsidy gets adjusted, then the status you will see is ‘Subsidy Adjusted in Loan Account’.

My PMAY status states that I am not eligible. However, according to me, I am eligible.

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In case you want to know further details on your PMAY status, please call on <18002660199> and select Option 3 for PMAY and speak to our Customer Care Executives.

My PMAY status states that the subsidy has been rejected by National Housing Bank (NHB) what do I do?

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We request you please call on <18002660199> and select Option 3 for PMAY and speak to our Customer Care Executives.

I am a joint applicant in this loan. Can I check the status?

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This facility is available only for the main applicant of the loan.

What does the rejection reason Ineligible - Women Borrower mean?

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As per the PMAY guidelines, a woman’s ownership in the property is mandatory, and if this is not met, the subsidy is rejected with the above reason.

It’s been a long time that the status shows submitted to NHB. Can you share the exact timelines?

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As per this status, the Bank has submitted your application to NHB for processing of subsidy, post compliance of norms applicable for scheme. It would be difficult to share the exact timelines as to when the subsidy will be credited to the customer’s loan account. As per process, post Bank’s submission of claim, NHB evaluates the case and credits the subsidy to the Bank. The Bank in turn credits the claim amount in the customer’s loan account, post receipt of subsidy.