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ODR for Savings Account Reversal

Will I get login OTP on e-mail?

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OTP will be sent to your registered mobile number and e-mail ID linked to the Primary Account simultaneously and will be valid for <10> minutes.

I am getting an error ‘Session expired’. What do I do?

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You would get this page if either the system was idle for more than <10> minutes or if you would have double clicked on any tab or clicked on the back button of the browser. You may re-login and proceed.

I have not received the OTP to login. What do I do?

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You will receive the OTP on your registered mobile number of your Primary Account which is linked to your Internet Banking. A ‘Resend’ option will be activated in <30> seconds post first attempt of OTP generation.

How do I get a confirmation that charges are reversed?

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We will communicate this through an SMS and e-mail. This can also be checked by logging in to Internet Banking.

Do you have ODR option in iMobile?

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This service will be available on iMobile soon.

My account is showing restricted. What do I do now?

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After every wrong attempt, an error message will be displayed with reason. Post <3> wrong attempts, interface will not generate an OTP anymore and the account will be restricted for access for the next <24> hours and an error message will be displayed accordingly.

I have registered my International mobile number in the Resident Account, will I receive the OTP?

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ODR option is not available for resident customers who have an International mobile number.

What are the type of charges that can be reversed through ODR?

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Currently, only MAB charges and SMS charges can be reversed.

The MAB updated for my account is incorrect

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If you find that the MAB mentioned on the ODR is incorrect, we request you to visit the branch or contact Customer Care to check if your account type has been regraded and what is your correct MAB.

I am unable to view my entire list of accounts.

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Only active Resident accounts will be visible once you login. The list will exclude NRI, Proprietorship Trust any such account from the list.

Can I ask for single or multiple reversals?

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Yes, you can ask for single or multiple reversals from the list displayed on the reversal page and the decision will be basis the Bank’s discretion.

The reversal option is for how many months old data

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You will be able to see the charges levied for last <3> months only.

What if I am not happy with the Bank’s decision on reversals?

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Basis the internal check, we will arrive at a decision of reversal and the same will be displayed on the screen. We will wait for your confirmation and post confirmation, reversal will be carried out in your account. If you are not happy with the decision, you may contact any other mode, like branch or Customer Care.

The system is not allowing me to select the charge from the list.

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If charges levied are already reversed, then details will be displayed along with the date of reversal. Since the charge is already reversed, the selection option will not be available.

Is there any condition basis which you offer reversal?

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Post you agree for reversal, a T&C page will be displayed confirming that this is a service gesture reversal and you will maintain specific MAB for the account. ICICI Bank reserves the right to modify/change all or any of the Terms as per its discretion without assigning any reasons or without any prior intimation whatsoever.

Do I have an option to deny the reversal decision?

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For any reversal decision, you have an option to select ‘Not now, will try later’.