Welcome to our support center

The services will be available for customers at the following path:

• Get in touch > Contact us>ODR

• Get in Touch> Ways to Bank > Other Channels > ODR

Please click here to navigate.

OTP will be sent to your registered mobile number and e-mail ID linked to the Primary Account simultaneously and will be valid for <10> minutes.

You would get this page if either the system was idle for more than <10> minutes or if you would have double clicked on any tab or clicked on the back button of the browser. You may re-login and proceed.

You will receive the OTP on your registered mobile number of your Primary Account which is linked to your Internet Banking. A ‘Resend’ option will be activated in <30> seconds post first attempt of OTP generation.

We will communicate this through an SMS and e-mail. This can also be checked by logging in to Internet Banking.

This service will be available on iMobile soon.

After every wrong attempt, an error message will be displayed with reason. Post <3> wrong attempts, interface will not generate an OTP anymore and the account will be restricted for access for the next <24> hours and an error message will be displayed accordingly.

ODR option is not available for resident customers who have an International mobile number.

Currently, only MAB charges and SMS charges can be reversed.

We request you to contact our Customer Care on <18002660199> and select Option 3 for PMAY and speak to our Customer Care Executives for details.

Below is the process to get resolutions through ODR:

1. Visit our Internet Banking

2. Visit the ODR section and select PMAY status option

3. Enter your loan details and you will find your PMAY subsidy status

If you find that the MAB mentioned on the ODR is incorrect, we request you to visit the branch or contact Customer Care to check if your account type has been regraded and what is your correct MAB.

This means that the Bank has received the subsidy for your loan account from NHB. However, the same has not been adjusted in your loan account. If the subsidy gets adjusted, then the status you will see is ‘Subsidy Adjusted in Loan Account’.

Below is the process that needs to be followed for ODR:

1. Visit our Internet Banking page

2. Authenticate yourself through Primary Savings Account number and registered mobile number and generate an OTP

3. Select the respective option based on your query type and continue

4. You will find real-time display of decision or information.

You will need your registered mobile number and <12>-digit Savings Account number for Savings Account charges reversal and Deliverables status or the <16>-digit Loan Account number for PMAY subsidy status tracking.

Currently, this is applicable only for Resident customers for <3> query types listed above and excludes NRI, Proprietorship and Trust accounts. Also, Resident customers with international numbers cannot avail of this service.

You will need your <16>-digit Loan Account number for Pradhan Mantri Awas Yojana (PMAY) subsidy status tracking.

1. Savings Account charges reversal

2. Cheque book or Debit Card status (Deliverables status and re-dispatch)

3. PMAY Subsidy application status.

For any reversal decision, you have an option to select ‘Not now, will try later’.

Post you agree for reversal, a T&C page will be displayed confirming that this is a service gesture reversal and you will maintain specific MAB for the account. ICICI Bank reserves the right to modify/change all or any of the Terms as per its discretion without assigning any reasons or without any prior intimation whatsoever.

If charges levied are already reversed, then details will be displayed along with the date of reversal. Since the charge is already reversed, the selection option will not be available.

Basis the internal check, we will arrive at a decision of reversal and the same will be displayed on the screen. We will wait for your confirmation and post confirmation, reversal will be carried out in your account. If you are not happy with the decision, you may contact any other mode, like branch or Customer Care.

You will be able to see the charges levied for last <3> months only.

Yes, you can ask for single or multiple reversals from the list displayed on the reversal page and the decision will be basis the Bank’s discretion.

Only active Resident accounts will be visible once you login. The list will exclude NRI, Proprietorship Trust any such account from the list.

As per this status, the Bank has submitted your application to NHB for processing of subsidy, post compliance of norms applicable for scheme. It would be difficult to share the exact timelines as to when the subsidy will be credited to the customer’s loan account. As per process, post Bank’s submission of claim, NHB evaluates the case and credits the subsidy to the Bank. The Bank in turn credits the claim amount in the customer’s loan account, post receipt of subsidy.

As per the PMAY guidelines, a woman’s ownership in the property is mandatory, and if this is not met, the subsidy is rejected with the above reason.

This facility is available only for the main applicant of the loan.

We request you please call on <18002660199> and select Option 3 for PMAY and speak to our Customer Care Executives.