Welcome to our support center

You can avail ICICI Bank FASTag by the following channels:

\nSMS:
\nITOLL(Space)PIN Code(Space)Name to 5676766. Example ITOLL 400051 Roshan Kumar
\nThe ICICI Bank FASTag representative will call you within 2 working days
\n\nOnline: For Car, Jeep and Light Motor vehicle (LMV) class you can apply online. Click here to apply online.

\nCustomer Care:
\nYou may call our 24x7 Customer Care 1800 210 0104 from your registered mobile number to avail your FASTag

\nSales Location:
\nYou can visit your nearest Point of Sales (POS) location at the toll plaza or the ICICI Bank sales location. To know more about our Sales Location click here
\n\nKindly carry the original and self-attested photocopy of your KYC document, along with your vehicle at the POS/ Sales office location.

If you have opened an account recently, you will find your Internet Banking User ID/ Password in the Welcome Kit provided to you at the time of Account opening.

In case you have forgotten your User ID or password and have a registered mobile number, you can get your User ID instantly on your registered mobile number and you can immediately set a new password online.
 

I want my User ID

I want my Password

For Login assistance give a missed call on 09223011114 to receive an instant Callback.

If you do not have a registered mobile number, you can visit your nearest ICICI Bank Branch or our Customer care to request User ID or Password.
 

All the retail transactions of Rs. 3,000.00 and above made on credit card can be converted into EMI within 30 days from the purchase date for a tenure of 3, 6, 9 and 12 EMIs ( However, transactions of Cash,jewelery and fuel purchases are excluded for emi conversion).

We can suggest from our experience that the simplest way to close Fixed Deposit: (FD) is through Internet Banking. 

Internet Banking: 

Please login to your Internet Banking > Customer Service > Service Request > Category - Deposits > Closure/Renewal of existing Fixed/Recurring Deposit > FD will be closed instantly and funds will be credited to your account.

iMobile:
Login to iMobile >> Select Accounts & Deposits icon >> Select Deposits >> Select FD account number > More options > Closer FD > FD will be closed instantly and funds will be credited to your account.

If a FD Account is prematurely closed, then the interest on it will be earned for the period it is held with the bank minus the premature closure charges and is 0.5% if original tenure is less than 1 year and 1% for more than 1 year.

Customer Care:

We request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 
To know the Customer Care numbers, we request you to click here

ICICI Bank branch:

Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile

No interest is payable for deposits prematurely withdrawn within the period of 7 days from the date of deposit and no premature closure charges are applicable.

To know the local Customer Care numbers, please click here.

To register a biller, please follow the below mentioned steps:

Login to Internet Banking with your User ID and Password > Payments & Transfer > Manage Billers > Select the Biller you wish to register for and click 'Add to List'. You will see a screen that asks you for certain details, fill in the details and click 'Add to List'. A message is generated saying 'Addition to Personal Payee List Successful'.

Once you give an OK to this message the Biller is added to your list.

You may make your bill payments through Internet Banking 'Bill Pay' option. There are presentment and payment type of billers.

Presentment type: For these billers the bills are presented on www.icicibank.com and you can view them online.

Once you register for a presentment type biller your details are sent to the biller and whenever your bill is generated (which would be the next billing cycle from your registration date), it is presented at www.icicibank.com and you can make the payment.

You cannot make payments to these billers immediately after registering for them; it takes at least 30 days for the registration process to get completed.

You will continue to receive bills in the physical form, from the Biller in the same manner as received by you currently.

Payment type: For these billers you can make the payments immediately after registering for them. The bills for these are not presented online and you have to enter the payment amount while making the payment.

ICICI Bank Branch:
Please visit the nearest ICICI Bank Branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.iciciBank.com/mobile.

To delete a biller on Internet Banking, please follow the below steps:

• Login to your Internet Banking Account
• Go to 'Payments & Transfer'
• Click the link 'Manage Billers'
• Select 'My Registered Billers'
• Select the biller and you can delete the biller by clicking on the 'Remove Biller' option.

For billers who are in presentment mode, you will not be able to delete the biller if your bills are in 'Pending', 'Waiting for acceptance' or 'Rejected' status.

Under the ASBA facility, investors can apply in any public/ rights issues by using their bank account. Investor submits the ASBA form (available at the designated branches of the banks acting as SCSB) after filling the details like name of the applicant, PAN, demat account number, bid quantity, bid price and other relevant details to their bank branch by giving an instruction to block the amount in their account. In turn, the bank will upload the details of the application in the bidding platform. Investors shall ensure that the details that are filled in the ASBA form are correct, otherwise the form is liable to be rejected.

For more details, please click here.

We send you statements in password protected PDF format for security reasons.

You require an 8-character password to view your e-mail account statement.

The first four letters of your password are the first 4 letters of the title of your account, followed by your date and month of birth OR date and month of incorporation in case of Current Account (in DDMM format). The password is case-sensitive (lowercase). Please do not include any special characters, spaces or salutations (if any). In case of joint account, the details of the first account holder need to be entered in the above mentioned format. For example, if your account is in the name of Sujit Sawant and date & month of birth is 05th Jan then your password will be suji0501. If title of account (Current Account) is ABC Enterprises and date of incorporation is 05th Jan then your password will be abce0501.
OR
Please enter 12-digit account number as password whose last 2 digits would be mentioned in the subject line of the e-mail sent to you.

To know the local Customer Care numbers, please click here.

Partial withdrawal facility from your Public Provident Fund (PPF) Account can be availed from 7th financial year onwards, whereas closure of PPF account is allowed only after maturity period of 15 years.

To avail partial withdrawal facility, visit the nearest ICICI Bank branch. The withdrawal amount will be calculated depending on the eligibility as per predefined rule by Ministry of Finance.
To locate the nearest ICICI Bank branch, please click here.

Charges are not applicable for transferring funds through RTGS services using Internet Banking and iMobile app.

RTGS charges for fund transfer through Branch:
Above Rs 2,00,000 to Rs 5,00,000: Rs 20.00 + applicable GST.
Above Rs 5,00,000 to Rs 10,00,000: Rs 45.00 + applicable GST
The applicable rate of Goods and Services Tax (GST) is 18.00%.

You can also view this information on our website www.icicibank.com >  Service Charges & Fees (At the bottom of the page). Please click here to navigate.

To know the local Customer Care numbers, please click here.

You may get the tax challan through any of the below mentioned channels:

Internet Banking:
Please login to Internet Banking > Payments & Transfer > Tax Centre > View Tax > eTax Challans > View and download.

iMobile:
Login to iMobile > Investments, Insurance & Tax payment > Tax Payment > View Tax Challan (past payment)

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.