Welcome to our support center

How can we help you?

Phone Bank FAQ

How can I activate my user ID?

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If you have opened an account recently, you will find your Internet Banking User ID/ Password in the Welcome Kit provided to you at the time of Account opening.

 

In case you have forgotten your User ID or password and have a registered mobile number, you can get your User ID instantly on your registered mobile number and you can immediately set a new password online.
 

I want my User ID

I want my Password


For Login assistance give a missed call on 09223011114 to receive an instant Callback.


If you do not have a registered mobile number, you can visit your nearest ICICI Bank Branch or our Customer care to request User ID or Password.
 

Can I redeem my FD before the original term?

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We can suggest from our experience that the simplest way to close Fixed Deposit: (FD) is through Internet Banking. 

Internet Banking: 

Please login to your Internet Banking > Customer Service > Service Request > Category - Deposits > Closure/Renewal of existing Fixed/Recurring Deposit > FD will be closed instantly and funds will be credited to your account.

iMobile:
Login to iMobile >> Select Accounts & Deposits icon >> Select Deposits >> Select FD account number > More options > Closer FD > FD will be closed instantly and funds will be credited to your account.

If a FD Account is prematurely closed, then the interest on it will be earned for the period it is held with the bank minus the premature closure charges and is 0.5% if original tenure is less than 1 year and 1% for more than 1 year.

Customer Care:

We request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 
To know the Customer Care numbers, we request you to click here


ICICI Bank branch:

Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile

I want to convert a transaction into EMI. What are the EMI tenure options available?

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All the retail transactions of Rs. 3,000.00 and above made on credit card can be converted into EMI within 30 days from the purchase date for a tenure of 3, 6, 9 and 12 EMIs ( However, transactions of Cash,jewelery and fuel purchases are excluded for emi conversion).

What are the charges applicable on Fixed Deposit (FD) for premature closer within 7 days from the date of opening an FD?

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No interest is payable for deposits prematurely withdrawn within the period of 7 days from the date of deposit and no premature closure charges are applicable.

How can I apply for new debit card?

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To apply for a Debit Card:
 
We request you to apply for a new Debit Card through any of the below mentioned channels:
 
Internet Banking:
Please login to www.icicibank.com > Login > Customer Service > Service Requests > Reissue of Lost ATM/Debit Card.
Click here to re-issue your debit card
 
iMobile:
Login to ICICI Bank iMobile app > Click on Smartkeys & Services  > Click on Card Services > Click on Reissue debit card and enter the details and submit.
 
Customer Care:
We request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 
To know the Customer Care numbers, we request you to click here

ICICI Bank branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .
 
Once the request is placed, the card will be delivered within 10 working days at your communication address updated in our records. The existing Debit Card will be blocked once the new card is delivered. The new ATM/Debit Card is charged at Rs. 200.00 plus 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable.

How to open the FD?

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We request you to follow the below channels to open the FD in your account.

Internet Banking:
Please login to Internet Banking > Customer Service > Service Request > Category - Deposits > Open Standard Fixed Deposit.
 
The fixed deposit will be opened instantly you will be able to view the FD details through the online within one working day.
 
iMobile:
Login to ICICI Bank iMobile app > Click on Account & Deposits icon > Click on Deposits > Click on Open FD &  submit.

Where can I get my Unique Transaction Reference (UTR) number for my NEFT transaction?

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Funds transfer from your ICICI Bank Account to Non-ICICI Bank Account will be executed through RBI reference number only and there is no Unique Transaction Reference (UTR) number that will be generated.
 
For status/details of your fund transfer, you may co-ordinate with the beneficiary bank with the help of the RBI Reference number.

How do I register a new biller in Internet Banking?

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To register a biller, please follow the below mentioned steps:

Login to Internet Banking with your User ID and Password > Payments & Transfer > Manage Billers > Select the Biller you wish to register for and click 'Add to List'. You will see a screen that asks you for certain details, fill in the details and click 'Add to List'. A message is generated saying 'Addition to Personal Payee List Successful'.

Once you give an OK to this message the Biller is added to your list.

 

What is the clearing time for a cheque?

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The Turn Around Time (TAT) for cheques deposited by you is mentioned below:

ICICI Bank cheque deposited in:
ICICI Bank branch across the counter will be credited to the account within 1 working day.
ICICI Bank drop box or ATM drop box will be credited to the account within 2 working days.

A local Non-ICICI Bank cheque deposited in:
ICICI Bank branch across the counter will be credited to the account within 3 working days.
ICICI Bank drop box or ATM drop box will be credited to the account within 4 working days.

The clearance of an outstation Non-ICICI Bank cheque:
If an ICICI Bank branch is located where the outstation Non-ICICI Bank cheque is payable, the cheque deposited will be credited to the account, within 7 working days from the date of deposit.
If an ICICI Bank branch is not located where the outstation Non-ICICI Bank cheque is payable, the outstation Non-ICICI Bank cheque will be credited to the account, within 14 working days from the date of deposit.

If the above mentioned TAT is completed and the cheque is not cleared, please provide the following details to enable us to assist you:
The date when the cheque was deposited
The cheque number
The cheque amount
The name of the bank on which the cheque is drawn
The branch of the bank on which the cheque is drawn
The place where the cheque was deposited (At an ATM, across a branch counter or in a branch ATM drop box)
The name of the branch/ ATM
Whether it is deposited by 'self' or third party.

You may also lodge this complaint by calling our Customer Care from your registered mobile number between 07:00 a.m. and 09:00 p.m. To know the local Customer Care numbers, please click here

I have not received OTP on my mobile number. How do I get it?

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If you have not received the OTP on your mobile number, the same can be pulled by sending an SMS IBOTP to 5676766 or 9215676766.

You may also call our Customer Care from your registered mobile number to get the OTP.

To know the local Customer Care numbers, please click here.

How can I foreclose the EMI?

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To foreclose a EMI, you can call our Customer Care from your registered mobile number. 

To know the local Customer Care numbers, please click here.

Alternatively, you may write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered email ID.
 

How do I apply for new cheque book?

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We request you to apply for a cheque book  through any of the below mentioned channels:
 
Internet Banking:
Please login to www.icicibank.com > Login > Customer Service > Service Requests >Bank accounts > More > Cheque Book/ DD Related> Cheque book request.
 
Through SMS:

Please send the below SMS to 5676766 to place the request for cheque book from your registered mobile number.

PRIMARY ACCOUNT: ICBR
NON - PRIMARY ACCOUNT: ICBR<SPACE>LAST 6 DIGITS OF ACCOUNT NUMBER

iMobile:
Login to iMobile >> Select Services icon >> Select Cheque Option >> Select Order Cheque Book
 
Customer Care:
You may call our Customer Care from your registered mobile number between 7:00 a.m. and 9:00 p.m. To know the Customer Care numbers, we request you to click here
 
ICICI Bank Branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .
 
Once the request is placed, the cheque book first delivery will be attempted within 5 working days at your communication address updated in our records. 
 
There will be two cheque books of 10 leaves each which will be issued free of charge every quarter. After that, there is a charge of Rs. 20.00 plus 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable per cheque book.
 
The maximum number of cheque books that can be issued per day through all channels (Customer Care or Internet Banking or IVR) are 3 cheque books of 10 cheque leaves each for Savings Account.
 

How do I close my savings account?

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To close your savings account, kindly visit the nearest ICICI Bank branch, surrender your Debit Card and unused cheque leaves, if any and submit a duly signed letter for closure of the account.

The charges for closure of account are as follows:

  • There will be no charges if the account is closed within 30 days.
  • If your account is more than 30 days and less than one year old, ₹500 + 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable.
  • If your account is more than one year old, charges are not applicable.

You may withdraw the balance amount available in your account or else it will be sent to your communication address as currently present in our records through Pay Order/Demand Draft on the account closure date. You will receive it within 8 working days.

To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.

I have forgotten my account number. How to get the account number?

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Please visit the nearest ICICI Bank branch, along with your original valid ID proof to know your account number. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile

What are the charges for NEFT?

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The charges reflecting in your statement as 'Nchg' is NEFT funds transfer charges.

The charges applicable for NEFT facility are mentioned below:

Up to ₹10,000: ₹2.50 + GST per transaction.
₹10,001 to ₹1,00,000: ₹5.00 + GST per transaction.
Above ₹1,00,000 to ₹2,00,000: ₹15 + GST per transaction.
Above ₹2,00,000 to ₹5,00,000: ₹25.00 + GST per transaction.
(Incl. ₹2,00,000 for RTGS)
Above ₹5,00,000 to ₹10,00,000: ₹25.00 + GST per transaction.

Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable on all the above charges.

You can also view this information on our website, www.icicibank.com > Service Charges & Fee (Available at the bottom of the page).

Alternatively, please click here

How do I delete a Registered Biller in Internet Banking?

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To delete a biller on Internet Banking, please follow the below steps:

• Login to your Internet Banking Account
• Go to 'Payments & Transfer'
• Click the link 'Manage Billers'
• Select 'My Registered Billers'
• Select the biller and you can delete the biller by clicking on the 'Remove Biller' option.

For billers who are in presentment mode, you will not be able to delete the biller if your bills are in 'Pending', 'Waiting for acceptance' or 'Rejected' status.

How can I cancel ECS?

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We request you to follow the below mentioned process for ECS cencellation : 
 
We would request you to visit nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile or where you had placed the request for activating Standing Instruction/ECS and place a request for its cancellation.
 
You may also have to co-ordinate with the biller and submit ECS cancellation request.
 
Note: Request for cancellation to be accepted 3 days prior to the debit date. If the same is less than 3 days, then customer to be informed that, the cancellation would be executed on best effort basis for the current cycle.

What is my Customer ID?

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Customer Identification Number (Customer ID) will reflect in the savings account statement. 
 
Login to your Internet Banking Account > My Accounts > E-Statements> Select the Account number and statement period to download it in PDF format.
 
You may view the Customer ID in the cheque book.

How do I link my ICICI Bank Credit Card online?

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To link your ICICI Bank Credit Card through Internet Banking:

Internet Banking:
Please login to your Internet Banking Account > Customer Service > Service Requests > Category - Credit Card > Link my Credit Card Account to my User ID > The linking of Credit Card request will be processed in 1 working day.
 
We request you to delete all the registered billers and beneficiaries from the account that needs to be linked to the new User ID. Please note that for linking of accounts, accounts holder's name, date of birth and communication address should be same in both accounts.
 
iMobile: 
Login to iMobile > Smart keys and services > account services > Link accounts
 
Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 
To know the local Customer Care numbers, please click here.

ICICI Bank Branch:
Please visit the nearest ICICI Bank Branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.iciciBank.com/mobile.

 

How to close my existing RD in my savings account?

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Procedure to close  a Recurring Deposit:
 
We can suggest from our experience that the simplest way to close Recurring Deposit (RD) is through Internet Banking. 
 
Internet Banking: 
Please login to your Internet Banking > Customer Service > Service Request > Category - Deposits > Closure/Renewal of existing Fixed/Recurring Deposit > The request will be closed immediately .  
 
iMobile:
Login to iMobile >> Select Accounts & Deposits icon >> Select Deposits >> Select RD account number > More options > Closer RD > The request will be closed immediately .
 
If a RD Account is prematurely closed, then the interest on it will be earned for the period it is held with the bank minus the premature closure charges and is 0.5% if original tenure is less than 1 year and 1% for more than 1 year.
 
Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m.  from your registered mobile number.To know the Customer Care numbers, we request you to click here
 
ICICI Bank Branch:
Visit the nearest ICICI Bank Branch along with original photo ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile
 

Detailed procedure of applying in IPO through ASBA.

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Under the ASBA facility, investors can apply in any public/ rights issues by using their bank account. Investor submits the ASBA form (available at the designated branches of the banks acting as SCSB) after filling the details like name of the applicant, PAN, demat account number, bid quantity, bid price and other relevant details to their bank branch by giving an instruction to block the amount in their account. In turn, the bank will upload the details of the application in the bidding platform. Investors shall ensure that the details that are filled in the ASBA form are correct, otherwise the form is liable to be rejected.

For more details, please click here.

How can I get my interest certificate?

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You may get your Interest Certificate through any of the below mentioned channels

Internet Banking :

Login to Internet Banking with your User ID and Password > Payments & Transfer> Tax Centre  > Interest Certificate

ICICI Bank branch :

Visit the nearest ICICI Bank branch, along with the original ID proof to collect the Interest Certificate of your account. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile

 

How can I enable the One Time Password (OTP) facility for my account?

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We request you to call our customer care to enable One Time Password(OTP).
 
You may call our Customer Care from your registered mobile number. To know the Customer Care numbers, we request you to Click Here
 

ICICI Bank Form Center

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Click here to download forms to avail services from ICICI Bank.

or

Please visit our website www.icicibank.com > Go to 'Others' option which is located at bottom of the page > Click on 'Form center'.

I want to change the e-mail ID updated in my account

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To change/update your e-mail id for your Bank Account, please follow the below steps.
 
Internet Banking:
Please login to www.icicibank.com with your User ID and Password > My Accounts > Bank Accounts > Account Statement by e-mail > Enter the required details and submit the request. The e-mail ID will be updated immediately.
 
Click here to update your email id
 
iMobile:
Login to ICICI Bank iMobile app > Click on Smartkeys & Services  > Click on Insta banking Services > Update E-mail id> Enter the new E-mail id and Submit.
 
Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here
 
ICICI Bank branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.
 

What are the charges for ECS return?

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You may view the charges at www.icicibank.com > Service Charges & Fees > Personal Banking > Savings Accounts > Common Charges Across Savings Accounts.
Alternatively please click here 

How do I get the TDS certificate?

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You can get the TDS certificate through any of the below mentioned channels: 
 
Internet Banking:
Non Logged in section: Please login to www.icicibank.com > Personal > Apply online > Statements > TDS certificate > View / Download TDS Certificate > Enter the Mandatory fields > Next > to View / Download TDS Certificate.
  • TDS Certificate shall be available only for Fixed Deposits linked to the provided Savings Bank Account.
 
Logged in section: Please login to www.icicibank.com with your User ID and Password >Payments & Transfer > Tax Centre  Tax Centre> TDS Certificate > View and download.
 
iMobile:
Login to iMobile>Smart keys and services>Account Services>TDS certificate
 
Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.

ICICI Bank Branch:
Visit the nearest ICICI Bank branch along with original photo ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .

How to close my existing Fixed Deposit (FD) account.

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You may close a Fixed Deposit (FD) through any of the below mentioned channels:

Internet Banking:

Please login to your Internet Banking > Customer Service > Service Requests > Deposits > Closure/Renewal of Existing Fixed/Recurring Deposit > Enter the required details and submit the request.  
FD will be closed instantly and funds will be credited to your account.

iMobile:
Login to iMobile > Accounts & Deposits > Deposits > Select FD account number > More Options > Renew/Close FD > Enter the required details and submit the request.
FD will be closed instantly and funds will be credited to your account.

ICICI Bank Branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.

If an FD Account is prematurely closed, then the interest on it will be earned for the period it is held with the bank minus the premature closure charges of 0.5% if the original tenure is less than 1 year, and 1% if it is more than 1 year.

 

How do I stop the cheque?

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We request you to follow the below steps to stop the cheque.
 
Internet banking:
Please login to your Internet Banking Account > Customer Service > Service Requests > Category - Bank Accounts > Stop Cheque / Stop Multiple Cheques > Enter the required details and submit the request.
 
Click here to stop cheque
 
The payment of cheque(s) will be stopped immediately, if they have not been encashed.
 
iMobile:
Login to iMobile >> Select Services icon >> Select Cheque Option >> Select Stop Cheque .
 
SMS:
To stop a cheque, you need to SMS: ISCR(space)Cheque No(space)Last 6 digits of Account Number to 9215676766 from your registered mobile number
 
Customer Care:
You may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, we request you to click here
 
IVR:
Call our Customer Care > Select the language option > Select option '1' for the banking menu > Enter your 16-digit ATM/Debit card number and Debit Card PIN > Select option '1' for cheque book-related queries > Select option '3' for 'Stop cheque' request > Enter the 6-digit cheque number and the cheque will be stopped for payment immediately.
 
ICICI Bank branch:
Visit the nearest ICICI Bank branch along with original photo ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile
 

After I login to internet banking, the account gets logged out automatically and the message appears that this site cannot be reached.

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We request you to follow the below mentioned steps and try again:

For Internet Explorer: 
Go to 'Tools' then Internet Options > General > Delete Cookies > Ok > Delete Files > Delete all offline content > Ok > Clear History >Yes > Setting > Automatically > OK.

For Google Chrome: 
Open new browser window > Control + H > Clear browsing data.

Also, clear all ‘Temporary Files’ from your computer and open our website in a new browser.

If the problem still persists, you may send us the screen shot of the error message in JPEG or PDF format at customer.care@icicibank.com from your registered e-mail ID. Please note that the maximum size of the attachment should not exceed 200 KB.