Phone Bank FAQ
How can I activate my user ID?
If you have opened an account recently, you will find your Internet Banking User ID/ Password in the Welcome Kit provided to you at the time of Account opening.
In case you have forgotten your User ID or password and have a registered mobile number, you can get your User ID instantly on your registered mobile number and you can immediately set a new password online.
For Login assistance give a missed call on 09223011114 to receive an instant Callback.
If you do not have a registered mobile number, you can visit your nearest ICICI Bank Branch or our Customer care to request User ID or Password.
Can I redeem my FD before the original term?
We can suggest from our experience that the simplest way to close Fixed Deposit: (FD) is through Internet Banking.
Internet Banking:
Please login to your Internet Banking > Customer Service > Service Request > Category - Deposits > Closure/Renewal of existing Fixed/Recurring Deposit > FD will be closed instantly and funds will be credited to your account.
iMobile:
Login to iMobile >> Select Accounts & Deposits icon >> Select Deposits >> Select FD account number > More options > Closer FD > FD will be closed instantly and funds will be credited to your account.
If a FD Account is prematurely closed, then the interest on it will be earned for the period it is held with the bank minus the premature closure charges and is 0.5% if original tenure is less than 1 year and 1% for more than 1 year.
Customer Care:
We request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.
To know the Customer Care numbers, we request you to click here
ICICI Bank branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile
I want to convert a transaction into EMI. What are the EMI tenure options available?
All the retail transactions of Rs. 3,000.00 and above made on credit card can be converted into EMI within 30 days from the purchase date for a tenure of 3, 6, 9 and 12 EMIs ( However, transactions of Cash,jewelery and fuel purchases are excluded for emi conversion).
What are the charges applicable on Fixed Deposit (FD) for premature closer within 7 days from the date of opening an FD?
No interest is payable for deposits prematurely withdrawn within the period of 7 days from the date of deposit and no premature closure charges are applicable.
How can I apply for new debit card?
To know the Customer Care numbers, we request you to click here
ICICI Bank branch:
How to open the FD?
Internet Banking:
Where can I get my Unique Transaction Reference (UTR) number for my NEFT transaction?
How do I register a new biller in Internet Banking?
To register a biller, please follow the below mentioned steps:
Login to Internet Banking with your User ID and Password > Payments & Transfer > Manage Billers > Select the Biller you wish to register for and click 'Add to List'. You will see a screen that asks you for certain details, fill in the details and click 'Add to List'. A message is generated saying 'Addition to Personal Payee List Successful'.
Once you give an OK to this message the Biller is added to your list.
What is the clearing time for a cheque?
The Turn Around Time (TAT) for cheques deposited by you is mentioned below:
ICICI Bank cheque deposited in:
ICICI Bank branch across the counter will be credited to the account within 1 working day.
ICICI Bank drop box or ATM drop box will be credited to the account within 2 working days.
A local Non-ICICI Bank cheque deposited in:
ICICI Bank branch across the counter will be credited to the account within 3 working days.
ICICI Bank drop box or ATM drop box will be credited to the account within 4 working days.
The clearance of an outstation Non-ICICI Bank cheque:
If an ICICI Bank branch is located where the outstation Non-ICICI Bank cheque is payable, the cheque deposited will be credited to the account, within 7 working days from the date of deposit.
If an ICICI Bank branch is not located where the outstation Non-ICICI Bank cheque is payable, the outstation Non-ICICI Bank cheque will be credited to the account, within 14 working days from the date of deposit.
If the above mentioned TAT is completed and the cheque is not cleared, please provide the following details to enable us to assist you:
The date when the cheque was deposited
The cheque number
The cheque amount
The name of the bank on which the cheque is drawn
The branch of the bank on which the cheque is drawn
The place where the cheque was deposited (At an ATM, across a branch counter or in a branch ATM drop box)
The name of the branch/ ATM
Whether it is deposited by 'self' or third party.
You may also lodge this complaint by calling our Customer Care from your registered mobile number between 07:00 a.m. and 09:00 p.m. To know the local Customer Care numbers, please click here
I have not received OTP on my mobile number. How do I get it?
If you have not received the OTP on your mobile number, the same can be pulled by sending an SMS IBOTP to 5676766 or 9215676766.
You may also call our Customer Care from your registered mobile number to get the OTP.
To know the local Customer Care numbers, please click here.
How can I foreclose the EMI?
To know the local Customer Care numbers, please click here.
How do I apply for new cheque book?
Please login to www.icicibank.com > Login > Customer Service > Service Requests >Bank accounts > More > Cheque Book/ DD Related> Cheque book request.
Please send the below SMS to 5676766 to place the request for cheque book from your registered mobile number.
PRIMARY ACCOUNT: ICBR
NON - PRIMARY ACCOUNT: ICBR<SPACE>LAST 6 DIGITS OF ACCOUNT NUMBER
You may call our Customer Care from your registered mobile number between 7:00 a.m. and 9:00 p.m. To know the Customer Care numbers, we request you to click here
How do I close my savings account?
To close your savings account, kindly visit the nearest ICICI Bank branch, surrender your Debit Card and unused cheque leaves, if any and submit a duly signed letter for closure of the account.
The charges for closure of account are as follows:
- There will be no charges if the account is closed within 30 days.
- If your account is more than 30 days and less than one year old, ₹500 + 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable.
- If your account is more than one year old, charges are not applicable.
You may withdraw the balance amount available in your account or else it will be sent to your communication address as currently present in our records through Pay Order/Demand Draft on the account closure date. You will receive it within 8 working days.
I have forgotten my account number. How to get the account number?
Please visit the nearest ICICI Bank branch, along with your original valid ID proof to know your account number. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile
What are the charges for NEFT?
The charges reflecting in your statement as 'Nchg' is NEFT funds transfer charges.
The charges applicable for NEFT facility are mentioned below:
Up to ₹10,000: ₹2.50 + GST per transaction.
₹10,001 to ₹1,00,000: ₹5.00 + GST per transaction.
Above ₹1,00,000 to ₹2,00,000: ₹15 + GST per transaction.
Above ₹2,00,000 to ₹5,00,000: ₹25.00 + GST per transaction.
(Incl. ₹2,00,000 for RTGS)
Above ₹5,00,000 to ₹10,00,000: ₹25.00 + GST per transaction.
Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable on all the above charges.
You can also view this information on our website, www.icicibank.com > Service Charges & Fee (Available at the bottom of the page).
Alternatively, please click here
How do I delete a Registered Biller in Internet Banking?
To delete a biller on Internet Banking, please follow the below steps:
• Login to your Internet Banking Account
• Go to 'Payments & Transfer'
• Click the link 'Manage Billers'
• Select 'My Registered Billers'
• Select the biller and you can delete the biller by clicking on the 'Remove Biller' option.
For billers who are in presentment mode, you will not be able to delete the biller if your bills are in 'Pending', 'Waiting for acceptance' or 'Rejected' status.
How can I cancel ECS?
What is my Customer ID?
How do I link my ICICI Bank Credit Card online?
Internet Banking:
To know the local Customer Care numbers, please click here.
ICICI Bank Branch:
Please visit the nearest ICICI Bank Branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.iciciBank.com/mobile.
How to close my existing RD in my savings account?
Visit the nearest ICICI Bank Branch along with original photo ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile
Detailed procedure of applying in IPO through ASBA.
Under the ASBA facility, investors can apply in any public/ rights issues by using their bank account. Investor submits the ASBA form (available at the designated branches of the banks acting as SCSB) after filling the details like name of the applicant, PAN, demat account number, bid quantity, bid price and other relevant details to their bank branch by giving an instruction to block the amount in their account. In turn, the bank will upload the details of the application in the bidding platform. Investors shall ensure that the details that are filled in the ASBA form are correct, otherwise the form is liable to be rejected.
For more details, please click here.
How can I get my interest certificate?
Internet Banking :
Login to Internet Banking with your User ID and Password > Payments & Transfer> Tax Centre > Interest Certificate
ICICI Bank branch :
Visit the nearest ICICI Bank branch, along with the original ID proof to collect the Interest Certificate of your account. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile
How can I enable the One Time Password (OTP) facility for my account?
ICICI Bank Form Center
Click here to download forms to avail services from ICICI Bank.
or
I want to change the e-mail ID updated in my account
What are the charges for ECS return?
You may view the charges at www.icicibank.com > Service Charges & Fees > Personal Banking > Savings Accounts > Common Charges Across Savings Accounts.
Alternatively please click here
How do I get the TDS certificate?
- TDS Certificate shall be available only for Fixed Deposits linked to the provided Savings Bank Account.
Login to iMobile>Smart keys and services>Account Services>TDS certificate
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.
ICICI Bank Branch:
Visit the nearest ICICI Bank branch along with original photo ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .
How to close my existing Fixed Deposit (FD) account.
You may close a Fixed Deposit (FD) through any of the below mentioned channels:
Internet Banking:
Please login to your Internet Banking > Customer Service > Service Requests > Deposits > Closure/Renewal of Existing Fixed/Recurring Deposit > Enter the required details and submit the request.
FD will be closed instantly and funds will be credited to your account.
iMobile:
Login to iMobile > Accounts & Deposits > Deposits > Select FD account number > More Options > Renew/Close FD > Enter the required details and submit the request.
FD will be closed instantly and funds will be credited to your account.
ICICI Bank Branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.
If an FD Account is prematurely closed, then the interest on it will be earned for the period it is held with the bank minus the premature closure charges of 0.5% if the original tenure is less than 1 year, and 1% if it is more than 1 year.
How do I stop the cheque?
Please login to your Internet Banking Account > Customer Service > Service Requests > Category - Bank Accounts > Stop Cheque / Stop Multiple Cheques > Enter the required details and submit the request.
Login to iMobile >> Select Services icon >> Select Cheque Option >> Select Stop Cheque .
To stop a cheque, you need to SMS: ISCR(space)Cheque No(space)Last 6 digits of Account Number to 9215676766 from your registered mobile number
Call our Customer Care > Select the language option > Select option '1' for the banking menu > Enter your 16-digit ATM/Debit card number and Debit Card PIN > Select option '1' for cheque book-related queries > Select option '3' for 'Stop cheque' request > Enter the 6-digit cheque number and the cheque will be stopped for payment immediately.
After I login to internet banking, the account gets logged out automatically and the message appears that this site cannot be reached.
We request you to follow the below mentioned steps and try again:
For Internet Explorer:
Go to 'Tools' then Internet Options > General > Delete Cookies > Ok > Delete Files > Delete all offline content > Ok > Clear History >Yes > Setting > Automatically > OK.
For Google Chrome:
Open new browser window > Control + H > Clear browsing data.
Also, clear all ‘Temporary Files’ from your computer and open our website in a new browser.
If the problem still persists, you may send us the screen shot of the error message in JPEG or PDF format at customer.care@icicibank.com from your registered e-mail ID. Please note that the maximum size of the attachment should not exceed 200 KB.