Welcome to our support center

How can we help you?

Phone Bank FAQ

How can I foreclose the EMI?

Link
To foreclose a EMI, you can call our Customer Care from your registered mobile number. 

To know the local Customer Care numbers, please click here.

Alternatively, you may write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered email ID.
 

How can I activate my user ID?

Link

If you have opened an account recently, you will find your Internet Banking User ID/ Password in the Welcome Kit provided to you at the time of Account opening.

 

In case you have forgotten your User ID or password and have a registered mobile number, you can get your User ID instantly on your registered mobile number and you can immediately set a new password online.
 

I want my User ID

I want my Password


For Login assistance give a missed call on 09223011114 to receive an instant Callback.


If you do not have a registered mobile number, you can visit your nearest ICICI Bank Branch or our Customer care to request User ID or Password.
 

Can I redeem my FD before the original term?

Link

We can suggest from our experience that the simplest way to close Fixed Deposit: (FD) is through Internet Banking. 

Internet Banking: 

Please login to your Internet Banking > Customer Service > Service Request > Category - Deposits > Closure/Renewal of existing Fixed/Recurring Deposit > FD will be closed instantly and funds will be credited to your account.

iMobile:
Login to iMobile >> Select Accounts & Deposits icon >> Select Deposits >> Select FD account number > More options > Closer FD > FD will be closed instantly and funds will be credited to your account.

If a FD Account is prematurely closed, then the interest on it will be earned for the period it is held with the bank minus the premature closure charges and is 0.5% if original tenure is less than 1 year and 1% for more than 1 year.

Customer Care:

We request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 
To know the Customer Care numbers, we request you to click here


ICICI Bank branch:

Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile

I want to convert a transaction into EMI. What are the EMI tenure options available?

Link

All the retail transactions of Rs. 3,000.00 and above made on credit card can be converted into EMI within 30 days from the purchase date for a tenure of 3, 6, 9 and 12 EMIs ( However, transactions of Cash,jewelery and fuel purchases are excluded for emi conversion).

What are the charges applicable on Fixed Deposit (FD) for premature closer within 7 days from the date of opening an FD?

Link

No interest is payable for deposits prematurely withdrawn within the period of 7 days from the date of deposit and no premature closure charges are applicable.

How to open the FD?

Link

We request you to follow the below channels to open the FD in your account.

Internet Banking:
Please login to Internet Banking > Customer Service > Service Request > Category - Deposits > Open Standard Fixed Deposit.
 
The fixed deposit will be opened instantly you will be able to view the FD details through the online within one working day.
 
iMobile:
Login to ICICI Bank iMobile app > Click on Account & Deposits icon > Click on Deposits > Click on Open FD &  submit.

How do I register a new biller in Internet Banking?

Link

To register a biller, please follow the below mentioned steps:

Login to Internet Banking with your User ID and Password > Payments & Transfer > Manage Billers > Select the Biller you wish to register for and click 'Add to List'. You will see a screen that asks you for certain details, fill in the details and click 'Add to List'. A message is generated saying 'Addition to Personal Payee List Successful'.

Once you give an OK to this message the Biller is added to your list.

You may make your bill payments through Internet Banking 'Bill Pay' option. There are presentment and payment type of billers.

Presentment type: For these billers the bills are presented on www.icicibank.com and you can view them online.

Once you register for a presentment type biller your details are sent to the biller and whenever your bill is generated (which would be the next billing cycle from your registration date), it is presented at www.icicibank.com and you can make the payment.

You cannot make payments to these billers immediately after registering for them; it takes at least 30 days for the registration process to get completed.

You will continue to receive bills in the physical form, from the Biller in the same manner as received by you currently.

Payment type: For these billers you can make the payments immediately after registering for them. The bills for these are not presented online and you have to enter the payment amount while making the payment.

 

How can I cancel ECS?

Link
We request you to follow the below mentioned process for ECS cencellation : 
 
We would request you to visit nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile or where you had placed the request for activating Standing Instruction/ECS and place a request for its cancellation.
 
You may also have to co-ordinate with the biller and submit ECS cancellation request.
 
Note: Request for cancellation to be accepted 3 days prior to the debit date. If the same is less than 3 days, then customer to be informed that, the cancellation would be executed on best effort basis for the current cycle.

What is the clearing time for a cheque?

Link

The Turn Around Time (TAT) for cheques deposited by you is mentioned below:

ICICI Bank cheque deposited in:
ICICI Bank branch across the counter will be credited to the account within 1 working day.
ICICI Bank drop box or ATM drop box will be credited to the account within 2 working days.

A local Non-ICICI Bank cheque deposited in:
ICICI Bank branch across the counter will be credited to the account within 3 working days.
ICICI Bank drop box or ATM drop box will be credited to the account within 4 working days.

The clearance of an outstation Non-ICICI Bank cheque:
If an ICICI Bank branch is located where the outstation Non-ICICI Bank cheque is payable, the cheque deposited will be credited to the account, within 7 working days from the date of deposit.
If an ICICI Bank branch is not located where the outstation Non-ICICI Bank cheque is payable, the outstation Non-ICICI Bank cheque will be credited to the account, within 14 working days from the date of deposit.

If the above mentioned TAT is completed and the cheque is not cleared, please provide the following details to enable us to assist you:
The date when the cheque was deposited
The cheque number
The cheque amount
The name of the bank on which the cheque is drawn
The branch of the bank on which the cheque is drawn
The place where the cheque was deposited (At an ATM, across a branch counter or in a branch ATM drop box)
The name of the branch/ ATM
Whether it is deposited by 'self' or third party.

You may also lodge this complaint by calling our Customer Care from your registered mobile number between 07:00 a.m. and 09:00 p.m. To know the local Customer Care numbers, please click here

How can I apply for new debit card?

Link
To apply for a Debit Card:
 
We request you to apply for a new Debit Card through any of the below mentioned channels:
 
Internet Banking:
Please login to www.icicibank.com > Login > Customer Service > Service Requests > Reissue of Lost ATM/Debit Card.
Click here to re-issue your debit card
 
iMobile:
Login to ICICI Bank iMobile app > Click on Smartkeys & Services  > Click on Card Services > Click on Reissue debit card and enter the details and submit.
 
Customer Care:
We request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 
To know the Customer Care numbers, we request you to click here

ICICI Bank branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .
 
Once the request is placed, the card will be delivered within 10 working days at your communication address updated in our records. The existing Debit Card will be blocked once the new card is delivered. The new ATM/Debit Card is charged at Rs. 200.00 plus 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable.

How do I delete a Registered Biller in Internet Banking?

Link

To delete a biller on Internet Banking, please follow the below steps:

• Login to your Internet Banking Account
• Go to 'Payments & Transfer'
• Click the link 'Manage Billers'
• Select 'My Registered Billers'
• Select the biller and you can delete the biller by clicking on the 'Remove Biller' option.

For billers who are in presentment mode, you will not be able to delete the biller if your bills are in 'Pending', 'Waiting for acceptance' or 'Rejected' status.

What are the charges applicable on Recurring Deposit (RD) for premature closer within 7 days from the date of opening an RD?

Link

No interest is payable for deposits prematurely withdrawn within the period of 7 days from the date of deposit and no premature closure charges are applicable.

I have forgotten my account number. How to get the account number?

Link

Please visit the nearest ICICI Bank branch, along with your original valid ID proof to know your account number. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile

Where can I get my Unique Transaction Reference (UTR) number for my NEFT transaction?

Link
Funds transfer from your ICICI Bank Account to Non-ICICI Bank Account will be executed through RBI reference number only and there is no Unique Transaction Reference (UTR) number that will be generated.
 
For status/details of your fund transfer, you may co-ordinate with the beneficiary bank with the help of the RBI Reference number.

What are the charges for NEFT?

Link

The charges reflecting in your statement as 'Nchg' is NEFT funds transfer charges.

The charges applicable for NEFT facility are mentioned below:

Up to ₹10,000: ₹2.50 + GST per transaction.
₹10,001 to ₹1,00,000: ₹5.00 + GST per transaction.
Above ₹1,00,000 to ₹2,00,000: ₹15 + GST per transaction.
Above ₹2,00,000 to ₹5,00,000: ₹25.00 + GST per transaction.
(Incl. ₹2,00,000 for RTGS)
Above ₹5,00,000 to ₹10,00,000: ₹25.00 + GST per transaction.

Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable on all the above charges.

You can also view this information on our website, www.icicibank.com > Service Charges & Fee (Available at the bottom of the page).

Alternatively, please click here

I want to change the e-mail ID updated in my account

Link
To change/update your e-mail id for your Bank Account, please follow the below steps.
 
Internet Banking:
Please login to www.icicibank.com with your User ID and Password > My Accounts > Bank Accounts > Account Statement by e-mail > Enter the required details and submit the request. The e-mail ID will be updated immediately.
 
Click here to update your email id
 
iMobile:
Login to ICICI Bank iMobile app > Click on Smartkeys & Services  > Click on Insta banking Services > Update E-mail id> Enter the new E-mail id and Submit.
 
Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here
 
ICICI Bank branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.
 

How do I link my ICICI Bank Credit Card online?

Link
To link your ICICI Bank Credit Card through Internet Banking:

Internet Banking:
Please login to your Internet Banking Account > Customer Service > Service Requests > Category - Credit Card > Link my Credit Card Account to my User ID > The linking of Credit Card request will be processed in 1 working day.
 
We request you to delete all the registered billers and beneficiaries from the account that needs to be linked to the new User ID. Please note that for linking of accounts, accounts holder's name, date of birth and communication address should be same in both accounts.
 
iMobile: 
Login to iMobile > Smart keys and services > account services > Link accounts
 
Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 
To know the local Customer Care numbers, please click here.

ICICI Bank Branch:
Please visit the nearest ICICI Bank Branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.iciciBank.com/mobile.

 

How do I stop the cheque?

Link
We request you to follow the below steps to stop the cheque.
 
Internet banking:
Please login to your Internet Banking Account > Customer Service > Service Requests > Category - Bank Accounts > Stop Cheque / Stop Multiple Cheques > Enter the required details and submit the request.
 
Click here to stop cheque
 
The payment of cheque(s) will be stopped immediately, if they have not been encashed.
 
iMobile:
Login to iMobile >> Select Services icon >> Select Cheque Option >> Select Stop Cheque .
 
SMS:
To stop a cheque, you need to SMS: ISCR(space)Cheque No(space)Last 6 digits of Account Number to 9215676766 from your registered mobile number
 
Customer Care:
You may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, we request you to click here
 
IVR:
Call our Customer Care > Select the language option > Select option '1' for the banking menu > Enter your 16-digit ATM/Debit card number and Debit Card PIN > Select option '1' for cheque book-related queries > Select option '3' for 'Stop cheque' request > Enter the 6-digit cheque number and the cheque will be stopped for payment immediately.
 
ICICI Bank branch:
Visit the nearest ICICI Bank branch along with original photo ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile
 

How can I avail a loan on my Credit Card?

Link
If you have received a SMS to avail the personal loan on Credit card, you may reply to the SMS and we will get in touch with you. 
 
Alternatively, if you want to know your eligibility you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 

To know the local Customer Care numbers, please click here.

I have made the bill payment to the biller, but the amount has not been credited to beneficiary.

Link
If the payment is unsuccessful, the amount would be reversed to your Savings Account within 7 days from the date of transaction . Hence, we request you to wait for 7 days from the date of transaction.
 
If the payment is not reversed within 7 days, we request you to send us a confirmation mail to customer.care@icicibank.com from the merchant with the below mentioned details for further assistance.
  • Transaction Amount
  • Transaction Date
  • Payment ID
  • Consumer Code
  • Bill Reference Information
We will take up the matter with the biller.

My Debit Card is blocked for 3D Secure and I want to activate the same.

Link
To activate your Debit Card for 3D Secure transactions, you may call our Customer Care from your registered mobile number. 
 
To know the local Customer Care numbers, please click here.

How do I close my savings account?

Link

To close your savings account, kindly visit the nearest ICICI Bank branch, surrender your Debit Card and unused cheque leaves, if any and submit a duly signed letter for closure of the account.

The charges for closure of account are as follows:

  • There will be no charges if the account is closed within 30 days.
  • If your account is more than 30 days and less than one year old, ₹500 + 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable.
  • If your account is more than one year old, charges are not applicable.

You may withdraw the balance amount available in your account or else it will be sent to your communication address as currently present in our records through Pay Order/Demand Draft on the account closure date. You will receive it within 8 working days.

To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.

How can I enable the One Time Password (OTP) facility for my account?

Link
We request you to call our customer care to enable One Time Password(OTP).
 
You may call our Customer Care from your registered mobile number. To know the Customer Care numbers, we request you to Click Here
 

What are the interest rates offered on Fixed Deposits (FD) /Recurring Deposits (RD)?

Link

You can know the rate of interest through the following channels:

Internet Banking:
Please login to www.icicibank.com > Rates & Charges > Interest Rates > Fixed Deposits (with premature withdrawal facility) / Recurring / iWish Deposits.

Click here to know more.

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

ICICI Bank Branch:
Please visit the nearest ICICI Bank Branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.iciciBank.com/mobile.

I need to pay my ICICI Bank Credit Card bill. What is the IFS code of ICICI Bank Credit Card?

Link

You can now make payment of your ICICI Bank Credit Card bill from any bank that has enabled the NEFT capability on its internet banking facility. This feature is an additional convenience for ICICI Bank Credit Card holders who do not have an ICICI Bank Savings Account.

Login to your bank account online and please make sure that you enter the following information correctly while transferring funds to make your credit card bill payment using the NEFT facility:

Name of Destination Bank - ICICI Bank
Name of Destination Branch - Mumbai (RPC)
Type of Destination Account - Credit Card
Number of Destination Account - Your 16-digit credit card number
Transaction Code - 52
IFS Code – ICIC0000103

Note: The online payments made will be credited in the credit card account as: NEFT - 1 working day, Click To Pay - 2 working days, Visa Money Transfer - 2 working days and IVR Payments - 1 working day.

ICICI Bank Form Center

Link

Click here to download forms to avail services from ICICI Bank.

or

Please visit our website www.icicibank.com > Go to 'Others' option which is located at bottom of the page > Click on 'Form center'.

What is my Customer ID?

Link
Customer Identification Number (Customer ID) will reflect in the savings account statement. 
 
Login to your Internet Banking Account > My Accounts > E-Statements> Select the Account number and statement period to download it in PDF format.
 
You may view the Customer ID in the cheque book.

How can I get my interest certificate?

Link
You may get your Interest Certificate through any of the below mentioned channels

Internet Banking :

Login to Internet Banking with your User ID and Password > Payments & Transfer> Tax Centre  > Interest Certificate

ICICI Bank branch :

Visit the nearest ICICI Bank branch, along with the original ID proof to collect the Interest Certificate of your account. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile

 

How to close my existing RD in my savings account?

Link
Procedure to close  a Recurring Deposit:
 
We can suggest from our experience that the simplest way to close Recurring Deposit (RD) is through Internet Banking. 
 
Internet Banking: 
Please login to your Internet Banking > Customer Service > Service Request > Category - Deposits > Closure/Renewal of existing Fixed/Recurring Deposit > The request will be closed immediately .  
 
iMobile:
Login to iMobile >> Select Accounts & Deposits icon >> Select Deposits >> Select RD account number > More options > Closer RD > The request will be closed immediately .
 
If a RD Account is prematurely closed, then the interest on it will be earned for the period it is held with the bank minus the premature closure charges and is 0.5% if original tenure is less than 1 year and 1% for more than 1 year.
 
Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m.  from your registered mobile number.To know the Customer Care numbers, we request you to click here
 
ICICI Bank Branch:
Visit the nearest ICICI Bank Branch along with original photo ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile
 

How do I apply for new cheque book?

Link
We request you to apply for a cheque book  through any of the below mentioned channels:
 
Internet Banking:
Please login to www.icicibank.com > Login > Customer Service > Service Requests >Bank accounts > More > Cheque Book/ DD Related> Cheque book request.
 
Through SMS:

Please send the below SMS to 5676766 to place the request for cheque book from your registered mobile number.

PRIMARY ACCOUNT: ICBR
NON - PRIMARY ACCOUNT: ICBR<SPACE>LAST 6 DIGITS OF ACCOUNT NUMBER

iMobile:
Login to iMobile >> Select Services icon >> Select Cheque Option >> Select Order Cheque Book
 
Customer Care:
You may call our Customer Care from your registered mobile number between 7:00 a.m. and 9:00 p.m. To know the Customer Care numbers, we request you to click here
 
ICICI Bank Branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .
 
Once the request is placed, the cheque book first delivery will be attempted within 5 working days at your communication address updated in our records. 
 
There will be two cheque books of 10 leaves each which will be issued free of charge every quarter. After that, there is a charge of Rs. 20.00 plus 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable per cheque book.
 
The maximum number of cheque books that can be issued per day through all channels (Customer Care or Internet Banking or IVR) are 3 cheque books of 10 cheque leaves each for Savings Account.