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Phone Bank FAQ

I want to convert a transaction into EMI. What are the EMI tenure options available?

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All the retail transactions of Rs. 3,000.00 and above made on credit card can be converted into EMI within 30 days from the purchase date for a tenure of 3, 6, 9 and 12 EMIs ( However, transactions of Cash,jewelery and fuel purchases are excluded for emi conversion).

How can I activate my user ID?

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If you have opened an account recently, you will find your Internet Banking User ID/ Password in the Welcome Kit provided to you at the time of Account opening.

 

In case you have forgotten your User ID or password and have a registered mobile number, you can get your User ID instantly on your registered mobile number and you can immediately set a new password online.
 

I want my User ID

I want my Password


For Login assistance give a missed call on 09223011114 to receive an instant Callback.


If you do not have a registered mobile number, you can visit your nearest ICICI Bank Branch or our Customer care to request User ID or Password.
 

How can I buy FASTag?

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You can avail ICICI Bank FASTag by the following channels:

SMS:
ITOLL(Space)PIN Code(Space)Name to 5676766. Example ITOLL 400051 Roshan Kumar
The ICICI Bank FASTag representative will call you within 2 working days
Online: For Car, Jeep and Light Motor vehicle (LMV) class you can apply online. Click here to apply online.

Customer Care:
You may call our 24x7 Customer Care 1800 210 0104 from your registered mobile number to avail your FASTag

Sales Location:
You can visit your nearest Point of Sales (POS) location at the toll plaza or the ICICI Bank sales location. To know more about our Sales Location click here
Kindly carry the original and self-attested photocopy of your KYC document, along with your vehicle at the POS/ Sales office location.

Detailed procedure of applying in IPO through ASBA.

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Under the ASBA facility, investors can apply in any public/ rights issues by using their bank account. Investor submits the ASBA form (available at the designated branches of the banks acting as SCSB) after filling the details like name of the applicant, PAN, demat account number, bid quantity, bid price and other relevant details to their bank branch by giving an instruction to block the amount in their account. In turn, the bank will upload the details of the application in the bidding platform. Investors shall ensure that the details that are filled in the ASBA form are correct, otherwise the form is liable to be rejected.

For more details, please click here.

How can I apply for new debit card?

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To apply for a Debit Card:
 
We request you to apply for a new Debit Card through any of the below mentioned channels:
 
Internet Banking:
Please login to www.icicibank.com > Login > Customer Service > Service Requests > Reissue of Lost ATM/Debit Card.
 
Click here to re-issue your debit card
 
iMobile:
Login to ICICI Bank iMobile app > Click on Smartkeys & Services  > Click on Card Services > Click on Reissue debit card and enter the details and submit.
 
Customer Care:
We request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 
To know the Customer Care numbers, we request you to click here

ICICI Bank branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .
 
Once the request is placed, the card will be delivered within 10 working days at your communication address updated in our records. The existing Debit Card will be blocked once the new card is delivered. The new ATM/Debit Card is charged at Rs. 200.00 plus 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable.

How do I apply for new cheque book?

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We request you to apply for a cheque book  through any of the below mentioned channels:
 
Internet Banking:
Please login to www.icicibank.com > Login > Customer Service > Service Requests >Bank accounts > More > Cheque Book/ DD Related> Cheque book request.
 
Through SMS:

Please send the below SMS to 5676766 to place the request for cheque book from your registered mobile number.

PRIMARY ACCOUNT: ICBR
NON - PRIMARY ACCOUNT: ICBR<SPACE>LAST 6 DIGITS OF ACCOUNT NUMBER

iMobile:
Login to iMobile >> Select Services icon >> Select Cheque Option >> Select Order Cheque Book
 
Customer Care:
You may call our Customer Care from your registered mobile number between 7:00 a.m. and 9:00 p.m. To know the Customer Care numbers, we request you to click here
 
ICICI Bank Branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .
 
Once the request is placed, the cheque book first delivery will be attempted within 5 working days at your communication address updated in our records. 
 
There will be two cheque books of 10 leaves each which will be issued free of charge every quarter. After that, there is a charge of Rs. 20.00 plus 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable per cheque book.
 
The maximum number of cheque books that can be issued per day through all channels (Customer Care or Internet Banking or IVR) are 3 cheque books of 10 cheque leaves each for Savings Account.
 

Can I redeem my FD before the original term?

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We can suggest from our experience that the simplest way to close Fixed Deposit: (FD) is through Internet Banking. 

Internet Banking: 

Please login to your Internet Banking > Customer Service > Service Request > Category - Deposits > Closure/Renewal of existing Fixed/Recurring Deposit > FD will be closed instantly and funds will be credited to your account.

iMobile:
Login to iMobile >> Select Accounts & Deposits icon >> Select Deposits >> Select FD account number > More options > Closer FD > FD will be closed instantly and funds will be credited to your account.

If a FD Account is prematurely closed, then the interest on it will be earned for the period it is held with the bank minus the premature closure charges and is 0.5% if original tenure is less than 1 year and 1% for more than 1 year.

Customer Care:

We request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 
To know the Customer Care numbers, we request you to click here


ICICI Bank branch:

Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile

What are the charges applicable if I close FD/ RD/ iWish before the maturity date?

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If the FD/ RD/ iWish Account is prematurely closed, then the interest on it will be earned for the period it is held with the bank minus the premature closure charges and is 0.5% if original tenure is less than 1 year and 1% for more than 1 year.

What are the charges applicable on Fixed Deposit (FD) for premature closer within 7 days from the date of opening an FD?

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No interest is payable for deposits prematurely withdrawn within the period of 7 days from the date of deposit and no premature closure charges are applicable.

How do I register a new biller in Internet Banking?

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To register a biller, please follow the below mentioned steps:

Login to Internet Banking with your User ID and Password > Payments & Transfer > Manage Billers > Select the Biller you wish to register for and click 'Add to List'. You will see a screen that asks you for certain details, fill in the details and click 'Add to List'. A message is generated saying 'Addition to Personal Payee List Successful'.

Once you give an OK to this message the Biller is added to your list.

You may make your bill payments through Internet Banking 'Bill Pay' option. There are presentment and payment type of billers.

Presentment type: For these billers the bills are presented on www.icicibank.com and you can view them online.

Once you register for a presentment type biller your details are sent to the biller and whenever your bill is generated (which would be the next billing cycle from your registration date), it is presented at www.icicibank.com and you can make the payment.

You cannot make payments to these billers immediately after registering for them; it takes at least 30 days for the registration process to get completed.

You will continue to receive bills in the physical form, from the Biller in the same manner as received by you currently.

Payment type: For these billers you can make the payments immediately after registering for them. The bills for these are not presented online and you have to enter the payment amount while making the payment.

 

How can I foreclose the EMI?

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To foreclose a EMI, you can call our Customer Care from your registered mobile number. 

To know the local Customer Care numbers, please click here.

Alternatively, you may write to us at customer.care@icicibank.com with last 4 digits of your Credit Card number from your registered email ID.
 

I want to change the e-mail ID updated in my account

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To change/update your e-mail id for your Bank Account, please follow the below steps.
 
Internet Banking:
Please login to www.icicibank.com with your User ID and Password > My Accounts > Bank Accounts > Account Statement by e-mail > Enter the required details and submit the request. The e-mail ID will be updated immediately.
 
Click here to update your email id
 
iMobile:
Login to ICICI Bank iMobile app > Click on Smartkeys & Services  > Click on Insta banking Services > Update E-mail id> Enter the new E-mail id and Submit.
 
Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here
 
ICICI Bank branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.
 

How do I close my savings account?

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To close your savings account, kindly visit the nearest ICICI Bank branch, surrender your Debit Card and unused cheque leaves, if any and submit a duly signed letter for closure of the account.

The charges for closure of account are as follows:

  • There will be no charges if the account is closed within 30 days.
  • If your account is more than 30 days and less than one year old, ₹500 + 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable.
  • If your account is more than one year old, charges are not applicable.

You may withdraw the balance amount available in your account or else it will be sent to your communication address as currently present in our records through Pay Order/Demand Draft on the account closure date. You will receive it within 8 working days.

To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.

How do I link my ICICI Bank Credit Card online?

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To link your ICICI Bank Credit Card through Internet Banking:

Internet Banking:
Please login to your Internet Banking Account > Customer Service > Service Requests > Category - Credit Card > Link my Credit Card Account to my User ID > The linking of Credit Card request will be processed in 1 working day.
 
We request you to delete all the registered billers and beneficiaries from the account that needs to be linked to the new User ID. Please note that for linking of accounts, accounts holder's name, date of birth and communication address should be same in both accounts.
 
iMobile: 
Login to iMobile > Smart keys and services > account services > Link accounts
 
Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. 
To know the local Customer Care numbers, please click here.

ICICI Bank Branch:
Please visit the nearest ICICI Bank Branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.iciciBank.com/mobile.

 
 

My Debit Card is blocked for 3D Secure and I want to activate the same.

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To activate your Debit Card for 3D Secure transactions, you may call our Customer Care from your registered mobile number. 
 
To know the local Customer Care numbers, please click here.

How to withdraw the amount from my PPF account?

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Partial withdrawal facility from your Public Provident Fund (PPF) Account can be availed from 7th financial year onwards, whereas closure of PPF account is allowed only after maturity period of 15 years.


To avail partial withdrawal facility, visit the nearest ICICI Bank branch. The withdrawal amount will be calculated depending on the eligibility as per predefined rule by Ministry of Finance.
To locate the nearest ICICI Bank branch, please click here.

What is my Customer ID?

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Customer Identification Number (Customer ID) will reflect in the savings account statement. 
 
Login to your Internet Banking Account > My Accounts > E-Statements> Select the Account number and statement period to download it in PDF format.
 
You may view the Customer ID in the cheque book.

How do I delete a Registered Biller in Internet Banking?

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To delete a biller on Internet Banking, please follow the below steps:

• Login to your Internet Banking Account
• Go to 'Payments & Transfer'
• Click the link 'Manage Billers'
• Select 'My Registered Billers'
• Select the biller and you can delete the biller by clicking on the 'Remove Biller' option.

For billers who are in presentment mode, you will not be able to delete the biller if your bills are in 'Pending', 'Waiting for acceptance' or 'Rejected' status.

Is there minimum number of months / years to achieve goals?

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You can create goal with the target month you want to achieve it. However goal period can not be less than 6 months and greater than 10 years. Recurring Deposit/s under this Program can be maintained for a minimum tenure of 6 months and further in multiples of 1 month subject to a maximum of 10 years

What should I do if not receive the OTP on the mobile number registered with ICICI Bank?

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If you do not receive the OTP on your mobile number, check if the mobile number registered in your account is correct.


1. In case the mobile number is incorrect, please register the correct mobile number in your savings account through ICICI Bank ATM or by visiting any ICICI Bank branch.

2. In case the mobile number is correct, Click on 'Regenerate' option provided on the One Time Password Authentication page.

3. In case the issue still persists, please call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here.

How do I stop the cheque?

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We request you to follow the below steps to stop the cheque.
 
Internet banking:
Please login to your Internet Banking Account > Customer Service > Service Requests > Category - Bank Accounts > Stop Cheque / Stop Multiple Cheques > Enter the required details and submit the request.
 
Click here to stop cheque
 
The payment of cheque(s) will be stopped immediately, if they have not been encashed.
 
iMobile:
Login to iMobile >> Select Services icon >> Select Cheque Option >> Select Stop Cheque .
 
SMS:
To stop a cheque, you need to SMS: ISCR(space)Cheque No(space)Last 6 digits of Account Number to 9215676766 from your registered mobile number
 
Customer Care:
You may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, we request you to click here
 
IVR:
Call our Customer Care > Select the language option > Select option '1' for the banking menu > Enter your 16-digit ATM/Debit card number and Debit Card PIN > Select option '1' for cheque book-related queries > Select option '3' for 'Stop cheque' request > Enter the 6-digit cheque number and the cheque will be stopped for payment immediately.
 
ICICI Bank branch:
Visit the nearest ICICI Bank branch along with original photo ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile
 

How to close my existing RD in my savings account?

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Procedure to close  a Recurring Deposit:
 
We can suggest from our experience that the simplest way to close Recurring Deposit (RD) is through Internet Banking. 
 
Internet Banking: 
Please login to your Internet Banking > Customer Service > Service Request > Category - Deposits > Closure/Renewal of existing Fixed/Recurring Deposit > The request will be closed immediately .  
 
iMobile:
Login to iMobile >> Select Accounts & Deposits icon >> Select Deposits >> Select RD account number > More options > Closer RD > The request will be closed immediately .
 
If a RD Account is prematurely closed, then the interest on it will be earned for the period it is held with the bank minus the premature closure charges and is 0.5% if original tenure is less than 1 year and 1% for more than 1 year.
 
Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m.  from your registered mobile number.To know the Customer Care numbers, we request you to click here
 
ICICI Bank Branch:
Visit the nearest ICICI Bank Branch along with original photo ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile
 

How can I get my interest certificate?

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You may get your Interest Certificate through any of the below mentioned channels

Internet Banking :

Login to Internet Banking with your User ID and Password > Payments & Transfer> Tax Centre  > Interest Certificate

ICICI Bank branch :

Visit the nearest ICICI Bank branch, along with the original ID proof to collect the Interest Certificate of your account. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile

 

What are the charges applicable on Recurring Deposit (RD) for premature closer within 7 days from the date of opening an RD?

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No interest is payable for deposits prematurely withdrawn within the period of 7 days from the date of deposit and no premature closure charges are applicable.

What is the password to open my e-statement?

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We send you statements in password protected PDF format for security reasons.

You require an 8-character password to view your e-mail account statement.

The first four letters of your password are the first 4 letters of the title of your account, followed by your date and month of birth OR date and month of incorporation in case of Current Account (in DDMM format). The password is case-sensitive (lowercase). Please do not include any special characters, spaces or salutations (if any). In case of joint account, the details of the first account holder need to be entered in the above mentioned format. For example, if your account is in the name of Sujit Sawant and date & month of birth is 05th Jan then your password will be suji0501. If title of account (Current Account) is ABC Enterprises and date of incorporation is 05th Jan then your password will be abce0501.
OR
Please enter 12-digit account number as password whose last 2 digits would be mentioned in the subject line of the e-mail sent to you.

How can I change my Internet Banking login password?

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To change your Internet Banking password, please login to your Internet Banking Account > Customer Service > My Profile > Click on Change Password > Enter the required details and click on Update.

The screen shows Login Password changed successfully.

I want to activate my Debit Card for international usage

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You can activate your Debit Card for international usage through the below mentioned channels:
 
SMS:
You can activate international usage facility by sending SMS INTL to 5676766 through your registered mobile number.
 
Customer Care:
You may call our Customer Care from your registered mobile number. 
To know the local Customer Care numbers, please click here.
 
ICICI Bank Branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.iciciBank.com/mobile .

I want to activate my closed account.

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We regret to inform you that, once account get closed, the same cannot be activated again.
 
Hence, we are unable to give the service. However, you can open the new account. For more details we request you to visit our ICICI bank branch.

Can I submit for 15G / 15H online?

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You may submit Form 15G/H online through Internet Banking. We request you to check the below mentioned steps: 

Login to your Internet Banking Account > Payments & Transfer> Tax Centre > Form 15G/H > Update.

Alternatively, you may submit the Form 15G/H at any ICICI Bank branch. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile

15G/ 15H information:
1. Form 15G To be submitted by an individual who is less than 60 years of age at any time during the financial year.
2. Form 15H To be submitted by an individual who is a senior citizen having age of 60 years or more at any time during the year.
3. Form 15G/ 15H can be accepted only if interest paid or payable is less than or equal to the limit as specified in income not chargeable to tax for the financial year.

Eligibility criteria:
1. DOB and PAN should be updated within the bank records.
2. Not applicable for NRI customer.

Notes:
1. As per Finance Act 2009, w.e.f. April 1, 2010 Form 15G/15H shall not be treated as valid unless valid PAN is furnished.
2. Every financial year fresh Form 15G/15H needs to be submitted.
3. Fresh form needs to be submitted for new deposits opened.
 

Can I get the OTP on my registered e-mail ID?

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For security reasons, we will be unable to provide the OTP through e-mail. However, you can avail the OTP by calling our Customer Care from your registered mobile number. authenticate yourself by entering your 16-digit ATM/Debit Card number and 4-digit ATM/Debit Card PIN (Personal Identification Number). Our officer will provide you the OTP after verifications.

To know the local Customer Care numbers, please click here.