Welcome to our support center

How can we help you?

Why is the i-safe OTP not being accepted while entering the correct OTP?

Even if you authenticate with the wrong password (6-digit numeric PIN), One Time Password (OTP) will be generated. However, the system will not accept the OTP as only the OTP generated with correct PIN will be accepted by the system.

Hence, you may de-register for i-safe application and register freshly with new 6-digit numeric password.