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Pockets by ICICI Bank FAQs

What will happen to my account if I have not updated KYC?

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If you have not updated KYC, you will not be able to transfer funds from your wallet to other Pockets wallet or to any other bank account. Further, you will not be able to add funds to your wallet.

How to do KYC from Pockets Wallets app?

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For Pockets, you will need to complete KYC by clicking on the KYC icon on the dashboard of the Pockets app.

Why am I not able to transfer funds to other wallets/ another Pockets wallet?

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As per RBI guidelines, all Prepaid Payment Instruments (PPI) will require completion of KYC by Feb 28, 2018 in order to enable funding of the PPI and person to person transactions.

What is the validity for minimum KYC?

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The validity for minimum KYC is 12 months.

How do I complete KYC?

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  • Minimum KYC: Will take a self-declaration any Government issued legal ID and allow you to access your Pockets wallet for the next 12 months. However, you will not be able to transfer funds until you complete full KYC from the Pockets app.
  • Full KYC: Will enable funding of the wallet along with P2P transactions. The process to complete Full KYC includes:
    1. Setting an appointment with our Biometric Partner
    2. You will receive a Unique Reference Number (URN) via SMS while setting up your appointment, and you will be required to share this URN with the executive who will visit you to complete your Biometric KYC
    3. The executive will reach out to you on the address provided by you while setting up an appointment and take your biometric details which will be authenticated via UIDAI
    4. Once this activity is successfully completed your Pockets wallet will be ‘Full KYC compliant’

How to reschedule/ cancel my Full KYC appointment?

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If you were/ are not able to complete the Full KYC on a scheduled appointment date, you can reschedule or cancel your appointment from within the app by clicking on ‘Reschedule/ Cancel’ tabs on the ‘Retrieving the status’ of your KYC appointment on the ‘Check status’ page.

Why do I get a message - Unable to set appointment?

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You get this message as you might have entered an incorrect Document ID, or the Document ID that you entered might have already been registered with Pockets app. Please check if you have entered the correct details. In case you have already shared the same Document ID for another Pockets wallet, you will not be allowed to use it as per RBI guidelines.

Which all documents are accepted for minimum KYC?

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Minimum KYC lets you choose 6 different Government IDs (PAN Card, Driving Licence, Passport, Voter ID Card, Aadhaar number and NREGA Job Card). Click on any one and update your details. You will be KYC compliant for a year, within which you have to complete your full KYC.

How do I complete KYC?

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  • Minimum KYC: Will take a self-declaration any Government issued legal ID and allow you to access your Pockets wallet for the next 12 months. However, you will not be able to transfer funds until you complete full KYC from the Pockets app.
  • Full KYC: Will enable funding of the wallet along with P2P transactions. The process to complete Full KYC includes:
    1. Setting an appointment with our Biometric Partner
    2. You will receive a Unique Reference Number (URN) via SMS while setting up your appointment, and you will be required to share this URN with the executive who will visit you to complete your Biometric KYC
    3. The executive will reach out to you on the address provided by you while setting up an appointment and take your biometric details which will be authenticated via UIDAI
    4. Once this activity is successfully completed your Pockets wallet will be ‘Full KYC compliant’

How do I check my KYC status?

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You can check the status of your KYC (Minimum /Full) by clicking on the KYC icon on the dashboard. It will display either of the following messages:

‘Hey, you are already KYC compliant with us’ in case your Full KYC is completed or

‘Your wallet is minimum KYC compliant till , please complete Full KYC to enjoy uninterrupted services’.

What is KYC? / Why do I need to do KYC?

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KYC (Know Your Customer) as a process, is mandated by RBI. All Prepaid Payment Instruments (PPI) will require completion of KYC by Feb 28, 2018 in order to enable funding of the PPI and person to person transactions.

How can I check my appointment status?

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If you have booked an appointment for Full KYC and would like to check the status of your appointment, click on the KYC icon and you will be directed to the ‘Check status’ page, where you can retrieve the status of your KYC appointment.