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Video KYC

I didn't complete my Video KYC during account opening, can I do it now?

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Yes, you can complete your KYC instantly using Video KYC. Please click here

What are the Video KYC timings?

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You can finish the Video KYC at any time from 09:15 a.m. to 06:15 p.m. (Monday to Friday, except on banking holidays).

I do not have my PAN, can I still complete my Video KYC?

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No, Video KYC cannot be completed without original PAN.

My Video KYC was not successful, what will happen now?

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If your Video KYC is not completed/successful, our officer will get in touch with you shortly to complete your physical biometric verification and remove the transaction restrictions on your account.

What are the prerequisites for a Video KYC?

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Prerequisites for a Video KYC are:

  • Original physical PAN card to be handy
  • Blank white paper with black/blue pen
  • Ample light and clear background
  • Stable internet connectivity
  • Enabled camera, microphone and location settings

I do not have a camera or microphone configured in my laptop/desktop/mobile device, can I still finish the Video KYC?

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No, camera and microphone have to be enabled in laptop/desktop/mobile device to complete the Video KYC.

Can I initiate Video KYC using any browser?

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Browsers that support Video KYC are:

  •  Android – Google Chrome
  •  iOS – Safari
  • Windows OS (laptop/desktop) – Google Chrome/Firefox

Upon successful completion of Video KYC, how much time will it take for successful update?

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Your account will be verified and updated within 2 hours. Post which, your transaction limits will be removed.

What are the benefits of completing Video KYC?

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Benefits of completing Video KYC are:

  • Instant and paperless completion of KYC
  • No need to visit or meet our branch official
  • Remove the transaction restrictions on your account