Welcome to our support center

How can we help you?


How much time I have to pick up the parcel from iBox ?


"You can pick up your parcel anytime within 7 days from the receipt of confirmation SMS."

What is iBox ?


iBox is an automated parcel delivery terminal that gives you the flexibility to pick-up your Bank deliverables like Cheque Book, Credit Card or Debit Card, 24x7.

Do I need to pay for iBox services ?


Currently, this service is free.

I want to know the list of locations where iBox terminal is available.


Please click here to view the list of branches where currently iBox facility is available.

Can I request for extending shipment time in iBox for few more days ?


No. shipment will be stored in iBox for 7 days only. After the TAT of 7 days is completed an SMS will be send to customer on registered mobile number. 

How does iBox work ?


If you have ordered a Cheque Book, Credit Card or Debit Card and choose to pick up the same from iBox, you will receive an SMS on your registered mobile number. You have to just visit the iBox terminal and enter registered your mobile number, OTP and pick up your deliverable as per your convenience. Alternatively, you may collect your deliverable by scanning the QR code. Just click the link received in the SMS. A QR code will be displayed. Scan this QR code at the terminal to collect the package.

Why use iBox when deliverables can be requested at home ?


"iBox is for convenience of customers who are not available at home during the day to receive the deliverable."

How do I collect my shipment from iBox ?


You need to enter your registered mobile number and/or One Time Password (OTP) which is received through SMS. After verification, the respective iBox will open and you can collect your parcel and close the door of iBox."